Home care agency · Kendal
Alcedo Care South Lakes
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Alcedo Care South Lakes- Address
- 6 Market Place, Kendal, LA9 4TN
- Run by
- Alcedo Orange Limited (11 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2022 (3 years)
- Registered manager
- Rachel Louise Boulton, Victoria Jane Leecy, Katie Elizabeth Mckenzie
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10661801)
- Last CQC check
- 6 Jan 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care · Treatment of disease, disorder or injury
More in Kendal: Home care in Kendal (16) · Best rated home care agencies in Kendal · Dementia care at home in Kendal · Elderly care at home in Kendal · Physical disability care at home in Kendal · Live-in care in Kendal
Open CQC's full report · CQC location ID 1-14301119834
The service in brief
Alcedo Care South Lakes in Kendal is registered with the Care Quality Commission as a home care agency, run by Alcedo Orange Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (January 2025). It is one of 16 CQC-registered home care agencies that have an office within 7 miles of Kendal; 10 of those are rated Good or Outstanding.
How long it has been running
Alcedo Care South Lakes has been registered with CQC since November 2022, about 3 years.
CQC has published 2 overall ratings for it (2024–2025), starting at Requires improvement and improving to Good.
Reading Alcedo Care South Lakes's CQC ratings
Alcedo Care South Lakes has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 25 of the 28 other agencies in Westmorland and Furness that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 85% and its lowest is Safe at 75%, averaging 80% overall.
The local picture
There are 13 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is Westmorland Homecare - Kendal, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (0 of the nearest 14).
1 of the 9 nearest rated agencies has a more recent rating than this one.
It sits in Kendal Strickland and Fell ward, classed by ONS as urban (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Lancashire and South Cumbria ICB.
What it may cost
We estimate visits from Alcedo Care South Lakes at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Westmorland and Furness Council can help with costs for people with savings under £23,250, starting with a free assessment.
Percentage scores by area
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Alcedo Care South Lakes scores 80%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 79%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives4 · Exceptional
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 85%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 82%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability4 · Exceptional
- Partnerships and communities3 · Good
- Learning, improvement and innovation4 · Exceptional
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 27 October 2024, published 6 January 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Ratings over time
- Mar 2024
- Jan 2025
- Today Rating 1 year old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 15 March 2024
Finding it
- Ward
- Kendal Strickland and Fell
- Parliamentary constituency
- Westmorland and Lonsdale
- Local NHS (ICB)
- NHS Lancashire and South Cumbria Integrated Care Board
- Urban or rural
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in LA9 (14)
Bigger map · Directions · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The registered provider
Alcedo Care South Lakes is run by Alcedo Orange Limited (company 10661801), incorporated in 2017, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Alcedo Orange Limited runs 11 CQC-registered services across 9 council areas; 6 of the 6 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
2 of its services are in Westmorland and Furness.
CQC ratings, area by area
- Safe75% score26 of 29 in Westmorland and Furness
- Effective79% score27 of 29 in Westmorland and Furness
- Caring85% score27 of 29 in Westmorland and Furness
- Responsive79% score26 of 29 in Westmorland and Furness
- Well-led82% score26 of 29 in Westmorland and Furness
Ratings from CQC's most recent report, published 6 January 2025. Under each rating: how many agencies in Westmorland and Furness share it.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
What inspectors found
- The service provided personal care to people living in their own homes.
- When we last inspected Alcedo Care South Lakes we found a breach of the regulations relating to good governance.
- Staff told us they received very good support and they worked well as a team.
- People and relatives gave consistently positive feedback.
Inspected 6 December 2023; report published 15 March 2024. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
No family has reviewed Alcedo Care South Lakes on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Alcedo Care South Lakes compares
- Rated Good. Across Westmorland and Furness, 93% of the 29 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2025) is more recent than 83% of agency ratings in Westmorland and Furness.
- Registered with CQC in 2022: it has been registered longer than 44% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Westmorland and Furness lists 6.
Based on the CQC register for Westmorland and Furness as at Oct 2026.
Other agencies close by
Guides for families
Recently rated home care agencies near Kendal
- St Anns Healthcare - Main OfficeNov 2025 · 5.8 miles
Frequently asked about Alcedo Care South Lakes
- Is Alcedo Care South Lakes registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate Alcedo Care South Lakes?
- CQC published the current rating on 6 January 2025, 1 year ago. Older ratings are common, so ask about changes since.
- Where is Alcedo Care South Lakes?
- Its office is at 6 Market Place, Kendal, LA9 4TN. Carers travel to people's homes, so check it covers your street.
- Is Alcedo Care South Lakes registered with CQC?
- Alcedo Care South Lakes is on the CQC register as a home care agency (ID 1-14301119834) and was rated Good overall in January 2025.
- How much does care from Alcedo Care South Lakes cost?
- Alcedo Care South Lakes's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How did Alcedo Care South Lakes score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What type of care does Alcedo Care South Lakes provide?
- Its CQC registration covers homecare agencies. Ask Alcedo Care South Lakes how it would adapt if needs increase.
- Which provider runs Alcedo Care South Lakes?
- Alcedo Care South Lakes is run by Alcedo Orange Limited, the registered provider on the CQC register.
More home care agencies nearby
In Westmorland and Furness
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.