Home care agency · Slough
Care Staff Services Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 3
Illustrative photo, not of Care Staff Services Ltd- Address
- Unit 10 Progress Business Centre, Whittle Parkway, Slough, SL1 6DQ
- Run by
- Care Staff Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2017 (9 years)
- Registered manager
- *
- Company check
- Liquidation, trading since 2015 (11 years), accounts overdue, has insolvency history (Companies House 09741025)
- Last CQC check
- 29 Apr 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Slough: Home care in Slough (165) · Best rated home care agencies in Slough · Dementia care at home in Slough · Elderly care at home in Slough · Physical disability care at home in Slough · Live-in care in Slough
Read the full CQC inspection report · CQC location ID 1-3532405824
Care Staff Services Ltd at a glance
Registered with CQC as a home care agency that also provides supported living, Care Staff Services Ltd is based in Slough. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Inadequate overall (September 2025). Safe, Effective and Well-led were rated Requires improvement or Inadequate. It is one of 165 CQC-registered home care agencies that have an office within 7 miles of Slough; 72 of those are rated Good or Outstanding.
What inspectors found
- We announced the assessment on 26 January 2026 and carried out visits to the office on 27 and 29 January 2026.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we consider any wider social care provided.
- People’s experiences of the care they received differed.
Inspected 11 July 2019; report published 4 September 2019. From the regulator's own summary (Open Government Licence). Read the full report.
The company behind Care Staff Services Ltd
Care Staff Services Ltd is run by Care Staff Services Ltd (company 09741025), incorporated in 2015, 1 year before this service registered with CQC.
At Companies House, the company is listed as liquidation, its accounts are overdue, it has 1 active director and it has an insolvency history.
Its registered business activity is other residential care.
Who they support
Taken from its CQC registration.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Care Staff Services Ltd scores 38%.
Safe 34%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions1 · Significant shortfalls
- Safeguarding2 · Some shortfalls
- Involving people to manage risks1 · Significant shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing1 · Significant shortfalls
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation1 · Significant shortfalls
Effective 33%
- Assessing needs1 · Significant shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives1 · Significant shortfalls
- Monitoring and improving outcomes1 · Significant shortfalls
- Consent to care and treatment1 · Significant shortfalls
Caring 45%
- Kindness, compassion and dignity2 · Some shortfalls
- Treating people as individuals1 · Significant shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs2 · Some shortfalls
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 43%
- Person-centred Care1 · Significant shortfalls
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information2 · Some shortfalls
- Listening to and involving people2 · Some shortfalls
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future1 · Significant shortfalls
Well-led 36%
- Shared direction and culture1 · Significant shortfalls
- Capable, compassionate and inclusive leaders1 · Significant shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 13 January 2026, published 22 September 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- May 2018
- Sep 2019
- Sep 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 4 September 2019
- CQC inspection report 4 May 2018
The neighbourhood
- Ward
- Haymill
- Council
- Slough Borough Council · paying for care
- Parliamentary constituency
- Slough
- NHS integrated care board
- NHS Thames Valley Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in SL1 (63)
View on OpenStreetMap · Get directions · Base map © OpenStreetMap
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is CCS Homecare Services Limited, under 0.5 miles away.
2 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Haymill ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Thames Valley ICB.
The ratings in context
For Care Staff Services Ltd, Safe, Effective and Well-led are rated below Good.
Across Slough, 1 of 25 rated agencies are Inadequate for Safe (4%), while 1 of 25 rated agencies are Inadequate for Effective (4%), while 2 of 25 rated agencies are Inadequate for Well-led (8%).
Under CQC's newer scoring, its strongest area is Caring at 45% and its lowest is Effective at 33%, averaging 38% overall.
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
Budgeting for this agency
We estimate visits from Care Staff Services Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
People with savings under £23,250 may get help from Slough Council after a needs and financial assessment.
Each area CQC checks
- Safe34% score1 of 25 in Slough
- Effective33% score1 of 25 in Slough
- Caring45% score
- Responsive43% score
- Well-led36% score2 of 25 in Slough
Source: CQC, published 22 September 2025. Under each rating: how many agencies in Slough share it.
History with CQC
Registered in February 2017, it has 9 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2025), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Inadequate.
CQC lists 2 reports for this location, the latest dated 4 September 2019.
Family reviews
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Care Staff Services Ltd in local context
- Rated Inadequate. Across Slough, 72% of the 25 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2025) is more recent than 76% of agency ratings in Slough.
- Registered with CQC in 2017: it has been registered longer than 86% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Slough lists 6.
- Areas CQC rated below Good: Safe (32% of home care agencies in Slough are also rated below Good here); Effective (24% of home care agencies in Slough are also rated below Good here); Well-led (32% of home care agencies in Slough are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Slough (Oct 2026).
Other agencies close by
Guides for families
Slough: home care agencies inspected recently
- Baxters HomecareJun 2026 · 1.3 miles
- Rolling Hearts Care LtdApr 2026 · under 0.5 miles
- Ontra HealthcareMay 2026 · 1.1 miles
Quick answers about Care Staff Services Ltd
- What services is Care Staff Services Ltd registered for?
- Registration for Care Staff Services Ltd covers: homecare agencies, supported living. Check which of these it offers today.
- How much does Care Staff Services Ltd charge?
- No fee list from Care Staff Services Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Where is Care Staff Services Ltd based?
- The agency works from Unit 10 Progress Business Centre, Whittle Parkway, Slough, SL1 6DQ; ask which postcodes its carers cover.
- Is Care Staff Services Ltd rated well for safety?
- The five CQC areas: Safe: Inadequate; Effective: Inadequate; Caring: Requires Improvement; Responsive: Requires Improvement; Well-led: Inadequate. Safe and Well-led are the sections most worth your time.
- Can Care Staff Services Ltd care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Care Staff Services Ltd registered with CQC?
- Registered, yes: location 1-3532405824 on the Care Quality Commission register, listed as a home care agency and was rated Inadequate overall in September 2025.
- When was Care Staff Services Ltd last inspected?
- The latest rating is dated 22 September 2025, 1 year ago; ask whether there have been changes since.
Agencies in neighbouring towns
In Slough
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.