Home care agency · Brentford
Nation Care Agency
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Nation Care Agency- Address
- Unit 1, Spruce House, Durham Wharf Drive, Brentford, TW8 8HR
- Run by
- Nation Care Agency Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2011 (15 years)
- Registered manager
- Khadra Saleban Abdi
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07192048)
- Last CQC check
- 16 Dec 2024
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in Hounslow: Home care in Hounslow (74) · Best rated home care agencies in Hounslow · Dementia care at home in Hounslow · Elderly care at home in Hounslow · Physical disability care at home in Hounslow · Live-in care in Hounslow
Open CQC's full report · CQC location ID 1-150055480
An overview of Nation Care Agency
Nation Care Agency is a CQC-registered home care agency that also provides supported living in Brentford, run by Nation Care Agency Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (December 2024). It is one of 74 CQC-registered home care agencies that are based in the borough of Hounslow; 48 of those are rated Good or Outstanding.
Reading Nation Care Agency's CQC ratings
All five areas CQC looks at are rated Good for Nation Care Agency: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 43 of the 51 other agencies in Hounslow that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 74% overall.
The inspection, summarised
- The assessment started on 30 September 2024 and ended on 15 October 2024.
- We visited the provider’s office on the 2 October 2024.
- We received feedback from staff via email between 3 October 2024 and 15 October 2024.
- We spoke with 3 people who received care and 6 relatives of other people.
Inspected 6 July 2022; report published 15 September 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who it can help
From the CQC register; ask how each need is met in practice.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Nation Care Agency scores 74%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 17 September 2024, published 16 December 2024 under the Open Government Licence; a blank score means the statement was carried over unchanged.
How its rating has changed
- Jul 2016
- Mar 2017
- Oct 2018
- Jan 2022
- Sep 2022
- Dec 2024
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 15 September 2022
- CQC inspection report 22 January 2022
- CQC inspection report 26 October 2018
- CQC inspection report 15 March 2017
- CQC inspection report 1 July 2016
- Inspection report 12 February 2014
Location and local area
- Ward
- Syon & Brentford Lock
- Parliamentary constituency
- Brentford and Isleworth
- Integrated care board
- NHS West and North London Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in TW8 (14)
View on OpenStreetMap · Directions · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
The registered provider
Nation Care Agency is run by Nation Care Agency Ltd (company 07192048), incorporated in 2010, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Nation Care Agency over the years
CQC registration dates from April 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 6 overall ratings for it (2016–2024), starting at Good; it has gone up 2 and down 1 time, and is now Good.
Reports on record: 6, with the most recent dated 15 September 2022.
Safe, effective, caring, responsive, well-led
- Safe75% score46 of 52 in Hounslow
- Effective75% score49 of 52 in Hounslow
- Caring70% score51 of 52 in Hounslow
- Responsive75% score48 of 52 in Hounslow
- Well-led75% score44 of 52 in Hounslow
Ratings from CQC's most recent report, published 16 December 2024. Under each rating: how many agencies in Hounslow share it.
Likely fees
We estimate visits from Nation Care Agency at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
With savings below £23,250, Hounslow Council may contribute once it has carried out a free needs assessment.
Around Brentford
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Vivid Community Care Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
6 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Syon & Brentford Lock ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Family reviews
There are no reviews of Nation Care Agency yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How Nation Care Agency compares
- Rated Good. Across Hounslow, 94% of the 51 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (December 2024) is more recent than 55% of agency ratings in Hounslow.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Hounslow lists 6.
Benchmarked against all CQC-registered home care agencies in Hounslow (Oct 2026).
Other agencies close by
Guides for families
Similar home care agencies near Hounslow, rated recently
- Excelcare Agency LtdApr 2026 · under 0.5 miles
- Pharma Homecare LTDApr 2025 · under 0.5 miles
- Allfor Care Alpha Care Recruitment West and Home Care Service LimitedApr 2025 · 0.7 miles
Nation Care Agency: common questions
- How did Nation Care Agency score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does care from Nation Care Agency cost?
- Nation Care Agency's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Who runs Nation Care Agency?
- Nation Care Agency is run by Nation Care Agency Ltd, the registered provider on the CQC register.
- What kind of care can Nation Care Agency offer?
- CQC lists Nation Care Agency under: homecare agencies, supported living. Check which of these it is actively providing now.
- How recent is Nation Care Agency's CQC rating?
- CQC published the current rating on 16 December 2024, 1 year ago. Older ratings are common, so ask about changes since.
- Can Nation Care Agency care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Nation Care Agency regulated by the Care Quality Commission?
- Nation Care Agency is on the CQC register as a home care agency (ID 1-150055480) and was rated Good overall in December 2024.
- What is Nation Care Agency's address?
- The agency works from Unit 1, Spruce House, Durham Wharf Drive, Brentford, TW8 8HR; ask which postcodes its carers cover.
Compare other agencies nearby
In Hounslow
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.