Home care agency · Kingston Upon Thames
Alpenbest
Illustrative photo, not of Alpenbest- Address
- First Floor, Unit 8, Princeton Mews, 167 London Road, Kingston Upon Thames, KT2 6PT
- Run by
- Alpenbest Limited (2 services)
- Service
- Home care agency
- Registered with CQC
- February 2014 (12 years)
- Part of
- Cera Care
- Registered manager
- Vasiliki Taousani
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06528232)
- Last CQC check
- 11 Jun 2025
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Personal care
Read the full CQC inspection report · CQC location ID 1-1181787071
Introducing Alpenbest
Registered with CQC as a home care agency, Alpenbest is based in Kingston Upon Thames, run by Alpenbest Limited. It supports adults of all ages, with registered specialisms in learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (June 2025). It is one of 48 CQC-registered home care agencies that are based in the borough of Kingston upon Thames; 34 of those are rated Good or Outstanding.
What it may cost
We estimate visits from Alpenbest at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
People with savings under £23,250 may get help from Kingston upon Thames Council after a needs and financial assessment.
Registered specialisms
From the CQC register; ask how each need is met in practice.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is Care Quality Services Sutton, under 0.5 miles away.
4 of the 23 nearest rated agencies have a more recent rating than this one.
It sits in Norbiton ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Ownership and company checks
Alpenbest is run by Alpenbest Limited (company 06528232), incorporated in 2008, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Alpenbest Limited runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
How long it has been running
Alpenbest has been registered with CQC since February 2014, about 12 years.
CQC has published 4 overall ratings for it (2016–2025), starting at Good and staying Good every time.
5 reports have been published for this location, most recently on 24 May 2022.
The five key questions
- Safe69% score41 of 42 in Kingston upon Thames
- Effective71% score38 of 42 in Kingston upon Thames
- Caring75% score41 of 42 in Kingston upon Thames
- Responsive79% score38 of 42 in Kingston upon Thames
- Well-led68% score39 of 42 in Kingston upon Thames
As rated by CQC, published 11 June 2025. Under each rating: how many agencies in Kingston upon Thames share it.
The inspection, summarised
- The management team were open to this feedback and took prompt action after our site visit to address the concerns.
- There were systems in place to ensure they were supported by care workers that had the skills and knowledge to undertake their duties.
- Staff received regular training and there were various support structures in place. Staff worked closely with health and social care professionals from several partner agencies.
- People were happy with the care and support they received.
Inspected 24 March 2022; report published 24 May 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Alpenbest scores 72%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding2 · Some shortfalls
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care3 · Good
- Care provision, Integration and continuity4 · Exceptional
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 68%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 2 May 2025, published 11 June 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Past CQC ratings
- Jun 2016
- Jul 2018
- May 2022
- Jun 2025
- Today Rating 1 year old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 24 May 2022
- CQC inspection report 25 July 2018
- CQC inspection report 22 June 2016
- Inspection report 25 October 2014
- Inspection report 11 June 2014
Area and map
- Ward
- Norbiton
- Parliamentary constituency
- Kingston and Surbiton
- NHS planning area
- NHS South West London Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in KT2 (5)
Larger map · Directions · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
What the ratings tell you
Alpenbest has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 38 of the 41 other agencies in Kingston upon Thames that CQC has rated.
Under CQC's newer scoring, its strongest area is Responsive at 79% and its lowest is Well-led at 68%, averaging 72% overall.
Family reviews
There are no reviews of Alpenbest yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Good. Across Kingston upon Thames, 98% of the 42 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (June 2025) is more recent than 71% of agency ratings in Kingston upon Thames.
- Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Kingston upon Thames lists 6.
Comparison set: every registered home care agency in Kingston upon Thames, CQC data for Oct 2026.
Nearby options
Guides for families
Other home care agencies near Kingston upon Thames with recent ratings
- Comfort Care At HomeJun 2025 · 1.7 miles
- Blue Ribbon Community Care in South West LondonMar 2026 · under 0.5 miles
- Hollyfield HouseSep 2025 · 0.7 miles
Alpenbest: common questions
- What kind of care can Alpenbest offer?
- Its CQC registration covers homecare agencies. Ask Alpenbest how it would adapt if needs increase.
- Who is the registered provider for Alpenbest?
- Alpenbest Limited is the registered provider for Alpenbest.
- How much does care from Alpenbest cost?
- Alpenbest hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Alpenbest rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What is Alpenbest's address?
- The agency works from First Floor, Unit 8, Princeton Mews, 167 London Road, Kingston Upon Thames, KT2 6PT; ask which postcodes its carers cover.
- Is Alpenbest regulated by the Care Quality Commission?
- It is. The CQC register records Alpenbest as a home care agency, location ID 1-1181787071 and was rated Good overall in June 2025.
- Does Alpenbest support people with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- How recent is Alpenbest's CQC rating?
- 11 June 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
Look further afield
In Kingston upon Thames
Is this your service? Show your rating on your website
Paste this snippet into any page of your site; it keeps itself in step with your CQC rating.
Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.