Home care agency · Newport
Charmes Care
Illustrative photo, not of Charmes Care- Address
- Office 17b, First Floor, Mill Court Business Centre, Furrlongs, Newport, PO30 2AA
- Run by
- First City Nursing Services Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2021 (5 years)
- Part of
- Cera Care
- Registered manager
- Elisha Chloe Mcloughlin
- Company check
- Active, trading since 1999 (27 years), accounts up to date (Companies House 03801323)
- Last CQC check
- 13 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Newport: Home care in Newport (29) · Best rated home care agencies in Newport · Dementia care at home in Newport · Elderly care at home in Newport · Physical disability care at home in Newport · Live-in care in Newport
Full report at cqc.org.uk · CQC location ID 1-11218848909
An overview of Charmes Care
Charmes Care is a CQC-registered home care agency in Newport, run by First City Nursing Services Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Requires improvement overall (June 2023). Safe and Well-led were rated Requires improvement. It is one of 29 CQC-registered home care agencies that have an office within 7 miles of Newport; 21 of those are rated Good or Outstanding.
From the latest CQC inspection
- People's care plans were up to date and contained person centred information.
- However, not all risk assessments for people contained sufficient information which would enable staff to understand how to mitigate the risk of harm.
- This placed people at risk of not receiving the appropriate care and treatment they required.
- Staff had received training in safeguarding people, and they knew how to report any signs of abuse, or any accidents and incidents.
Inspected 2 March 2023; report published 13 June 2023; supporting 29 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
The ratings in context
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Isle of Wight, 4 of 33 rated agencies are Requires improvement for Safe (12%), while 4 of 33 rated agencies are Requires improvement for Well-led (12%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Who the service is registered for
Taken from its CQC registration.
Choice nearby
There are 14 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Blossom Bay Care Ltd, under 0.5 miles away.
9 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Pan & Barton ward, classed by ONS as urban (further from a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Costs to expect
We estimate visits from Charmes Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Isle of Wight Council may pay part of the cost after a free care needs assessment.
Each area CQC checks
- Safe4 of 33 in Isle of Wight
- Effective32 of 33 in Isle of Wight
- Caring28 of 33 in Isle of Wight
- Responsive27 of 33 in Isle of Wight
- Well-led4 of 33 in Isle of Wight
CQC key question ratings, published 13 June 2023. Under each rating: how many agencies in Isle of Wight share it.
Track record
Registered in July 2021, it has 5 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2023), starting at Good and falling to Requires improvement.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Reports on record: 2, with the most recent dated 13 June 2023.
Past CQC ratings
- Sep 2016
- Jan 2019
- Jul 2022
- Jun 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Published inspection reports
- CQC inspection report 13 June 2023
- CQC inspection report 26 July 2022
Finding it
- Ward
- Pan & Barton
- Council
- Isle of Wight Council · paying for care
- Parliamentary constituency
- Isle of Wight West
- Integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- ONS area type
- Urban; further from a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in PO30 (16)
Open the full map · Directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
The company behind Charmes Care
Charmes Care is run by First City Nursing Services Limited (company 03801323), incorporated in 1999, 22 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
First City Nursing Services Limited runs 2 CQC-registered services across 2 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Family reviews
Nobody has reviewed Charmes Care here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Charmes Care compares
- Rated Requires improvement. Across Isle of Wight, 91% of the 33 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (June 2023) is more recent than 58% of agency ratings in Isle of Wight.
- Registered with CQC in 2021: it has been registered longer than 35% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Isle of Wight lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Isle of Wight are also rated below Good here); Well-led (12% of home care agencies in Isle of Wight are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Isle of Wight (Oct 2026).
Nearby options
Guides for families
Similar home care agencies near Newport, rated recently
- Milford Del Support AgencyJul 2025 · 6.8 miles
- Your Life (Newport)Oct 2026 · under 0.5 miles
- Bluebird Care (Isle of Wight)Apr 2025 · under 0.5 miles
Charmes Care questions answered
- When did CQC last rate Charmes Care?
- CQC published the current rating on 13 June 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Does Charmes Care support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Charmes Care a registered provider?
- Charmes Care is on the CQC register as a home care agency (ID 1-11218848909) and was rated Requires improvement overall in June 2023.
- What is Charmes Care's address?
- The agency's base is Office 17b, First Floor, Mill Court Business Centre, Furrlongs, Newport, PO30 2AA. Confirm that its carers travel to your area.
- How is Charmes Care rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- How much does care from Charmes Care cost?
- Charmes Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Which provider runs Charmes Care?
- CQC lists First City Nursing Services Limited as the provider responsible for Charmes Care.
- What type of care does Charmes Care provide?
- CQC lists Charmes Care under: homecare agencies. Check which of these it is actively providing now.
Compare other agencies nearby
In Isle of Wight
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.