Home care agency · Purley
Carlene Home Care Services
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Carlene Home Care Services- Address
- 17 Woodcote Valley Road, Purley, CR8 3AL
- Run by
- Fircroft Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- *
- Company check
- Active, trading since 1986 (40 years), accounts up to date (Companies House 01992095)
- Last CQC check
- 6 Jul 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Croydon: Home care in Croydon (155) · Best rated home care agencies in Croydon · Physical disability care at home in Croydon · Learning disability care at home in Croydon · Live-in care in Croydon · 24-hour care in Croydon
Read the full CQC inspection report · CQC location ID 1-124563388
The service in brief
Carlene Home Care Services in Purley is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Fircroft Services Limited. Its registered specialisms include physical disabilities and learning disabilities.
CQC rated it Good overall (July 2023). It is one of 155 CQC-registered home care agencies that are based in the borough of Croydon; 83 of those are rated Good or Outstanding.
History with CQC
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2018–2023), starting at Good and staying Good every time.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
5 reports have been published for this location, most recently on 6 July 2023.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Hadley House, 1.1 miles away.
7 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Purley & Woodcote ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Past CQC ratings
- Sep 2018
- Jul 2023
- Today Rating 3 years old
Overall ratings CQC has published for this location, oldest first.
Published inspection reports
- CQC inspection report 6 July 2023
- CQC inspection report 4 September 2018
- Inspection report 28 August 2013
- Inspection report 27 February 2013
- Inspection report 30 November 2011
Area and map
- Ward
- Purley & Woodcote
- Council
- London Borough of Croydon · paying for care
- Parliamentary constituency
- Croydon South
- NHS planning area
- NHS South West London Integrated Care Board
- Type of area
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
Open the full map · Plan a journey · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
Budgeting for this agency
We estimate visits from Carlene Home Care Services at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
Croydon Council can help with costs for people with savings under £23,250, starting with a free assessment.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 76 of the 99 other agencies in Croydon that CQC has rated.
What inspectors found
- Right Support: Model of Care and setting that maximises people's choice, control and independence People were supported to have maximum choice and control of their lives.
- Staff supported people in the least restrictive way possible and in their best interests.
- The policies and systems in the service supported this practice.
- Right Care: Care is person-centred and promotes people's dignity, privacy and human rights There were enough staff to support people safely and at the agreed times.
Inspected 8 June 2023; report published 6 July 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Specialisms
Taken from its CQC registration.
Safe, effective, caring, responsive, well-led
- Safe83 of 100 in Croydon
- Effective90 of 100 in Croydon
- Caring96 of 100 in Croydon
- Responsive89 of 100 in Croydon
- Well-led77 of 100 in Croydon
From CQC's latest report, published 6 July 2023. Under each rating: how many agencies in Croydon share it.
Who runs it
Carlene Home Care Services is run by Fircroft Services Limited (company 01992095), incorporated in 1986, 24 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other residential care.
Family reviews
There are no reviews of Carlene Home Care Services yet. If you know the service, your experience could help someone else.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Carlene Home Care Services stands locally
- Rated Good. Across Croydon, 84% of the 99 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2023) is more recent than 72% of agency ratings in Croydon.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Croydon lists 6.
Benchmarked against all CQC-registered home care agencies in Croydon (Oct 2026).
Other agencies close by
Guides for families
Croydon: home care agencies inspected recently
- Lifeways Community Care (South London)Sep 2026 · under 0.5 miles
- Golden World Care ServiceDec 2024 · under 0.5 miles
- Treasuring CareSep 2026 · under 0.5 miles
Frequently asked about Carlene Home Care Services
- Who runs Carlene Home Care Services?
- Fircroft Services Limited is the registered provider for Carlene Home Care Services.
- What kind of care can Carlene Home Care Services offer?
- Its CQC registration covers homecare agencies, supported living. Ask Carlene Home Care Services how it would adapt if needs increase.
- How did Carlene Home Care Services score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What are Carlene Home Care Services's fees?
- We don't have published prices from Carlene Home Care Services yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- Is Carlene Home Care Services regulated by the Care Quality Commission?
- Registered, yes: location 1-124563388 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in July 2023.
- Where is Carlene Home Care Services?
- Its office is at 17 Woodcote Valley Road, Purley, CR8 3AL. Carers travel to people's homes, so check it covers your street.
- How recent is Carlene Home Care Services's CQC rating?
- The rating now shown was published on 6 July 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Is Carlene Home Care Services registered for dementia care?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
Look further afield
In Croydon
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.