Home care agency · Southampton
BeHappy@Home Southampton
Illustrative photo, not of BeHappy@Home Southampton- Address
- Fairways House, Mount Pleasant Road, Southampton, SO14 0QB
- Run by
- The Happy Healing Hut C.I.C.
- Type of provider
- Independent
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2021 (5 years)
- Registered manager
- *
- Company check
- Liquidation, trading since 2020 (6 years), accounts up to date, has insolvency history (Companies House 12478998)
- Last CQC check
- 21 Sep 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Southampton: Home care in Southampton (171) · Best rated home care agencies in Southampton · Dementia care at home in Southampton · Elderly care at home in Southampton · Physical disability care at home in Southampton · Live-in care in Southampton
CQC page for this service · CQC location ID 1-11586407705
Introducing BeHappy@Home Southampton
BeHappy@Home Southampton in Southampton is registered with the Care Quality Commission as a home care agency, run by The Happy Healing Hut C.I.C.. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities and mental health conditions among its specialisms.
CQC rated it Requires improvement overall (September 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 171 CQC-registered home care agencies that have an office within 7 miles of Southampton; 79 of those are rated Good or Outstanding.
Rating history
- Sep 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 21 September 2023
Finding it
- Ward
- Bevois
- Council
- Southampton City Council · paying for care
- Parliamentary constituency
- Southampton Test
- NHS integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in SO14 (38)
Open the full map · Plan a journey · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Reading BeHappy@Home Southampton's CQC ratings
Looking at the five areas: Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Southampton, 5 of 43 rated agencies are Requires improvement for Safe (12%), while 2 of 43 rated agencies are Requires improvement for Effective (5%), while 9 of 43 rated agencies are Requires improvement for Well-led (21%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
How CQC rated each area
- Safe5 of 43 in Southampton
- Effective2 of 43 in Southampton
- Caring42 of 43 in Southampton
- Responsive42 of 43 in Southampton
- Well-led9 of 43 in Southampton
As rated by CQC, published 21 September 2023. Under each rating: how many agencies in Southampton share it.
Track record
BeHappy@Home Southampton has been registered with CQC since October 2021, about 5 years.
CQC has rated it once overall, as Requires improvement, in September 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Key points from CQC's visit
- Right Support We found not all staff had completed the appropriate training for their roles.
- We also found that people had not always received their medicines as required and this had not been followed up to check for harm.
- This placed people at risk of receiving inappropriate or unsafe care.
- There was not a robust effective system in place to ensure the provider employed people who were suitably qualified, competent and experienced.
Inspected 7 March 2023; report published 21 September 2023; supporting 37 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Costs to expect
We estimate visits from BeHappy@Home Southampton at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Southampton Council can help with costs for people with savings under £23,250, starting with a free assessment.
The registered provider
BeHappy@Home Southampton is run by The Happy Healing Hut C.i.c. (company 12478998), incorporated in 2020, 1 year before this service registered with CQC.
At Companies House, the company is listed as liquidation, its accounts are filed on time, its confirmation statement is overdue, it has 3 active directors and it has an insolvency history.
Its registered business activity is other human health activities.
Who it can help
Taken from its CQC registration.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is Bayview Healthcare Limited, under 0.5 miles away.
5 of the 10 nearest rated agencies have a more recent rating than this one.
It sits in Bevois ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Family reviews
Nobody has reviewed BeHappy@Home Southampton here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How BeHappy@Home Southampton compares
- Rated Requires improvement. Across Southampton, 88% of the 43 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2023) is more recent than 60% of agency ratings in Southampton.
- Registered with CQC in 2021: it has been registered longer than 69% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Southampton lists 6.
- Areas CQC rated below Good: Safe (14% of home care agencies in Southampton are also rated below Good here); Effective (5% of home care agencies in Southampton are also rated below Good here); Well-led (19% of home care agencies in Southampton are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Southampton (Oct 2026).
Also nearby
Guides for families
- Self-funding home care: what to know before you start
- Care home fees by county (2026): costs, ratings and council rates
- Care home fees explained: what’s included and what costs extra
- Paying for care in Northern Ireland 2026/27: free home care and the £23,250 limit
- Jargon buster: care terms in plain English
Similar home care agencies near Southampton, rated recently
- Bluebird Care Winchester, Eastleigh & RomseyMay 2025 · 6.3 miles
- Josben Care SouthamptonOct 2026 · under 0.5 miles
- OneCare Southampton Head OfficeJun 2026 · under 0.5 miles
What families ask about BeHappy@Home Southampton
- How much does care from BeHappy@Home Southampton cost?
- BeHappy@Home Southampton's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is BeHappy@Home Southampton rated well for safety?
- CQC rates five key questions. For BeHappy@Home Southampton: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What type of care does BeHappy@Home Southampton provide?
- BeHappy@Home Southampton is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who runs BeHappy@Home Southampton?
- On CQC's register the provider is The Happy Healing Hut C.I.C..
- Does BeHappy@Home Southampton support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was BeHappy@Home Southampton last inspected?
- CQC published the current rating on 21 September 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Where is BeHappy@Home Southampton?
- Fairways House, Mount Pleasant Road, Southampton, SO14 0QB is the agency's office; check it serves your postcode.
- Is BeHappy@Home Southampton registered with CQC?
- Yes. BeHappy@Home Southampton is registered with the Care Quality Commission as a home care agency (location ID 1-11586407705) and was rated Requires improvement overall in September 2023.
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In Southampton
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.