Home care agency · Newcastle
Evolving Care Ltd NUL
Illustrative photo, not of Evolving Care Ltd NUL- Address
- 135 Liverpool Road, Cross Heath, Newcastle, ST5 9HD
- Run by
- Evolving Care Limited (6 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2019 (7 years)
- Registered manager
- Carol Vickers
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08075731)
- Last CQC check
- 6 Oct 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in Newcastle-under-Lyme: Home care in Newcastle-under-Lyme (104) · Best rated home care agencies in Newcastle-under-Lyme · Dementia care at home in Newcastle-under-Lyme · Elderly care at home in Newcastle-under-Lyme · Physical disability care at home in Newcastle-under-Lyme · Live-in care in Newcastle-under-Lyme
Full report at cqc.org.uk · CQC location ID 1-7393368546
An overview of Evolving Care Ltd NUL
Evolving Care Ltd NUL in Newcastle is registered with the Care Quality Commission as a home care agency, run by Evolving Care Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (October 2021). Safe was rated Requires improvement. It is one of 104 CQC-registered home care agencies that have an office within 7 miles of Newcastle-under-Lyme; 45 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For Evolving Care Ltd NUL, Safe is rated below Good; 4 other areas are Good.
Across Staffordshire, 18 of 99 rated agencies are Requires improvement for Safe (18%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
The inspection, summarised
- People told us they often had different staff attending their care calls and staff told us there were not enough staff and did not have time to travel between their calls.
- Although staff were trained and inducted, they felt they would benefit from more in-depth training to support people's health related needs, such as, diabetes training.
- People told us they felt safe and said staff were kind and caring.
- Staff knew how to protect people from abuse, and they understood people's risks and how to support them safely.
Inspected 9 July 2021; report published 6 October 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Earlier inspections
- Oct 2021
- Today Rating 5 years old
Every overall rating on record for this location, earliest first.
Reports on the CQC website
- CQC inspection report 6 October 2021
Where it is
- Ward
- Cross Heath
- Parliamentary constituency
- Newcastle-under-Lyme
- NHS planning area
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in ST5 (25)
Open the full map · Plan a journey · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
What it may cost
We estimate visits from Evolving Care Ltd NUL at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Staffordshire Council may contribute once it has carried out a free needs assessment.
Each area CQC checks
- Safe18 of 99 in Staffordshire
- Effective88 of 99 in Staffordshire
- Caring92 of 99 in Staffordshire
- Responsive90 of 99 in Staffordshire
- Well-led67 of 99 in Staffordshire
As rated by CQC, published 6 October 2021. Under each rating: how many agencies in Staffordshire share it.
Who runs it
Evolving Care Ltd NUL is run by Evolving Care Limited (company 08075731), incorporated in 2012, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Evolving Care Limited runs 6 CQC-registered services across 4 council areas; 4 of the 5 with a rating are Good or Outstanding (80%), against 88% for the same mix of services across England.
2 of its services are in Staffordshire.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is MHS Care Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).
2 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Cross Heath ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
How long it has been running
Registered in August 2019, it has 7 years on the CQC register.
Its only published overall rating so far is Good, from October 2021.
It has gone 5 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Needs it is registered to meet
Taken from its CQC registration.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Evolving Care Ltd NUL stands locally
- Rated Good. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (October 2021) is more recent than 56% of agency ratings in Staffordshire.
- Registered with CQC in 2019: it has been registered longer than 57% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Staffordshire lists 6.
- Areas CQC rated below Good: Safe (19% of home care agencies in Staffordshire are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Staffordshire; CQC register, Oct 2026.
Closest alternatives
Guides for families
- Can you avoid care home fees? What is legal and what is deprivation of assets
- Care home contracts: 10 terms to check before signing
- The NHS Continuing Healthcare checklist explained: the 11 areas and how it is scored
- The £23,250 rule: how the care means test works
- Jargon buster: care terms in plain English
Similar home care agencies near Newcastle-under-Lyme, rated recently
- Teasdale Healthcare LtdFeb 2026 · 2.0 miles
- Key 2 Care StokeOct 2026 · 2.4 miles
- Passion 4 CareDec 2025 · 2.6 miles
Quick answers about Evolving Care Ltd NUL
- When was Evolving Care Ltd NUL last inspected?
- CQC published the current rating on 6 October 2021, 5 years ago. Older ratings are common, so ask about changes since.
- Does Evolving Care Ltd NUL support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Evolving Care Ltd NUL registered with CQC?
- It is. The CQC register records Evolving Care Ltd NUL as a home care agency, location ID 1-7393368546 and was rated Good overall in October 2021.
- Where is Evolving Care Ltd NUL?
- 135 Liverpool Road, Cross Heath, Newcastle, ST5 9HD is the agency's office; check it serves your postcode.
- How did Evolving Care Ltd NUL score on each CQC key question?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Evolving Care Ltd NUL cost?
- Evolving Care Ltd NUL's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Who is the registered provider for Evolving Care Ltd NUL?
- On CQC's register the provider is Evolving Care Limited.
- What kind of care can Evolving Care Ltd NUL offer?
- Evolving Care Ltd NUL is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
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In Staffordshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.