Home care agency · Stoke-on-trent
BIG Healthcare Limited.
Illustrative photo, not of BIG Healthcare Limited.- Address
- 4 Bagnall Street, Stoke-on-trent, ST1 3AD
- Run by
- BIG Healthcare Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2017 (8 years)
- Registered manager
- Danai Gombera
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09715011)
- Last CQC check
- 27 Apr 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Stoke-on-Trent: Home care in Stoke-on-Trent (109) · Best rated home care agencies in Stoke-on-Trent · Learning disability care at home in Stoke-on-Trent · Mental health care at home in Stoke-on-Trent · Care for adults under 65 at home in Stoke-on-Trent · Live-in care in Stoke-on-Trent
Read the full CQC inspection report · CQC location ID 1-4522373449
The service in brief
BIG Healthcare Limited. is a CQC-registered home care agency that also provides supported living in Stoke-on-trent, run by BIG Healthcare Limited. Its CQC registration covers adults under 65, including people living with learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (April 2019). It is one of 109 CQC-registered home care agencies that have an office within 7 miles of Stoke-on-Trent; 45 of those are rated Good or Outstanding.
Who it can help
Registration details from CQC.
Each area CQC checks
- Safe32 of 42 in Stoke-on-Trent
- Effective37 of 42 in Stoke-on-Trent
- Caring39 of 42 in Stoke-on-Trent
- Responsive39 of 42 in Stoke-on-Trent
- Well-led30 of 42 in Stoke-on-Trent
As rated by CQC, published 27 April 2019. Under each rating: how many agencies in Stoke-on-Trent share it.
From the latest CQC inspection
- The registered manager told us the service had started providing people with support from 20 January 2019.
- People's experience of using this service: People who used the service and their relatives told us they were very happy with the support provided by BIG House.
- People felt safe when staff supported them and told us staff visited them when they should.
- The provider followed safe processes when recruiting staff and staff understood the action to take if they witnessed or suspected abuse.
Inspected 18 March 2019; report published 27 April 2019. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
What the ratings tell you
All five areas CQC looks at are rated Good for BIG Healthcare Limited.: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 29 of the 41 other agencies in Stoke-on-Trent that CQC has rated.
BIG Healthcare Limited. over the years
Registered in November 2017, it has 8 years on the CQC register.
There is a single overall rating on record, Good (April 2019).
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Around Stoke-on-trent
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is Aston Home Care Limited, under 0.5 miles away.
10 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Etruria & Hanley ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Likely fees
We estimate visits from BIG Healthcare Limited. at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), Stoke-on-Trent Council may pay part of the cost after a free care needs assessment.
Ownership and company checks
BIG Healthcare Limited. is run by Big Healthcare Limited (company 09715011), incorporated in 2015, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is medical nursing home activities.
How its rating has changed
- Apr 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first.
Reports on the CQC website
- CQC inspection report 27 April 2019
Where it is
- Ward
- Etruria & Hanley
- Parliamentary constituency
- Stoke-on-Trent Central
- NHS integrated care board
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in ST1 (14)
View on OpenStreetMap · Route planner · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Family reviews
Nobody has reviewed BIG Healthcare Limited. here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How BIG Healthcare Limited. compares
- Rated Good. Across Stoke-on-Trent, 79% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (April 2019) is more recent than 26% of agency ratings in Stoke-on-Trent.
- Registered with CQC in 2017: it has been registered longer than 72% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Stoke-on-Trent lists 6.
Benchmarked against all CQC-registered home care agencies in Stoke-on-Trent (Oct 2026).
Nearest home care agencies
Guides for families
Recently rated home care agencies near Stoke-on-Trent
- Teasdale Healthcare LtdFeb 2026 · 1.1 miles
- Key 2 Care StokeOct 2026 · 1.9 miles
- Lilyrose Care Group Ltd - StaffordshireMar 2026 · 2.3 miles
BIG Healthcare Limited. questions answered
- What services is BIG Healthcare Limited. registered for?
- Registration for BIG Healthcare Limited. covers: homecare agencies, supported living. Check which of these it offers today.
- Which provider runs BIG Healthcare Limited.?
- The registered provider is BIG Healthcare Limited, according to CQC.
- What are BIG Healthcare Limited.'s fees?
- BIG Healthcare Limited. has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is BIG Healthcare Limited. rated well for safety?
- CQC rates five key questions. For BIG Healthcare Limited.: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- Where is BIG Healthcare Limited. based?
- The agency works from 4 Bagnall Street, Stoke-on-trent, ST1 3AD; ask which postcodes its carers cover.
- Is BIG Healthcare Limited. registered with CQC?
- Yes. BIG Healthcare Limited. is registered with the Care Quality Commission as a home care agency (location ID 1-4522373449) and was rated Good overall in April 2019.
- Can BIG Healthcare Limited. care for someone with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- When did CQC last rate BIG Healthcare Limited.?
- The rating now shown was published on 27 April 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.