Home care agency · Warrington
Caring Connections - Warrington
Illustrative photo, not of Caring Connections - Warrington- Address
- Empire Court 30-40, Museum Street, Warrington, WA1 1HU
- Run by
- Caring Connections Limited (4 services)
- Type of provider
- Charity (registered charity 1013152)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2023 (3 years)
- Registered manager
- Amy Linda Bourne
- Company check
- Active, trading since 1992 (34 years), accounts up to date (Companies House 02722484)
- Last CQC check
- 2 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Warrington: Home care in Warrington (78) · Best rated home care agencies in Warrington · Dementia care at home in Warrington · Elderly care at home in Warrington · Physical disability care at home in Warrington · Live-in care in Warrington
CQC page for this service · CQC location ID 1-15302252580
The service in brief
Caring Connections - Warrington is a CQC-registered home care agency in Warrington, run by Caring Connections Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (July 2025). It is one of 78 CQC-registered home care agencies that have an office within 7 miles of Warrington; 44 of those are rated Good or Outstanding.
Reading Caring Connections - Warrington's CQC ratings
Caring Connections - Warrington has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 18 of the 26 other agencies in Warrington that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How CQC rated each area
- Safe75% score23 of 27 in Warrington
- Effective75% score25 of 27 in Warrington
- Caring75% score25 of 27 in Warrington
- Responsive75% score26 of 27 in Warrington
- Well-led75% score19 of 27 in Warrington
From CQC's latest report, published 2 July 2025. Under each rating: how many agencies in Warrington share it.
What CQC's inspectors reported
- At the time of this assessment 68 people were receiving a service from Caring Connections (Warrington).
- In the months prior to this assessment the provider had made changes to their management team and had an action plan to further develop the service.
- These changes had included improvements to the management of people’s medicines; staff recruitment; safeguarding procedures and the overall governance of the service.
- People’s comments included, “They have been brilliant”; “They are like family” and “The office staff are very good, they will move calls to accommodate any appointments when needed.
From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
Registered in April 2023, it has 3 years on the CQC register.
CQC has published 2 overall ratings for it (2024–2025), starting at Good and staying Good every time.
Percentage scores by area
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Caring Connections - Warrington scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 14 June 2024, published 30 July 2024, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Location and local area
- Ward
- Bewsey and Whitecross
- Parliamentary constituency
- Warrington South
- NHS integrated care board
- NHS Cheshire and Merseyside Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in WA1 (9)
Larger map · Directions · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Who it can help
Registration details from CQC.
The registered provider
Caring Connections - Warrington is run by Caring Connections Limited (company 02722484), incorporated in 1992, 30 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Caring Connections Limited runs 4 CQC-registered services across 4 council areas; 2 of the 4 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Dimensions Warrington Domiciliary Care Office, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
3 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Bewsey and Whitecross ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
Budgeting for this agency
We estimate visits from Caring Connections - Warrington at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Warrington Council for a free care needs assessment.
Family reviews
Nobody has reviewed Caring Connections - Warrington here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Caring Connections - Warrington compares
- Rated Good. Across Warrington, 88% of the 26 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2025) is more recent than 81% of agency ratings in Warrington.
- Registered with CQC in 2023: it has been registered longer than 41% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Warrington lists 6.
All figures compare it with other home care agencies in Warrington; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Warrington, rated recently
- Home Instead Warrington & LymmAug 2026 · 0.6 miles
- Warrington Borough Council Intermediate Care at HomeJul 2026 · 0.7 miles
- Dimensions Warrington Domiciliary Care OfficeNov 2025 · 1.0 miles
Caring Connections - Warrington: common questions
- Who is the registered provider for Caring Connections - Warrington?
- On CQC's register the provider is Caring Connections Limited.
- What type of care does Caring Connections - Warrington provide?
- Caring Connections - Warrington is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How is Caring Connections - Warrington rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What are Caring Connections - Warrington's fees?
- Caring Connections - Warrington has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Caring Connections - Warrington registered with CQC?
- Caring Connections - Warrington is on the CQC register as a home care agency (ID 1-15302252580) and was rated Good overall in July 2025.
- Where is Caring Connections - Warrington?
- Its office is at Empire Court 30-40, Museum Street, Warrington, WA1 1HU. Carers travel to people's homes, so check it covers your street.
- How recent is Caring Connections - Warrington's CQC rating?
- 2 July 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Is Caring Connections - Warrington registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Agencies in neighbouring towns
In Warrington
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.