Home care agency · Chatham
Intrinsic Care
Illustrative photo, not of Intrinsic Care- Address
- 6 Chestnut Avenue, Chatham, ME5 9AJ
- Run by
- The Intrinsic Care Group Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2018 (8 years)
- Registered manager
- *
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08878896)
- Last CQC check
- 31 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Chatham: Home care in Chatham (163) · Best rated home care agencies in Chatham · Dementia care at home in Chatham · Elderly care at home in Chatham · Physical disability care at home in Chatham · Live-in care in Chatham
Open CQC's full report · CQC location ID 1-4776781915
An overview of Intrinsic Care
Registered with CQC as a home care agency, Intrinsic Care is based in Chatham, run by The Intrinsic Care Group Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (July 2025). It is one of 163 CQC-registered home care agencies that have an office within 7 miles of Chatham; 53 of those are rated Good or Outstanding.
Intrinsic Care over the years
Intrinsic Care has been registered with CQC since February 2018, about 8 years.
CQC has published 3 overall ratings for it (2019–2025), starting at Requires improvement and improving to Good.
Reports on record: 2, with the most recent dated 23 April 2021.
The ratings in context
All five areas CQC looks at are rated Good for Intrinsic Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 30 of the 48 other agencies in Medway that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 68%, averaging 72% overall.
How CQC rated each area
- Safe72% score31 of 49 in Medway
- Effective75% score36 of 49 in Medway
- Caring75% score44 of 49 in Medway
- Responsive71% score37 of 49 in Medway
- Well-led68% score31 of 49 in Medway
As rated by CQC, published 31 July 2025. Under each rating: how many agencies in Medway share it.
Who the service is registered for
Specialisms as registered with CQC.
Likely fees
We estimate visits from Intrinsic Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Medway Council can help with costs for people with savings under £23,250, starting with a free assessment.
What CQC's inspectors reported
- Intrinsic Care is a service which provides personal care to people living in a supported living setting.
- This means that people have a tenancy agreement with the service and as such are living in their own house.
- While the service was generally well-managed, there were clear issues with staff culture, which indicated a lack of oversight.
- People were cared for by staff who showed them kindness and compassion.
Inspected 30 March 2021; report published 23 April 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Intrinsic Care scores 72%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 68%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 16 June 2025, published 31 July 2025, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Past CQC ratings
- Dec 2019
- Apr 2021
- Jul 2025
- Today Rating 1 year old
Published CQC ratings in date order.
Inspection reports to read
- CQC inspection report 23 April 2021
- CQC inspection report 4 December 2019
Location and local area
- Ward
- Lordswood & Walderslade
- Council
- Medway Council · paying for care
- Parliamentary constituency
- Chatham and Aylesford
- NHS planning area
- NHS Kent and Medway Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in ME5 (15)
Open the full map · Get directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Around Chatham
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 6 of them rated Good or Outstanding, and the closest is Location 1, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
2 of the 11 nearest rated agencies have a more recent rating than this one.
It sits in Lordswood & Walderslade ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
The company behind Intrinsic Care
Intrinsic Care is run by The Intrinsic Care Group Limited (company 08878896), incorporated in 2014, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
The Intrinsic Care Group Limited runs 3 CQC-registered services across 2 council areas.
Family reviews
Nobody has reviewed Intrinsic Care here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Intrinsic Care against its area
- Rated Good. Across Medway, 65% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2025) is more recent than 81% of agency ratings in Medway.
- Registered with CQC in 2018: it has been registered longer than 80% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Medway lists 5.
Benchmarked against all CQC-registered home care agencies in Medway (Oct 2026).
Also nearby
Guides for families
Other home care agencies near Chatham with recent ratings
- Azure CareDec 2025 · 2.7 miles
- Galilee CareMar 2026 · 0.9 miles
- GUTUMay 2025 · 1.3 miles
Frequently asked about Intrinsic Care
- Which provider runs Intrinsic Care?
- On CQC's register the provider is The Intrinsic Care Group Limited.
- What kind of care can Intrinsic Care offer?
- CQC lists Intrinsic Care under: homecare agencies. Check which of these it is actively providing now.
- How did Intrinsic Care score on each CQC key question?
- CQC rates five key questions. For Intrinsic Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What are Intrinsic Care's fees?
- No fee list from Intrinsic Care has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Intrinsic Care registered with CQC?
- Registered, yes: location 1-4776781915 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in July 2025.
- Where is Intrinsic Care?
- Its office is at 6 Chestnut Avenue, Chatham, ME5 9AJ. Carers travel to people's homes, so check it covers your street.
- When did CQC last rate Intrinsic Care?
- The latest rating is dated 31 July 2025, 1 year ago; ask whether there have been changes since.
- Is Intrinsic Care registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Look further afield
In Medway
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.