Home care agency · Southampton
Josben Care Southampton
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Josben Care Southampton- Address
- 51-53 Lodge Road, Southampton, SO14 6RL
- Run by
- Josben Care Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2022 (4 years)
- Registered manager
- Comfort Gyimah
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09785257)
- Last CQC check
- 8 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Southampton: Home care in Southampton (171) · Best rated home care agencies in Southampton · Dementia care at home in Southampton · Elderly care at home in Southampton · Physical disability care at home in Southampton · Live-in care in Southampton
CQC page for this service · CQC location ID 1-12389174603
About Josben Care Southampton
Josben Care Southampton is a CQC-registered home care agency in Southampton, run by Josben Care Services Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders.
At its most recent rating, CQC judged it Good overall (October 2026). It is one of 171 CQC-registered home care agencies that have an office within 7 miles of Southampton; 79 of those are rated Good or Outstanding.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is Kavod Group Ltd, under 0.5 miles away.
Its rating is more recent than any of the 9 nearest rated agencies.
It sits in Bevois ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Ownership and company checks
Josben Care Southampton is run by Josben Care Services Limited (company 09785257), incorporated in 2015, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, residential care for older and disabled people, social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
Costs to expect
We estimate visits from Josben Care Southampton at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), Southampton Council may pay part of the cost after a free care needs assessment.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Josben Care Southampton scores 76%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 11 September 2026, published 23 October 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Earlier inspections
- Jun 2023
- Oct 2026
- Today Rated in the last 12 months
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 8 June 2023
Map and area details
- Ward
- Bevois
- Council
- Southampton City Council · paying for care
- Parliamentary constituency
- Southampton Test
- NHS area (integrated care board)
- NHS Hampshire and Isle of Wight Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in SO14 (38)
Bigger map · Directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Track record
CQC registration dates from January 2022, so the service has been operating for around 4 years under its current registration.
CQC has published 2 overall ratings for it (2023–2026), starting at Requires improvement and improving to Good.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 32 of the 42 other agencies in Southampton that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Well-led at 75%, averaging 76% overall.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Key points from CQC's visit
- The service had improved since our previous inspection and was providing good quality, safe and person-centred care.
- People’s needs, preferences and risks were assessed and regularly reviewed.
- Staff understood people’s individual needs and how to provide care safely while promoting independence, choice and control.
- They described staff as kind, caring, patient and respectful and said staff knew people well and understood their individual routines and preferences.
Inspected 26 April 2023; report published 8 June 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Ratings for safety, care and leadership
- Safe75% score37 of 43 in Southampton
- Effective75% score40 of 43 in Southampton
- Caring80% score42 of 43 in Southampton
- Responsive75% score42 of 43 in Southampton
- Well-led75% score33 of 43 in Southampton
CQC key question ratings, published 23 October 2026. Under each rating: how many agencies in Southampton share it.
Family reviews
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Josben Care Southampton in local context
- Rated Good. Across Southampton, 88% of the 43 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (October 2026) is more recent than 95% of agency ratings in Southampton.
- Registered with CQC in 2022: it has been registered longer than 66% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Southampton lists 6.
Compared with every CQC-registered home care agency in Southampton. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Southampton: home care agencies inspected recently
- Bluebird Care Winchester, Eastleigh & RomseyMay 2025 · 6.3 miles
- OneCare Southampton Head OfficeJun 2026 · under 0.5 miles
- Bayview Healthcare LimitedSep 2026 · under 0.5 miles
Questions about Josben Care Southampton
- How much does care from Josben Care Southampton cost?
- Josben Care Southampton's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Josben Care Southampton rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What kind of care can Josben Care Southampton offer?
- Registration for Josben Care Southampton covers: homecare agencies. Check which of these it offers today.
- Which provider runs Josben Care Southampton?
- On CQC's register the provider is Josben Care Services Limited.
- Is Josben Care Southampton registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Josben Care Southampton's CQC rating?
- The rating now shown was published on 23 October 2026. Ask what has changed since then, for example in management or staffing.
- Where is Josben Care Southampton based?
- Its office is at 51-53 Lodge Road, Southampton, SO14 6RL. Carers travel to people's homes, so check it covers your street.
- Is Josben Care Southampton regulated by the Care Quality Commission?
- It is. The CQC register records Josben Care Southampton as a home care agency, location ID 1-12389174603 and was rated Good overall in October 2026.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.