Home care agency · Tower Hamlets
Bluebird Care Docklands, Stratford and Wapping
Illustrative photo, not of Bluebird Care Docklands, Stratford and Wapping- Address
- Unit 8 Skylines Village, Limeharbour, London, E14 9TS
- Run by
- Calistaa Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2017 (9 years)
- Registered manager
- Tansy Elizabeth Rose Ridler
- Company check
- Active, trading since 2016 (9 years), accounts up to date (Companies House 10512133)
- Last CQC check
- 26 Jun 2026
- Typical fees Estimated
- £35.50–£43.50 an hour for visiting care, weekdays; live-in £1,700–£2,080 a week. Estimated from prices published locally (Bluebird Care branches publish rates a little above the national median); not a quote. How we estimate
Licensed by CQC for: Personal care
More in Tower Hamlets: Home care in Tower Hamlets (74) · Best rated home care agencies in Tower Hamlets · Dementia care at home in Tower Hamlets · Physical disability care at home in Tower Hamlets · Learning disability care at home in Tower Hamlets · Live-in care in Tower Hamlets
See this service on the CQC website · CQC location ID 1-3742923749
Introducing Bluebird Care Docklands, Stratford and Wapping
Registered with CQC as a home care agency, Bluebird Care Docklands, Stratford and Wapping is based in Tower Hamlets, run by Calistaa Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (June 2026). It is one of 74 CQC-registered home care agencies that are based in the borough of Tower Hamlets; 38 of those are rated Good or Outstanding.
How the scores break down
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Bluebird Care Docklands, Stratford and Wapping scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 6 March 2026, published 26 June 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Aug 2018
- Jun 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest.
CQC documents
- CQC inspection report 24 August 2018
Area and map
- Ward
- Blackwall & Cubitt Town
- Parliamentary constituency
- Poplar and Limehouse
- Local NHS (ICB)
- NHS North East London Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in E14 (21)
See the wider area · How to get there · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
CQC ratings, area by area
- Safe72% score36 of 41 in Tower Hamlets
- Effective75% score41 of 41 in Tower Hamlets
- Caring75% score39 of 41 in Tower Hamlets
- Responsive75% score39 of 41 in Tower Hamlets
- Well-led75% score34 of 41 in Tower Hamlets
Source: CQC, published 26 June 2026. Under each rating: how many agencies in Tower Hamlets share it.
Inspection findings in brief
- People using the service and their relatives consistently spoke positively about the care and support they received.
- People told us they felt safe, respected, and supported by staff who understood their individual needs, preferences, and routines.
- We found the service was working in line with these principles and people received person-centred care that reflected their wishes and protected their human rights.
- One person told us, “My carers are brilliant and I am so happy with the support I get from them.” Another person said, “Staff are well trained and use the equipment safely.” People also told us staff supported them safely with their medicines and involved them in decisions about their care.
Inspected 20 June 2018; report published 24 August 2018. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Bluebird Care Docklands, Stratford and Wapping: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 33 of the 40 other agencies in Tower Hamlets that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
History with CQC
Bluebird Care Docklands, Stratford and Wapping has been registered with CQC since May 2017, about 9 years.
CQC has published 2 overall ratings for it (2018–2026), starting at Good and staying Good every time.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Real Mission Care, under 0.5 miles away.
Its rating is more recent than any of the 14 nearest rated agencies.
It sits in Blackwall & Cubitt Town ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Registered specialisms
Specialisms as registered with CQC.
Budgeting for this agency
We estimate visits from Bluebird Care Docklands, Stratford and Wapping at £35.50–£43.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £410 a week.
Regional live-in prices sit at roughly £1,700–£2,080 per week.
If savings are under the upper limit (£23,250 in England), Tower Hamlets Council may pay part of the cost after a free care needs assessment.
Who runs it
Bluebird Care Docklands, Stratford and Wapping is run by Calistaa Limited (company 10512133), incorporated in 2016.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Family reviews
Be the first to review Bluebird Care Docklands, Stratford and Wapping. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Bluebird Care Docklands, Stratford and Wapping against its area
- Rated Good. Across Tower Hamlets, 93% of the 41 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2026) is more recent than 95% of agency ratings in Tower Hamlets.
- Registered with CQC in 2017: it has been registered longer than 76% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Tower Hamlets lists 7.
Compared with every CQC-registered home care agency in Tower Hamlets. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Tower Hamlets
- Diamond Support Services LimitedMay 2026 · 0.8 miles
- EpicareFeb 2026 · 1.0 miles
- Chenai Holistic Home Care AgencyJun 2026 · 1.0 miles
Questions about Bluebird Care Docklands, Stratford and Wapping
- What are Bluebird Care Docklands, Stratford and Wapping's fees?
- We don't have published prices from Bluebird Care Docklands, Stratford and Wapping yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- How is Bluebird Care Docklands, Stratford and Wapping rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What kind of care can Bluebird Care Docklands, Stratford and Wapping offer?
- Its CQC registration covers homecare agencies. Ask Bluebird Care Docklands, Stratford and Wapping how it would adapt if needs increase.
- Who runs Bluebird Care Docklands, Stratford and Wapping?
- CQC lists Calistaa Limited as the provider responsible for Bluebird Care Docklands, Stratford and Wapping.
- Can Bluebird Care Docklands, Stratford and Wapping care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Bluebird Care Docklands, Stratford and Wapping last inspected?
- 26 June 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- Where is Bluebird Care Docklands, Stratford and Wapping based?
- The agency works from Unit 8 Skylines Village, Limeharbour, London, E14 9TS; ask which postcodes its carers cover.
- Is Bluebird Care Docklands, Stratford and Wapping registered with CQC?
- Bluebird Care Docklands, Stratford and Wapping is on the CQC register as a home care agency (ID 1-3742923749) and was rated Good overall in June 2026.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.