Home care agency · Newport
Bluebird Care (Isle of Wight)
Illustrative photo, not of Bluebird Care (Isle of Wight)- Address
- Suite 6, 30 Quay Street, Newport, PO30 5BA
- Run by
- Greencote Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Part of
- Bluebird Care
- Registered manager
- Elizabeth Night Murray-Walker
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House 06891574)
- Last CQC check
- 9 Apr 2025
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,520–£1,860 a week. An estimate based on local published fees (Bluebird Care branches publish rates a little above the national median). Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Newport: Home care in Newport (29) · Best rated home care agencies in Newport · Dementia care at home in Newport · Elderly care at home in Newport · Physical disability care at home in Newport · Live-in care in Newport
Read the full CQC inspection report · CQC location ID 1-125479875
About Bluebird Care (Isle of Wight)
Bluebird Care (Isle of Wight) is a CQC-registered home care agency in Newport, run by Greencote Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (April 2025). Well-led was rated Requires improvement. It is one of 29 CQC-registered home care agencies that have an office within 7 miles of Newport; 21 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe62% score29 of 33 in Isle of Wight
- Effective75% score32 of 33 in Isle of Wight
- Caring75% score28 of 33 in Isle of Wight
- Responsive75% score27 of 33 in Isle of Wight
- Well-led62% score4 of 33 in Isle of Wight
CQC key question ratings, published 9 April 2025. Under each rating: how many agencies in Isle of Wight share it.
History with CQC
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2016–2025), starting at Good and staying Good every time.
Reports on record: 5, with the most recent dated 18 April 2019.
Strengths and weak spots in the ratings
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Isle of Wight, 4 of 33 rated agencies are Requires improvement for Well-led (12%).
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 62%, averaging 70% overall.
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Budgeting for this agency
We estimate visits from Bluebird Care (Isle of Wight) at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Live-in arrangements here usually cost £1,520–£1,860 weekly.
People with savings under £23,250 may get help from Isle of Wight Council after a needs and financial assessment.
How it fits locally
There are 14 other agencies within 3 miles, 8 of them rated Good or Outstanding; the nearest is Alpha Quality Care Newport, under 0.5 miles away.
7 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Newport Central ward, classed by ONS as urban (further from a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Specialisms
As listed with the regulator.
Detailed scores
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Bluebird Care (Isle of Wight) scores 70%.
Safe 62%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding2 · Some shortfalls
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 62%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 31 December 2024, published 9 April 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Past CQC ratings
- Oct 2016
- Apr 2019
- Apr 2025
- Today Rating 1 year old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 18 April 2019
- CQC inspection report 28 October 2016
- Inspection report 20 September 2014
- Inspection report 6 February 2014
- Inspection report 1 February 2013
Where it is
- Ward
- Newport Central
- Council
- Isle of Wight Council · paying for care
- Parliamentary constituency
- Isle of Wight West
- NHS integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- Urban or rural
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in PO30 (16)
Bigger map · Get directions · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who runs it
Bluebird Care (Isle of Wight) is run by Greencote Limited (company 06891574), incorporated in 2009, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
It trades under the Bluebird Care brand, which covers 129 services run by 96 registered providers.
The inspection, summarised
- This assessment was prompted by a review of information we held about the service.
- The service provides support to 120 adults living in their own homes with tasks related to personal hygiene.
- We have combined the scores for these areas with scores from the last inspection to give the rating for this assessment.
- One person said, “They are very good; I can find no fault with them.” They told us they felt safe receiving care from staff.
Inspected 7 March 2019; report published 18 April 2019. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Family reviews
Be the first to review Bluebird Care (Isle of Wight). Your experience helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Bluebird Care (Isle of Wight) in local context
- Rated Good. Across Isle of Wight, 91% of the 33 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (April 2025) is more recent than 64% of agency ratings in Isle of Wight.
- Registered with CQC in 2010: it has been registered longer than 93% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Isle of Wight lists 6.
- Areas CQC rated below Good: Well-led (12% of home care agencies in Isle of Wight are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Isle of Wight, CQC data for Oct 2026.
Closest alternatives
Guides for families
Newport: home care agencies inspected recently
- Milford Del Support AgencyJul 2025 · 6.8 miles
- Your Life (Newport)Oct 2026 · under 0.5 miles
- Everycare (Isle of Wight)Oct 2025 · under 0.5 miles
Frequently asked about Bluebird Care (Isle of Wight)
- What type of care does Bluebird Care (Isle of Wight) provide?
- Bluebird Care (Isle of Wight) is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Which provider runs Bluebird Care (Isle of Wight)?
- CQC lists Greencote Limited as the provider responsible for Bluebird Care (Isle of Wight).
- How much does Bluebird Care (Isle of Wight) charge?
- No fee list from Bluebird Care (Isle of Wight) has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Bluebird Care (Isle of Wight) rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What is Bluebird Care (Isle of Wight)'s address?
- Its office is at Suite 6, 30 Quay Street, Newport, PO30 5BA. Carers travel to people's homes, so check it covers your street.
- Is Bluebird Care (Isle of Wight) regulated by the Care Quality Commission?
- Bluebird Care (Isle of Wight) is on the CQC register as a home care agency (ID 1-125479875) and was rated Good overall in April 2025.
- Does Bluebird Care (Isle of Wight) support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate Bluebird Care (Isle of Wight)?
- The rating now shown was published on 9 April 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
Agencies in neighbouring towns
In Isle of Wight
Run this service? Add your rating badge to your website
This badge stays current with your CQC rating. Paste the code wherever you want it to show.
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.