Home care agency · Feltham
Bluebird Care Hounslow & Chiswick
Illustrative photo, not of Bluebird Care Hounslow & Chiswick- Address
- Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham, TW13 6JE
- Run by
- Eni Gates Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2023 (3 years)
- Registered manager
- *
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12896823)
- Last CQC check
- 4 Nov 2024
- Typical fees Estimated
- £35.50–£43.50 an hour for visiting care, weekdays; live-in £1,700–£2,080 a week. Our estimate from published local prices (Bluebird Care branches publish rates a little above the national median), not a quote. How we estimate
Licensed by CQC for: Personal care
More in Sunbury-on-Thames: Home care in Sunbury-on-Thames (261) · Best rated home care agencies in Sunbury-on-Thames · Dementia care at home in Sunbury-on-Thames · Elderly care at home in Sunbury-on-Thames · Physical disability care at home in Sunbury-on-Thames · Live-in care in Sunbury-on-Thames
Read the full CQC inspection report · CQC location ID 1-15837253829
Bluebird Care Hounslow & Chiswick at a glance
Bluebird Care Hounslow & Chiswick is a CQC-registered home care agency in Feltham, run by Eni Gates Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (November 2024). It is one of 261 CQC-registered home care agencies that have an office within 7 miles of Sunbury-on-Thames; 165 of those are rated Good or Outstanding.
Costs to expect
We estimate visits from Bluebird Care Hounslow & Chiswick at £35.50–£43.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £410 a week.
A live-in carer typically costs £1,700–£2,080 a week locally.
With savings below £23,250, Hounslow Council may contribute once it has carried out a free needs assessment.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 43 of the 51 other agencies in Hounslow that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Muzaana Care Services Ltd, under 0.5 miles away.
6 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Hanworth Village ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Needs it is registered to meet
As listed with the regulator.
What inspectors found
- The date of the assessment was 16 September 2024 to 24 September 2024.
- It provides personal care to people living in their own houses and flats.
- Not everyone who used the service received personal care.
- As part of the assessment, we spoke with 4 people who used the service and the relatives of 7 other people.
Taken from CQC's own findings (Open Government Licence). Read the full report.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Bluebird Care Hounslow & Chiswick scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 25 October 2024, published 4 November 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Jan 2023
- Nov 2024
- Today Rating 1 year old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Finding it
- Ward
- Hanworth Village
- Parliamentary constituency
- Feltham and Heston
- Integrated care board
- NHS West and North London Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in TW13 (9)
Larger map · Get directions · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Track record
Bluebird Care Hounslow & Chiswick has been registered with CQC since May 2023, about 3 years.
CQC has published 2 overall ratings for it (2023–2024), starting at Requires improvement and improving to Good.
The company behind Bluebird Care Hounslow & Chiswick
Bluebird Care Hounslow & Chiswick is run by Eni Gates Limited (company 12896823), incorporated in 2020, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Safe, effective, caring, responsive, well-led
- Safe72% score46 of 52 in Hounslow
- Effective75% score49 of 52 in Hounslow
- Caring75% score51 of 52 in Hounslow
- Responsive75% score48 of 52 in Hounslow
- Well-led75% score44 of 52 in Hounslow
Source: CQC, published 4 November 2024. Under each rating: how many agencies in Hounslow share it.
Family reviews
No family has reviewed Bluebird Care Hounslow & Chiswick on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Bluebird Care Hounslow & Chiswick compares
- Rated Good. Across Hounslow, 94% of the 51 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (November 2024) is more recent than 51% of agency ratings in Hounslow.
- Registered with CQC in 2023: it has been registered longer than 24% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Hounslow lists 6.
Compared with every CQC-registered home care agency in Hounslow. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Similar home care agencies near Sunbury-on-Thames, rated recently
- Comfort Care At HomeJun 2025 · 6.1 miles
- Amily HomecareJul 2026 · 1.7 miles
- Alina Homecare Walton on ThamesAug 2026 · 1.7 miles
Bluebird Care Hounslow & Chiswick: common questions
- How much does Bluebird Care Hounslow & Chiswick charge?
- Bluebird Care Hounslow & Chiswick's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is Bluebird Care Hounslow & Chiswick rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What services is Bluebird Care Hounslow & Chiswick registered for?
- Bluebird Care Hounslow & Chiswick is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Bluebird Care Hounslow & Chiswick?
- On CQC's register the provider is Eni Gates Limited.
- Is Bluebird Care Hounslow & Chiswick registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was Bluebird Care Hounslow & Chiswick last inspected?
- The latest rating is dated 4 November 2024, 1 year ago; ask whether there have been changes since.
- Where is Bluebird Care Hounslow & Chiswick based?
- The agency's base is Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham, TW13 6JE. Confirm that its carers travel to your area.
- Is Bluebird Care Hounslow & Chiswick registered with CQC?
- Bluebird Care Hounslow & Chiswick is on the CQC register as a home care agency (ID 1-15837253829) and was rated Good overall in November 2024.
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In Hounslow
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.