Home care agency · London
Coyle Homecare
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Coyle Homecare- Address
- Salisbury house, 586-592, 29 Finsbury Circus, London, EC2M 7EB
- Run by
- Coyle Personnel Limited
- Type of provider
- Independent (private company)
- Service
- Community services - Nursing, Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2020 (6 years)
- Registered manager
- Veronika Srubarova
- Company check
- Active, trading since 1988 (38 years), accounts up to date (Companies House 02281209)
- Last CQC check
- 28 Nov 2024
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care · Treatment of disease, disorder or injury
More in City of London: Home care in City of London (16) · Dementia care at home in City of London · Physical disability care at home in City of London · Learning disability care at home in City of London · Mental health care at home in City of London · Live-in care in City of London
Read the full CQC inspection report · CQC location ID 1-9074281040
An overview of Coyle Homecare
Registered with CQC as a home care agency that also provides supported living, Coyle Homecare is based in London, run by Coyle Personnel Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (November 2024). It is one of 16 CQC-registered home care agencies that are based in the City of London; 3 of those are rated Good or Outstanding.
History with CQC
Registered in September 2020, it has 6 years on the CQC register.
CQC has rated it once overall, as Good, in November 2024.
Safe, effective, caring, responsive, well-led
- Safe72% score2 of 4 in City of London
- Effective75% score2 of 4 in City of London
- Caring75% score3 of 4 in City of London
- Responsive75% score2 of 4 in City of London
- Well-led71% score2 of 4 in City of London
From CQC's latest report, published 28 November 2024. Under each rating: how many agencies in City of London share it.
Budgeting for this agency
We estimate visits from Coyle Homecare at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Regional live-in prices sit at roughly £1,620–£1,980 per week.
If savings are under the upper limit (£23,250 in England), City of London Council may pay part of the cost after a free care needs assessment.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 6 of them rated Good or Outstanding, and the closest is Direct Healthcare 24 Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (8 of the nearest 25).
Its rating is more recent than any of the 7 nearest rated agencies.
It sits in Coleman Street ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Coyle Homecare: no single area stands out above or below the rest.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 71%, averaging 74% overall.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Coyle Homecare scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 16 September 2024, published 28 November 2024 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Where it is
- Ward
- Coleman Street
- Parliamentary constituency
- Cities of London and Westminster
- NHS planning area
- NHS North East London Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in EC2M (6)
Open the full map · How to get there · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
What inspectors found
- Assessment activity started 19 September 2024 and ended on 7 October 2024.
- The service provides support to people of all ages and different abilities.
- However, at the time of this assessment, they provided care and support to mainly children.
- Relatives spoke positively about the care their family members received.
Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who runs it
Coyle Homecare is run by Coyle Personnel Limited (company 02281209), incorporated in 1988, 32 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Coyle Homecare: common questions
- Who is the registered provider for Coyle Homecare?
- On CQC's register the provider is Coyle Personnel Limited.
- What type of care does Coyle Homecare provide?
- Registration for Coyle Homecare covers: community services - nursing, homecare agencies, supported living. Check which of these it offers today.
- How is Coyle Homecare rated for safety and leadership?
- CQC rates five key questions. For Coyle Homecare: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Coyle Homecare charge?
- Coyle Homecare's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Is Coyle Homecare regulated by the Care Quality Commission?
- Yes. Coyle Homecare is registered with the Care Quality Commission as a home care agency (location ID 1-9074281040) and was rated Good overall in November 2024.
- What is Coyle Homecare's address?
- The agency's base is Salisbury house, 586-592, 29 Finsbury Circus, London, EC2M 7EB. Confirm that its carers travel to your area.
- When was Coyle Homecare last inspected?
- 28 November 2024 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Is Coyle Homecare registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.