Home care agency · Halifax
Creative Support - Calderdale & Kirklees Services
Illustrative photo, not of Creative Support - Calderdale & Kirklees Services- Address
- Iona House, 1 Iona Street, Halifax, HX3 6HX
- Run by
- Creative Support Limited (59 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2011 (15 years)
- Part of
- Creative Support Limited
- Registered manager
- Helen Moss
- Company check
- Active, accounts up to date (Companies House IP27440R)
- Last CQC check
- 14 Mar 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Halifax: Home care in Halifax (56) · Best rated home care agencies in Halifax · Physical disability care at home in Halifax · Learning disability care at home in Halifax · Mental health care at home in Halifax · Live-in care in Halifax
Read the full CQC inspection report · CQC location ID 1-241695255
About Creative Support - Calderdale & Kirklees Services
Registered with CQC as a home care agency that also provides supported living, Creative Support - Calderdale & Kirklees Services is based in Halifax, run by Creative Support Limited. Its registered specialisms include physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (March 2019), with Responsive rated Outstanding. It is one of 56 CQC-registered home care agencies that have an office within 7 miles of Halifax; 38 of those are rated Good or Outstanding.
The company behind Creative Support - Calderdale & Kirklees Services
Creative Support - Calderdale & Kirklees Services is run by Creative Support Limited (company IP27440R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Creative Support Limited runs 59 CQC-registered services across 38 council areas; 52 of the 56 with a rating are Good or Outstanding (93%), against 87% for the same mix of services across England.
2 of its services are in Calderdale.
It trades under the Creative Support Limited brand, which covers 59 services run by 1 registered provider.
Creative Support - Calderdale & Kirklees Services over the years
CQC registration dates from September 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 4, with the most recent dated 14 March 2019.
The ratings in context
Looking at the five areas: Responsive is rated Outstanding; 4 other areas are Good.
Across Calderdale, 3 of 40 rated agencies are Outstanding for Responsive (8%).
The report's Responsive section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Ratings over time
- Jul 2016
- Mar 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest.
Published inspection reports
- CQC inspection report 14 March 2019
- CQC inspection report 7 July 2016
- Inspection report 25 July 2013
- Inspection report 14 June 2012
Location and local area
- Ward
- Halifax Town
- Council
- Calderdale Council · paying for care
- Parliamentary constituency
- Halifax
- NHS integrated care board
- NHS West Yorkshire Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in HX3 (12)
View on OpenStreetMap · Plan a journey · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Ratings for safety, care and leadership
- Safe33 of 40 in Calderdale
- Effective36 of 40 in Calderdale
- Caring37 of 40 in Calderdale
- Responsive3 of 40 in Calderdale
- Well-led34 of 40 in Calderdale
As rated by CQC, published 14 March 2019. Under each rating: how many agencies in Calderdale share it; for example, 3 of 40 agencies in Calderdale rated Outstanding for Responsive.
Around Halifax
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Creative Support – Bradford Personalised Services, under 0.5 miles away.
17 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Halifax Town ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
From the latest CQC inspection
- The inspection took place between 7, 8 and 13 February 2019 and was announced.
- At the last inspection in May 2016 we found the provider was rated overall as good with one domain rated outstanding.
- Creative Support (Halifax) provides support for people with a range of disabilities and complex needs.
- The service aims to enable people to live independent and dignified lives, by the provision of care in a supported living environment.
Inspected 13 February 2019; report published 14 March 2019. From the regulator's own summary (Open Government Licence). Read the full report.
Likely fees
We estimate visits from Creative Support - Calderdale & Kirklees Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Calderdale Council after a needs and financial assessment.
Who it can help
From the CQC register; ask how each need is met in practice.
Family reviews
There are no reviews of Creative Support - Calderdale & Kirklees Services yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Creative Support - Calderdale & Kirklees Services against its area
- Rated Good. Across Calderdale, 90% of the 40 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2019) is more recent than 18% of agency ratings in Calderdale.
- Registered with CQC in 2011: it has been registered longer than 82% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Calderdale lists 6.
All figures compare it with other home care agencies in Calderdale; CQC register, Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Halifax
- CJP Outreach Services LtdNov 2025 · 4.5 miles
- Lotus Home Care CalderdaleApr 2025 · under 0.5 miles
- Easy Healthcare (Yorkshire) LimitedJun 2025 · 0.6 miles
Creative Support - Calderdale & Kirklees Services questions answered
- How much does Creative Support - Calderdale & Kirklees Services charge?
- Creative Support - Calderdale & Kirklees Services's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is Creative Support - Calderdale & Kirklees Services rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Start with Safe and Well-led when reading the report.
- What kind of care can Creative Support - Calderdale & Kirklees Services offer?
- Creative Support - Calderdale & Kirklees Services is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- Who runs Creative Support - Calderdale & Kirklees Services?
- The registered provider is Creative Support Limited, according to CQC.
- Does Creative Support - Calderdale & Kirklees Services support people with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- How recent is Creative Support - Calderdale & Kirklees Services's CQC rating?
- 14 March 2019 is when the current rating was published, 7 years ago. Check what has changed since, such as the manager or staffing.
- Where is Creative Support - Calderdale & Kirklees Services based?
- The agency's base is Iona House, 1 Iona Street, Halifax, HX3 6HX. Confirm that its carers travel to your area.
- Is Creative Support - Calderdale & Kirklees Services registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-241695255 and was rated Good overall in March 2019.
Look further afield
In Calderdale
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.