Home care agency · Chatham
Agincare UK Medway
Illustrative photo, not of Agincare UK Medway- Address
- Nelson Court Care Centre, Nelson Terrace, Chatham, ME5 7JZ
- Run by
- Agincare UK Limited (31 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2014 (12 years)
- Part of
- Agincare
- Registered manager
- Lisamaria Anne Arnold
- Company check
- Active, trading since 2007 (19 years), accounts up to date (Companies House 06099679)
- Last CQC check
- 21 Jul 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Chatham: Home care in Chatham (163) · Best rated home care agencies in Chatham · Dementia care at home in Chatham · Elderly care at home in Chatham · Physical disability care at home in Chatham · Live-in care in Chatham
Read the full CQC inspection report · CQC location ID 1-1242441072
About Agincare UK Medway
Registered with CQC as a home care agency, Agincare UK Medway is based in Chatham, run by Agincare UK Limited. It supports older people and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (July 2021). It is one of 163 CQC-registered home care agencies that have an office within 7 miles of Chatham; 53 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Agincare UK Medway: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 30 of the 48 other agencies in Medway that CQC has rated.
How long it has been running
Agincare UK Medway has been registered with CQC since February 2014, about 12 years.
CQC has published 5 overall ratings for it (2016–2021), starting at Good and falling to Good.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
5 reports have been published for this location, most recently on 21 July 2021.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is Assured Healthcare Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
6 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Luton ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
What it may cost
We estimate visits from Agincare UK Medway at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Medway Council for a free care needs assessment.
Ratings over time
- Mar 2016
- Jul 2018
- Sep 2019
- Oct 2020
- Jul 2021
- Today Rating 5 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 21 July 2021
- CQC inspection report 8 October 2020
- CQC inspection report 17 September 2019
- CQC inspection report 17 July 2018
- CQC inspection report 19 March 2016
Area and map
- Ward
- Luton
- Council
- Medway Council · paying for care
- Parliamentary constituency
- Chatham and Aylesford
- NHS area (integrated care board)
- NHS Kent and Medway Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in ME5 (15)
Larger map · Get directions · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Who runs it
Agincare UK Medway is run by Agincare Uk Limited (company 06099679), incorporated in 2007, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Agincare UK Limited runs 31 CQC-registered services across 21 council areas; 21 of the 25 with a rating are Good or Outstanding (84%), against 88% for the same mix of services across England.
It trades under the Agincare brand, which covers 91 services run by 28 registered providers.
Each area CQC checks
- Safe31 of 49 in Medway
- Effective36 of 49 in Medway
- Caring44 of 49 in Medway
- Responsive37 of 49 in Medway
- Well-led31 of 49 in Medway
CQC key question ratings, published 21 July 2021. Under each rating: how many agencies in Medway share it.
Inspection findings in brief
- People were positive about the support they received from staff.
- Comments included, "I've got a good carer, nice and kind, helps you all the time." And, "The carers are on the whole lovely.
- I can't fault them at all." Staff knew how to protect people from the risk of harm through abuse.
- Where concerns were raised these were reported and acted upon.
Inspected 21 June 2021; report published 21 July 2021. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who it can help
From the CQC register; ask how each need is met in practice.
Family reviews
Be the first to review Agincare UK Medway. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Agincare UK Medway stands locally
- Rated Good. Across Medway, 65% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2021) is more recent than 33% of agency ratings in Medway.
- Registered with CQC in 2014: it has been registered longer than 92% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Medway lists 5.
Benchmarked against all CQC-registered home care agencies in Medway (Oct 2026).
Closest alternatives
Guides for families
Recently rated home care agencies near Chatham
- Azure CareDec 2025 · 2.7 miles
- Galilee CareMar 2026 · 0.9 miles
- Intrinsic CareJul 2025 · 0.9 miles
Questions about Agincare UK Medway
- When was Agincare UK Medway last inspected?
- Its current CQC rating dates from 21 July 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Agincare UK Medway support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Agincare UK Medway registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-1242441072 and was rated Good overall in July 2021.
- Where is Agincare UK Medway based?
- The agency's base is Nelson Court Care Centre, Nelson Terrace, Chatham, ME5 7JZ. Confirm that its carers travel to your area.
- How is Agincare UK Medway rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Agincare UK Medway cost?
- Agincare UK Medway's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Which provider runs Agincare UK Medway?
- CQC lists Agincare UK Limited as the provider responsible for Agincare UK Medway.
- What kind of care can Agincare UK Medway offer?
- Its CQC registration covers homecare agencies. Ask Agincare UK Medway how it would adapt if needs increase.
Compare other agencies nearby
In Medway
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.