Home care agency · Lewisham
Better Support Staffing - Main Office
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Better Support Staffing - Main Office- Address
- 1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE
- Run by
- Better Support Staffing Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2021 (4 years)
- Registered manager
- Jessie Kedean Dacres
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12758606)
- Last CQC check
- 10 Jun 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care · Treatment of disease, disorder or injury
More in Lewisham: Home care in Lewisham (85) · Best rated home care agencies in Lewisham · Dementia care at home in Lewisham · Elderly care at home in Lewisham · Physical disability care at home in Lewisham · Live-in care in Lewisham
CQC page for this service · CQC location ID 1-12257227037
An overview of Better Support Staffing - Main Office
Better Support Staffing - Main Office in Lewisham is registered with the Care Quality Commission as a home care agency, run by Better Support Staffing Ltd. The service is registered to support adults of all ages and lists dementia and physical disabilities among its specialisms.
CQC rated it Requires improvement overall (June 2023). Safe and Well-led were rated Requires improvement. It is one of 85 CQC-registered home care agencies that are based in the borough of Lewisham; 28 of those are rated Good or Outstanding.
Rating history
- Jun 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 10 June 2023
Map and area details
- Ward
- Lewisham Central
- Parliamentary constituency
- Lewisham North
- Local NHS (ICB)
- NHS South East London Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in SE13 (31)
See the wider area · Route planner · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Ownership and company checks
Better Support Staffing - Main Office is run by Better Support Staffing Ltd (company 12758606), incorporated in 2020, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.
Safe, effective, caring, responsive, well-led
- Safe18 of 47 in Lewisham
- Effective38 of 47 in Lewisham
- Caring40 of 47 in Lewisham
- Responsive37 of 47 in Lewisham
- Well-led18 of 47 in Lewisham
From CQC's latest report, published 10 June 2023. Under each rating: how many agencies in Lewisham share it.
From the latest CQC inspection
- The provider did not always effectively manage risks to people's health and safety.
- Although the registered manager was the only person providing care and knew people's needs well, care records did not always clearly identify risks to people's care.
- The provider was not consistently safe in the management of people's medicines.
- Although the registered manager knew people's needs well, their medicines care plan was not completely clear on the side effects associated with people's medicines.
Inspected 24 January 2023; report published 10 June 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Better Support Staffing - Main Office over the years
Better Support Staffing - Main Office has been registered with CQC since December 2021, about 4 years.
There is a single overall rating on record, Requires improvement (June 2023).
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
What the ratings tell you
For Better Support Staffing - Main Office, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Lewisham, 18 of 47 rated agencies are Requires improvement for Safe (38%), while 18 of 47 rated agencies are Requires improvement for Well-led (38%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Registered specialisms
Taken from its CQC registration.
Likely fees
We estimate visits from Better Support Staffing - Main Office at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
If savings are under the upper limit (£23,250 in England), Lewisham Council may pay part of the cost after a free care needs assessment.
Around Lewisham
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 5 of them rated Good or Outstanding, and the closest is Carepoint Services, under 0.5 miles away.
3 of the 10 nearest rated agencies have a more recent rating than this one.
It sits in Lewisham Central ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.
Family reviews
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Better Support Staffing - Main Office against its area
- Rated Requires improvement. Across Lewisham, 62% of the 45 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2023) is more recent than 67% of agency ratings in Lewisham.
- Registered with CQC in 2021: it has been registered longer than 52% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Lewisham lists 6.
- Areas CQC rated below Good: Safe (42% of home care agencies in Lewisham are also rated below Good here); Well-led (42% of home care agencies in Lewisham are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Lewisham; CQC register, Oct 2026.
Other agencies close by
Guides for families
- Delirium and UTIs in older people: signs, causes and what to do
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- Home care charges in Northern Ireland: what’s free and what isn’t
- Jargon buster: care terms in plain English
Other home care agencies near Lewisham with recent ratings
- Unique Personnel (UK) LTD - LEWISHAMJun 2025 · under 0.5 miles
- Kope-Medics LtdOct 2025 · 2.6 miles
Questions about Better Support Staffing - Main Office
- What are Better Support Staffing - Main Office's fees?
- No fee list from Better Support Staffing - Main Office has reached us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Better Support Staffing - Main Office rated well for safety?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
- What services is Better Support Staffing - Main Office registered for?
- Better Support Staffing - Main Office is registered for homecare agencies. Ask which of these it provides at the moment.
- Who is the registered provider for Better Support Staffing - Main Office?
- CQC lists Better Support Staffing Ltd as the provider responsible for Better Support Staffing - Main Office.
- Can Better Support Staffing - Main Office care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How recent is Better Support Staffing - Main Office's CQC rating?
- CQC published the current rating on 10 June 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Where is Better Support Staffing - Main Office based?
- Its office is at 1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE. Carers travel to people's homes, so check it covers your street.
- Is Better Support Staffing - Main Office registered with CQC?
- Better Support Staffing - Main Office is on the CQC register as a home care agency (ID 1-12257227037) and was rated Requires improvement overall in June 2023.
More home care agencies nearby
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.