Home care agency · Middlesbrough
Esteem Homecare Services
Illustrative photo, not of Esteem Homecare Services- Address
- 1D Brighouse Business Village, Brighouse Road, Middlesbrough, TS2 1RT
- Run by
- Esteem Homecare Services CIC
- Type of provider
- Not-for-profit
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2015 (11 years)
- Registered manager
- William Meli
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07690808)
- Last CQC check
- 1 Oct 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Middlesbrough: Home care in Middlesbrough (86) · Best rated home care agencies in Middlesbrough · Dementia care at home in Middlesbrough · Elderly care at home in Middlesbrough · Physical disability care at home in Middlesbrough · Live-in care in Middlesbrough
See this service on the CQC website · CQC location ID 1-2215670492
Introducing Esteem Homecare Services
Registered with CQC as a home care agency, Esteem Homecare Services is based in Middlesbrough, run by Esteem Homecare Services CIC. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and mental health conditions.
Its latest CQC rating is Good overall (October 2020). Well-led was rated Requires improvement. It is one of 85 CQC-registered home care agencies that have an office within 7 miles of Billingham; 58 of those are rated Good or Outstanding.
How CQC rated each area
- Safe14 of 15 in Middlesbrough
- Effective15 of 15 in Middlesbrough
- Caring15 of 15 in Middlesbrough
- Responsive15 of 15 in Middlesbrough
- Well-led3 of 15 in Middlesbrough
From CQC's latest report, published 1 October 2020. Under each rating: how many agencies in Middlesbrough share it.
Ownership and company checks
Esteem Homecare Services is run by Esteem Homecare Services C.i.c. (company 07690808), incorporated in 2011, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
How its rating has changed
- Jun 2017
- Aug 2018
- Sep 2019
- Oct 2020
- Today Rating 6 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 1 October 2020
- CQC inspection report 12 September 2019
- CQC inspection report 18 August 2018
- CQC inspection report 15 June 2017
Map and area details
- Ward
- Central
- Council
- Middlesbrough Council · paying for care
- Parliamentary constituency
- Middlesbrough and Thornaby East
- NHS integrated care board
- NHS North East and North Cumbria Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in TS2 (7)
Bigger map · Plan a journey · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Registered specialisms
From the CQC register; ask how each need is met in practice.
History with CQC
CQC registration dates from September 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 4 overall ratings for it (2017–2020), starting at Requires improvement and improving to Good.
No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Reports on record: 4, with the most recent dated 1 October 2020.
Budgeting for this agency
We estimate visits from Esteem Homecare Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Middlesbrough Council after a needs and financial assessment.
What CQC's inspectors reported
- We received positive feedback on people's experience of using the service.
- Comments included, "They are all lovely, I could not speak more highly of them" and, "They are very caring." Risks were assessed and addressed, but records needed improving in some areas.
- Quality assurance systems were in place but further improvement was needed.
- We received positive feedback on the management and leadership of the service.
Inspected 25 August 2020; report published 1 October 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Walker&Harrison Care, under 0.5 miles away.
13 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Central ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
What the ratings tell you
For Esteem Homecare Services, Well-led is rated below Good; 4 other areas are Good.
Across Middlesbrough, 3 of 15 rated agencies are Requires improvement for Well-led (20%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
How Esteem Homecare Services compares
- Rated Good. Across Middlesbrough, 93% of the 15 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (October 2020) is more recent than 13% of agency ratings in Middlesbrough.
- Registered with CQC in 2015: it has been registered longer than 86% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Middlesbrough lists 5.
- Areas CQC rated below Good: Well-led (20% of home care agencies in Middlesbrough are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Middlesbrough as at Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Middlesbrough, rated recently
- Creative Support - Teesside ServicesJul 2026 · 4.7 miles
- Bykare Services LtdDec 2024 · 3.0 miles
- Bluebird Care (Stockton and Hartlepool)Jun 2026 · 3.1 miles
Quick answers about Esteem Homecare Services
- When was Esteem Homecare Services last inspected?
- The latest rating is dated 1 October 2020, 6 years ago; ask whether there have been changes since.
- Is Esteem Homecare Services registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Esteem Homecare Services regulated by the Care Quality Commission?
- Yes. Esteem Homecare Services is registered with the Care Quality Commission as a home care agency (location ID 1-2215670492) and was rated Good overall in October 2020.
- Where is Esteem Homecare Services based?
- The agency's base is 1D Brighouse Business Village, Brighouse Road, Middlesbrough, TS2 1RT. Confirm that its carers travel to your area.
- How did Esteem Homecare Services score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does Esteem Homecare Services charge?
- Esteem Homecare Services hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Which provider runs Esteem Homecare Services?
- CQC lists Esteem Homecare Services CIC as the provider responsible for Esteem Homecare Services.
- What kind of care can Esteem Homecare Services offer?
- Esteem Homecare Services is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
More home care agencies nearby
In Middlesbrough
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.