Home care agency · Lewisham

Eleanor Nursing & Social Care Ltd - Lewisham Office

Rated Requires improvement by CQC Rating published 22 June 2023 Rating 3 years old

Typical fee here £34–£41.50 an hour Estimate

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A carer bringing tea to an older woman at home Illustrative photo, not of Eleanor Nursing & Social Care Ltd - Lewisham Office
Address
347-349 Lee High Road, Lee, London, SE12 8RU
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
July 2018 (8 years)
Registered manager
Inoka Chandima Perera Kitua Ogbomu Obute
Company check
Active, trading since 2002 (24 years), accounts up to date (Companies House 04393038)
Last CQC check
22 Jun 2023
Typical fees Estimated
£34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate

Licensed by CQC for: Personal care

CQC page for this service · CQC location ID 1-5253222159

Eleanor Nursing & Social Care Ltd - Lewisham Office at a glance

Eleanor Nursing & Social Care Ltd - Lewisham Office in Lewisham is registered with the Care Quality Commission as a home care agency, run by Eleanor Nursing and Social Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.

CQC rated it Requires improvement overall (June 2023). Safe and Well-led were rated Requires improvement. It is one of 85 CQC-registered home care agencies that are based in the borough of Lewisham; 28 of those are rated Good or Outstanding.

CQC ratings, area by area

  • SafeRequires improvement18 of 47 in Lewisham
  • EffectiveGood38 of 47 in Lewisham
  • CaringGood40 of 47 in Lewisham
  • ResponsiveGood37 of 47 in Lewisham
  • Well-ledRequires improvement18 of 47 in Lewisham

As rated by CQC, published 22 June 2023. Under each rating: how many agencies in Lewisham share it.

Strengths and weak spots in the ratings

Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.

Across Lewisham, 18 of 47 rated agencies are Requires improvement for Safe (38%), while 18 of 47 rated agencies are Requires improvement for Well-led (38%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 5 of them rated Good or Outstanding, and the closest is Home Instead Lewisham & Southwark, under 0.5 miles away.

3 of the 12 nearest rated agencies have a more recent rating than this one.

It sits in Blackheath ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.

From the latest CQC inspection

  • It provides personal care for people living in their own homes.
  • It provides a service to older adults and younger disabled adults.
  • Not everyone who used the service received personal care.
  • The Care Quality commission inspects where people receive personal care.

Inspected 28 February 2023; report published 22 June 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Rating history

  1. Feb 2019 Good
  2. Jun 2021 Good
  3. Mar 2022 Good
  4. Jun 2023 Requires improvement
  5. Today Rating 3 years old

CQC rating timeline for this address. The latest rating is lower than the one before.

CQC reports

Where it is

Ward
Blackheath
Parliamentary constituency
Lewisham North
Integrated care board
NHS South East London Integrated Care Board
Urban or rural
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 30% least deprived areas in England
Postcode district
Home care in SE12 (5)

Bigger map · Get directions · Base map © OpenStreetMap

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

What it may cost

We estimate visits from Eleanor Nursing & Social Care Ltd - Lewisham Office at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.

Live-in care in this region typically runs £1,620–£1,980 a week.

People with savings under £23,250 may get help from Lewisham Council after a needs and financial assessment.

Specialisms

Registration details from CQC.

How long it has been running

Registered in July 2018, it has 8 years on the CQC register.

CQC has published 4 overall ratings for it (2019–2023), starting at Good and falling to Requires improvement.

No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

Reports on record: 4, with the most recent dated 22 June 2023.

Who runs it

Eleanor Nursing & Social Care Ltd - Lewisham Office is run by Eleanor Nursing And Social Care Limited (company 04393038), incorporated in 2002, 16 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is residential care for older and disabled people and other social work without accommodation.

Eleanor Nursing and Social Care Limited runs 20 CQC-registered services across 14 council areas; 13 of the 18 with a rating are Good or Outstanding (72%), against 86% for the same mix of services across England.

It trades under the Eleanor Healthcare Group brand, which covers 27 services run by 8 registered providers.

Family reviews

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Compared with other agencies locally

  • Rated Requires improvement. Across Lewisham, 62% of the 45 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (June 2023) is more recent than 71% of agency ratings in Lewisham.
  • Registered with CQC in 2018: it has been registered longer than 72% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Lewisham lists 6.
  • Areas CQC rated below Good: Safe (42% of home care agencies in Lewisham are also rated below Good here); Well-led (42% of home care agencies in Lewisham are also rated below Good here). Ask the provider what has changed since.

Based on the CQC register for Lewisham as at Oct 2026.

Also nearby

Guides for families

Lewisham: home care agencies inspected recently

Eleanor Nursing & Social Care Ltd - Lewisham Office questions answered

When did CQC last rate Eleanor Nursing & Social Care Ltd - Lewisham Office?
The rating now shown was published on 22 June 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
Does Eleanor Nursing & Social Care Ltd - Lewisham Office support people with dementia?
Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Is Eleanor Nursing & Social Care Ltd - Lewisham Office registered with CQC?
It is. The CQC register records Eleanor Nursing & Social Care Ltd - Lewisham Office as a home care agency, location ID 1-5253222159 and was rated Requires improvement overall in June 2023.
Where is Eleanor Nursing & Social Care Ltd - Lewisham Office based?
347-349 Lee High Road, Lee, London, SE12 8RU is the agency's office; check it serves your postcode.
How is Eleanor Nursing & Social Care Ltd - Lewisham Office rated for safety and leadership?
By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
How much does Eleanor Nursing & Social Care Ltd - Lewisham Office charge?
Eleanor Nursing & Social Care Ltd - Lewisham Office has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
Which provider runs Eleanor Nursing & Social Care Ltd - Lewisham Office?
The registered provider is Eleanor Nursing and Social Care Limited, according to CQC.
What services is Eleanor Nursing & Social Care Ltd - Lewisham Office registered for?
Eleanor Nursing & Social Care Ltd - Lewisham Office is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.

Home care in nearby towns

In Lewisham

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