Home care agency · Hammersmith and Fulham
Care Quality Services London
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Care Quality Services London- Address
- Office 101, Kings House, 174 Hammersmith Road, London, W6 7JP
- Run by
- Care Quality Services Limited (21 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2019 (7 years)
- Part of
- Cera Care
- Registered manager
- *
- Company check
- Active, trading since 2018 (7 years), accounts up to date (Companies House 11696513)
- Last CQC check
- 29 May 2021
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care · Treatment of disease, disorder or injury
More in Hammersmith and Fulham: Home care in Hammersmith and Fulham (39) · Best rated home care agencies in Hammersmith and Fulham · Dementia care at home in Hammersmith and Fulham · Elderly care at home in Hammersmith and Fulham · Physical disability care at home in Hammersmith and Fulham · Live-in care in Hammersmith and Fulham
Read the full CQC inspection report · CQC location ID 1-6192806928
Care Quality Services London at a glance
Registered with CQC as a home care agency, Care Quality Services London is based in Hammersmith and Fulham, run by Care Quality Services Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders.
Its latest CQC rating is Good overall (May 2021). It is one of 39 CQC-registered home care agencies that are based in the borough of Hammersmith and Fulham; 27 of those are rated Good or Outstanding.
Track record
Care Quality Services London has been registered with CQC since January 2019, about 7 years.
CQC has published 2 overall ratings for it (2020–2021), starting at Requires improvement and improving to Good.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The CQC website holds 2 reports for it, the latest from 29 May 2021.
Ownership and company checks
Care Quality Services London is run by Care Quality Services Limited (company 11696513), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and other social work without accommodation.
Care Quality Services Limited runs 21 CQC-registered services across 18 council areas; 16 of the 17 with a rating are Good or Outstanding (94%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Patience Healthcare (HS) Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (8 of the nearest 25); children (4 of the nearest 25).
11 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Brook Green ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Costs to expect
We estimate visits from Care Quality Services London at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
Council help is possible below £23,250 in savings: ask Hammersmith and Fulham Council for a free care needs assessment.
Earlier inspections
- Mar 2020
- May 2021
- Today Rating 5 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 29 May 2021
- CQC inspection report 11 March 2020
Map and area details
- Ward
- Brook Green
- Parliamentary constituency
- Hammersmith and Chiswick
- Local NHS (ICB)
- NHS West and North London Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in W6 (12)
See the wider area · Plan a journey · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Key points from CQC's visit
- At the last inspection people experienced poor staff consistency regarding visit times and missed calls.
- They and their relatives raised concerns and made complaints about some poor care experiences but did not feel listened to when raising issues.
- Audits did not always identify issues in relation to late visits and action taken was not always clear.
- The service provided was safe for people to use and staff to work in.
Inspected 21 April 2021; report published 29 May 2021; supporting 66 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 22 of the 26 other agencies in Hammersmith and Fulham that CQC has rated.
Each area CQC checks
- Safe25 of 27 in Hammersmith and Fulham
- Effective27 of 27 in Hammersmith and Fulham
- Caring25 of 27 in Hammersmith and Fulham
- Responsive27 of 27 in Hammersmith and Fulham
- Well-led23 of 27 in Hammersmith and Fulham
CQC key question ratings, published 29 May 2021. Under each rating: how many agencies in Hammersmith and Fulham share it.
Registered specialisms
Specialisms as registered with CQC.
Family reviews
No family has reviewed Care Quality Services London on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Care Quality Services London in local context
- Rated Good. Across Hammersmith and Fulham, 100% of the 27 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (May 2021) is more recent than 15% of agency ratings in Hammersmith and Fulham.
- Registered with CQC in 2019: it has been registered longer than 64% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Hammersmith and Fulham lists 6.
All figures compare it with other home care agencies in Hammersmith and Fulham; CQC register, Oct 2026.
Closest alternatives
Guides for families
Hammersmith and Fulham: home care agencies inspected recently
- Walfinch Chiswick, Hammersmith & KensingtonMay 2025 · under 0.5 miles
- Bravo Care BranchJun 2025 · under 0.5 miles
- Care U Care LtdJun 2025 · 0.6 miles
What families ask about Care Quality Services London
- When was Care Quality Services London last inspected?
- Its current CQC rating dates from 29 May 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Care Quality Services London registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Care Quality Services London a registered provider?
- Registered, yes: location 1-6192806928 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in May 2021.
- Where is Care Quality Services London based?
- Office 101, Kings House, 174 Hammersmith Road, London, W6 7JP. That is the office; visits happen in your own home, so confirm your area is covered.
- How is Care Quality Services London rated for safety and leadership?
- CQC rates five key questions. For Care Quality Services London: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Care Quality Services London cost?
- We don't have published prices from Care Quality Services London yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- Which provider runs Care Quality Services London?
- CQC lists Care Quality Services Limited as the provider responsible for Care Quality Services London.
- What kind of care can Care Quality Services London offer?
- Its CQC registration covers homecare agencies. Ask Care Quality Services London how it would adapt if needs increase.
Compare other agencies nearby
In Hammersmith and Fulham
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.