Home care agency · Gateshead
DK Home Support
Illustrative photo, not of DK Home Support- Address
- 159-161 Ravensworth Road, Dunston, Gateshead, NE11 9AE
- Run by
- DK Home Support
- Service
- Home care agency
- Registered with CQC
- June 2012 (14 years)
- Registered manager
- Dawn Turnbull Kelly McGillan
- Last CQC check
- 20 Jan 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
See this service on the CQC website · CQC location ID 1-436771518
DK Home Support at a glance
DK Home Support is a CQC-registered home care agency in Gateshead. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (January 2026). It is one of 80 CQC-registered home care agencies that have an office within 7 miles of Whickham; 61 of those are rated Good or Outstanding.
DK Home Support over the years
Registered in June 2012, it has 14 years on the CQC register.
CQC has published 3 overall ratings for it (2016–2026), starting at Good and staying Good every time.
CQC lists 4 reports for this location, the latest dated 18 December 2018.
Ownership and company checks
DK Home Support is the only service its provider, DK Home Support, runs, so it is an independent, single-site operator rather than part of a chain.
Who they support
Taken from its CQC registration.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, DK Home Support scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 5 November 2025, published 20 January 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
How its rating has changed
- Jun 2016
- Dec 2018
- Jan 2026
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 18 December 2018
- CQC inspection report 14 June 2016
- Inspection report 18 March 2014
- Inspection report 29 January 2013
Map and area details
- Ward
- Dunston, Teams & Riverside
- Council
- Gateshead Council · paying for care
- Parliamentary constituency
- Gateshead Central and Whickham
- NHS planning area
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in NE11 (18)
Bigger map · Directions · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Around Gateshead
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Nurtured Care NE, under 0.5 miles away.
3 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Dunston, Teams & Riverside ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Likely fees
We estimate visits from DK Home Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Gateshead Council may contribute once it has carried out a free needs assessment.
Ratings for safety, care and leadership
- Safe75% score32 of 35 in Gateshead
- Effective75% score33 of 35 in Gateshead
- Caring75% score32 of 35 in Gateshead
- Responsive75% score34 of 35 in Gateshead
- Well-led75% score32 of 35 in Gateshead
Source: CQC, published 20 January 2026. Under each rating: how many agencies in Gateshead share it.
What the ratings tell you
DK Home Support has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 31 of the 34 other agencies in Gateshead that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Inspection findings in brief
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided. The overall rating remains good.
- They told us they felt safe and reassured when carers visited, describing staff as “kind,” “friendly,” and “lovely.” Continuity of care was highly valued, with familiar carers helping people feel comfortable and reducing anxiety.
Inspected 7 November 2018; report published 18 December 2018. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
DK Home Support in local context
- Rated Good. Across Gateshead, 97% of the 35 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (January 2026) is more recent than 77% of agency ratings in Gateshead.
- Registered with CQC in 2012: it has been registered longer than 79% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Gateshead lists 7.
Benchmarked against all CQC-registered home care agencies in Gateshead (Oct 2026).
Nearby options
Guides for families
Newer ratings near Gateshead
- My Versatile Healthcare LtdJul 2025 · 1.9 miles
- Nurtured Care NEMay 2026 · 2.0 miles
- Housing 21 - Fountain CourtAug 2026 · 2.6 miles
What families ask about DK Home Support
- How much does care from DK Home Support cost?
- No fee list from DK Home Support has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What services is DK Home Support registered for?
- Registration for DK Home Support covers: homecare agencies. Check which of these it offers today.
- Where is DK Home Support based?
- Its office is at 159-161 Ravensworth Road, Dunston, Gateshead, NE11 9AE. Carers travel to people's homes, so check it covers your street.
- Is DK Home Support registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How is DK Home Support rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How recent is DK Home Support's CQC rating?
- CQC published the current rating on 20 January 2026. Older ratings are common, so ask about changes since.
- Is DK Home Support regulated by the Care Quality Commission?
- Registered, yes: location 1-436771518 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in January 2026.
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In Gateshead
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.