Home care agency · Brentford
Caremark Hounslow
Illustrative photo, not of Caremark Hounslow- Address
- Suite No 104, Westlink House, 981 Great West Road, Brentford, TW8 9DN
- Run by
- Trinity 365 Care Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2021 (5 years)
- Registered manager
- Shipra Mehta
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 10253353)
- Last CQC check
- 2 May 2025
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Hounslow: Home care in Hounslow (74) · Best rated home care agencies in Hounslow · Dementia care at home in Hounslow · Elderly care at home in Hounslow · Physical disability care at home in Hounslow · Live-in care in Hounslow
CQC page for this service · CQC location ID 1-11050249643
Caremark Hounslow at a glance
Caremark Hounslow is a CQC-registered home care agency in Brentford, run by Trinity 365 Care Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (May 2025). It is one of 74 CQC-registered home care agencies that are based in the borough of Hounslow; 48 of those are rated Good or Outstanding.
Budgeting for this agency
We estimate visits from Caremark Hounslow at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
Hounslow Council can help with costs for people with savings under £23,250, starting with a free assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Westminster Homecare Limited – West London, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
4 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Osterley & Spring Grove ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
History with CQC
CQC registration dates from June 2021, so the service has been operating for around 5 years under its current registration.
CQC has published 2 overall ratings for it (2022–2025), starting at Requires improvement and improving to Good.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 43 of the 51 other agencies in Hounslow that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Caremark Hounslow scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 9 March 2025, published 2 May 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Past CQC ratings
- Nov 2022
- May 2025
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 16 November 2022
Area and map
- Ward
- Osterley & Spring Grove
- Parliamentary constituency
- Brentford and Isleworth
- Integrated care board
- NHS West and North London Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in TW8 (14)
Bigger map · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Who it can help
Taken from its CQC registration.
The five key questions
- Safe75% score46 of 52 in Hounslow
- Effective75% score49 of 52 in Hounslow
- Caring75% score51 of 52 in Hounslow
- Responsive75% score48 of 52 in Hounslow
- Well-led75% score44 of 52 in Hounslow
From CQC's latest report, published 2 May 2025. Under each rating: how many agencies in Hounslow share it.
The inspection, summarised
- It provides personal care to people living in their own houses and flats.
- The agency is registered to care for adults and children including people with a learning disability.
- The agency provided additional support to others including companionship.
- One person said, “[Care workers] treat me kindly and respectfully.
Inspected 18 August 2022; report published 16 November 2022. From the regulator's own summary (Open Government Licence). Read the full report.
Who runs it
Caremark Hounslow is run by Trinity 365 Care Ltd (company 10253353), incorporated in 2016, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Trinity 365 Care Ltd runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Family reviews
Nobody has reviewed Caremark Hounslow here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Hounslow, 94% of the 51 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (May 2025) is more recent than 78% of agency ratings in Hounslow.
- Registered with CQC in 2021: it has been registered longer than 46% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Hounslow lists 6.
Based on the CQC register for Hounslow as at Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Hounslow, rated recently
- Excelcare Agency LtdApr 2026 · under 0.5 miles
- Pharma Homecare LTDApr 2025 · under 0.5 miles
- Allfor Care Alpha Care Recruitment West and Home Care Service LimitedApr 2025 · 0.7 miles
Frequently asked about Caremark Hounslow
- What is Caremark Hounslow's address?
- Suite No 104, Westlink House, 981 Great West Road, Brentford, TW8 9DN. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Caremark Hounslow registered with CQC?
- It is. The CQC register records Caremark Hounslow as a home care agency, location ID 1-11050249643 and was rated Good overall in May 2025.
- Is Caremark Hounslow registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Caremark Hounslow's CQC rating?
- The rating now shown was published on 2 May 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- What type of care does Caremark Hounslow provide?
- Registration for Caremark Hounslow covers: homecare agencies. Check which of these it offers today.
- Which provider runs Caremark Hounslow?
- Trinity 365 Care Ltd is the registered provider for Caremark Hounslow.
- How much does care from Caremark Hounslow cost?
- Caremark Hounslow hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did Caremark Hounslow score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
More home care agencies nearby
In Hounslow
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.