Home care agency · Houghton Le Spring

Elegance Care and Support

Rated Good by CQC Rating published 26 July 2022 Rating 4 years old
Rated 4 years ago. CQC's last published rating for this service is from July 2022. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer bringing tea to an older woman at home Illustrative photo, not of Elegance Care and Support
Address
1 Station Road, Hetton-le-hole, Houghton Le Spring, DH5 0AX
Run by
Elegance Care and Support Ltd
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
February 2021 (5 years)
Registered manager
Debbie Leslie Hodgkins
Company check
Active, trading since 2020 (6 years), accounts up to date (Companies House 12626412)
Last CQC check
26 Jul 2022
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Registered activities: Personal care

More in Hetton-le-Hole: Home care in Hetton-le-Hole (62) · Best rated home care agencies in Hetton-le-Hole · Dementia care at home in Hetton-le-Hole · Elderly care at home in Hetton-le-Hole · Physical disability care at home in Hetton-le-Hole · Live-in care in Hetton-le-Hole

CQC page for this service · CQC location ID 1-10256158264

The service in brief

Elegance Care and Support is a CQC-registered home care agency in Houghton Le Spring, run by Elegance Care and Support Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and eating disorders.

At its most recent rating, CQC judged it Good overall (July 2022). It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Hetton-le-Hole; 47 of those are rated Good or Outstanding.

Who it can help

Taken from its CQC registration.

Rating history

  1. Jul 2022 Good
  2. Today Rating 4 years old

Every overall rating on record for this location, earliest first.

Published inspection reports

The neighbourhood

Ward
Hetton
Parliamentary constituency
Houghton and Sunderland South
NHS planning area
NHS North East and North Cumbria Integrated Care Board
Type of area
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 30% most deprived areas in England

See the wider area · Plan a journey · Map data: OpenStreetMap contributors

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.

The company behind Elegance Care and Support

Elegance Care and Support is run by Elegance Care And Support Ltd (company 12626412), incorporated in 2020.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

How long it has been running

Registered in February 2021, it has 5 years on the CQC register.

So far CQC has published one overall rating: Good, in July 2022.

The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

The ratings in context

All five areas CQC looks at are rated Good for Elegance Care and Support: no single area stands out above or below the rest.

For leadership (Well-led), it shares its Good rating with 31 of the 35 other agencies in Sunderland that CQC has rated.

The five key questions

  • SafeGood35 of 36 in Sunderland
  • EffectiveGood35 of 36 in Sunderland
  • CaringGood33 of 36 in Sunderland
  • ResponsiveGood33 of 36 in Sunderland
  • Well-ledGood32 of 36 in Sunderland

CQC key question ratings, published 26 July 2022. Under each rating: how many agencies in Sunderland share it.

The local picture

There are 2 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is Housing 21 - Bramble Hollow, under 0.5 miles away.

11 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Hetton ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

What it may cost

We estimate visits from Elegance Care and Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

A live-in carer typically costs £1,450–£1,770 a week locally.

Sunderland Council can help with costs for people with savings under £23,250, starting with a free assessment.

What inspectors found

  • People and relatives spoke positively about the service and felt it was safe and staff were caring.
  • Comments from people and relatives included, "[Care staff] are always jolly and chatty which is good for me and my [partner].
  • We don't see many people, so we appreciate their company" and, "The company is well managed. [Registered manager] is excellent.
  • I can ring at any time to ask anything and they are always so responsive to [family member]'s needs.

Inspected 30 May 2022; report published 26 July 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Family reviews

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Elegance Care and Support against its area

  • Rated Good. Across Sunderland, 100% of the 35 rated home care agencies are Good or Outstanding and 2 are Outstanding.
  • Its rating (July 2022) is more recent than 43% of agency ratings in Sunderland.
  • Registered with CQC in 2021: it has been registered longer than 42% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Sunderland lists 6.

Compared with every CQC-registered home care agency in Sunderland. Source: CQC register, Oct 2026.

Also nearby

Guides for families

Other home care agencies near Hetton-le-Hole with recent ratings

Quick answers about Elegance Care and Support

What are Elegance Care and Support's fees?
Elegance Care and Support's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
How did Elegance Care and Support score on each CQC key question?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
What type of care does Elegance Care and Support provide?
Elegance Care and Support is registered for homecare agencies. Ask which of these it provides at the moment.
Which provider runs Elegance Care and Support?
Elegance Care and Support Ltd is the registered provider for Elegance Care and Support.
Is Elegance Care and Support registered for dementia care?
Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
When did CQC last rate Elegance Care and Support?
The latest rating is dated 26 July 2022, 4 years ago; ask whether there have been changes since.
What is Elegance Care and Support's address?
The agency's base is 1 Station Road, Hetton-le-hole, Houghton Le Spring, DH5 0AX. Confirm that its carers travel to your area.
Is Elegance Care and Support a registered provider?
Registered, yes: location 1-10256158264 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in July 2022.

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In Sunderland

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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.

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