Home care agency · Rye
Bluebird Care (Rother & Hastings)
Typical fee here £31.50–£38.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Bluebird Care (Rother & Hastings)- Address
- 25 Cinque Ports Street, Rye, TN31 7AD
- Run by
- Most Stars Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2015 (11 years)
- Part of
- Bluebird Care
- Registered manager
- Jessica May Phillips
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08162241)
- Last CQC check
- 27 Feb 2025
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,520–£1,860 a week. Our estimate from published local prices (Bluebird Care branches publish rates a little above the national median), not a quote. How we estimate
CQC regulated activities: Personal care
See this service on the CQC website · CQC location ID 1-2023505990
Introducing Bluebird Care (Rother & Hastings)
Bluebird Care (Rother & Hastings) is a CQC-registered home care agency in Rye, run by Most Stars Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (February 2025).
Reading Bluebird Care (Rother & Hastings)'s CQC ratings
All five areas CQC looks at are rated Good for Bluebird Care (Rother & Hastings): no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 62 of the 82 other agencies in East Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Costs to expect
We estimate visits from Bluebird Care (Rother & Hastings) at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,520–£1,860 per week.
Council help is possible below £23,250 in savings: ask East Sussex Council for a free care needs assessment.
Track record
Registered in April 2015, it has 11 years on the CQC register.
CQC has published 4 overall ratings for it (2017–2025), starting at Requires improvement and improving to Good.
3 reports have been published for this location, most recently on 23 July 2019.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Bluebird Care (Rother & Hastings) scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 21 January 2025, published 27 February 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Jun 2017
- Sep 2018
- Jul 2019
- Feb 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first.
Published inspection reports
- CQC inspection report 23 July 2019
- CQC inspection report 7 September 2018
- CQC inspection report 21 June 2017
Location and local area
- Ward
- Rye & Winchelsea
- Parliamentary constituency
- Hastings and Rye
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Type of area
- Larger rural, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
Bigger map · Directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The inspection, summarised
- This assessment took place on 28 January 2025 following an assessment at another of the provider’s services.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we consider any wider social care provided.
- I can’t say how frequently I get reviewed, but I just ask, and they come round.” Relatives said that the care provided had improved people’s lives and enabled them to remain at home.
Inspected 4 July 2019; report published 23 July 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Safe, effective, caring, responsive, well-led
- Safe75% score75 of 83 in East Sussex
- Effective75% score78 of 83 in East Sussex
- Caring75% score75 of 83 in East Sussex
- Responsive75% score76 of 83 in East Sussex
- Well-led75% score63 of 83 in East Sussex
Ratings from CQC's most recent report, published 27 February 2025. Under each rating: how many agencies in East Sussex share it.
The registered provider
Bluebird Care (Rother & Hastings) is run by Most Stars Limited (company 08162241), incorporated in 2012, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
It trades under the Bluebird Care brand, which covers 129 services run by 96 registered providers.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Family reviews
There are no reviews of Bluebird Care (Rother & Hastings) yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Frequently asked about Bluebird Care (Rother & Hastings)
- Where is Bluebird Care (Rother & Hastings)?
- The agency works from 25 Cinque Ports Street, Rye, TN31 7AD; ask which postcodes its carers cover.
- Is Bluebird Care (Rother & Hastings) a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-2023505990 and was rated Good overall in February 2025.
- Does Bluebird Care (Rother & Hastings) support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Bluebird Care (Rother & Hastings) last inspected?
- CQC published the current rating on 27 February 2025, 1 year ago. Older ratings are common, so ask about changes since.
- What services is Bluebird Care (Rother & Hastings) registered for?
- Registration for Bluebird Care (Rother & Hastings) covers: homecare agencies. Check which of these it offers today.
- Which provider runs Bluebird Care (Rother & Hastings)?
- On CQC's register the provider is Most Stars Limited.
- How much does Bluebird Care (Rother & Hastings) charge?
- No fee list from Bluebird Care (Rother & Hastings) has reached us. Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How did Bluebird Care (Rother & Hastings) score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
In East Sussex
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.