Home care agency · Sheffield
FLAMELILY CARE LTD-T/A Civility Care
Illustrative photo, not of FLAMELILY CARE LTD-T/A Civility Care- Address
- 32 Eyre Street, Sheffield, S1 4QZ
- Run by
- Flamelily Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- April 2021 (5 years)
- Registered manager
- Agness Tambudzai Matewe
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11469861)
- Last CQC check
- 16 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Sheffield: Home care in Sheffield (126) · Best rated home care agencies in Sheffield · Elderly care at home in Sheffield · Learning disability care at home in Sheffield · Care for adults under 65 at home in Sheffield · Live-in care in Sheffield
Read the full CQC inspection report · CQC location ID 1-10432670923
An overview of FLAMELILY CARE LTD-T/A Civility Care
FLAMELILY CARE LTD-T/A Civility Care is a CQC-registered home care agency in Sheffield, run by Flamelily Care Ltd. Its CQC registration covers adults of all ages, including people living with learning disabilities.
At its most recent rating, CQC judged it Good overall (June 2023). It is one of 126 CQC-registered home care agencies that have an office within 7 miles of Sheffield; 90 of those are rated Good or Outstanding.
The company behind FLAMELILY CARE LTD-T/A Civility Care
FLAMELILY CARE LTD-T/A Civility Care is run by Flamelily Care Ltd (company 11469861), incorporated in 2018, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Registered specialisms
Registration details from CQC.
Past CQC ratings
- Jun 2023
- Today Rating 3 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 16 June 2023
Location and local area
- Ward
- City
- Council
- Sheffield City Council · paying for care
- Parliamentary constituency
- Sheffield Central
- Integrated care board
- NHS South Yorkshire Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in S1 (11)
Open the full map · Route planner · Base map © OpenStreetMap
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Key points from CQC's visit
- Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Risks associated with people's care and support had been identified and were being monitored.
- Staff received training in safeguarding and could explain what action they would take if they suspected abuse was taking place.
- Suitable polices and procedures were in place to safely manage medications, accidents and incidents.
Inspected 19 May 2023; report published 16 June 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Around Sheffield
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Prestige Nursing Sheffield, under 0.5 miles away.
5 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in City ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS South Yorkshire ICB.
The ratings in context
All five areas CQC looks at are rated Good for FLAMELILY CARE LTD-T/A Civility Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 87 of the 104 other agencies in Sheffield that CQC has rated.
Likely fees
We estimate visits from FLAMELILY CARE LTD-T/A Civility Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Sheffield Council may pay part of the cost after a free care needs assessment.
Ratings for safety, care and leadership
- Safe97 of 105 in Sheffield
- Effective98 of 105 in Sheffield
- Caring97 of 105 in Sheffield
- Responsive97 of 105 in Sheffield
- Well-led88 of 105 in Sheffield
From CQC's latest report, published 16 June 2023. Under each rating: how many agencies in Sheffield share it.
FLAMELILY CARE LTD-T/A Civility Care over the years
CQC registration dates from April 2021, so the service has been operating for around 5 years under its current registration.
So far CQC has published one overall rating: Good, in June 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Family reviews
No family has reviewed FLAMELILY CARE LTD-T/A Civility Care on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where FLAMELILY CARE LTD-T/A Civility Care stands locally
- Rated Good. Across Sheffield, 96% of the 103 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (June 2023) is more recent than 52% of agency ratings in Sheffield.
- Registered with CQC in 2021: it has been registered longer than 45% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Sheffield lists 6.
All figures compare it with other home care agencies in Sheffield; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Sheffield, rated recently
- First Support CareJun 2025 · 1.3 miles
- Loxley Park Assisted Living ResidencyMay 2026 · 2.9 miles
- Seven Steps Support LimitedOct 2026 · 4.3 miles
FLAMELILY CARE LTD-T/A Civility Care questions answered
- What type of care does FLAMELILY CARE LTD-T/A Civility Care provide?
- Registration for FLAMELILY CARE LTD-T/A Civility Care covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for FLAMELILY CARE LTD-T/A Civility Care?
- CQC lists Flamelily Care Ltd as the provider responsible for FLAMELILY CARE LTD-T/A Civility Care.
- How much does care from FLAMELILY CARE LTD-T/A Civility Care cost?
- We don't have published prices from FLAMELILY CARE LTD-T/A Civility Care yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is FLAMELILY CARE LTD-T/A Civility Care rated for safety and leadership?
- CQC rates five key questions. For FLAMELILY CARE LTD-T/A Civility Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What is FLAMELILY CARE LTD-T/A Civility Care's address?
- The agency works from 32 Eyre Street, Sheffield, S1 4QZ; ask which postcodes its carers cover.
- Is FLAMELILY CARE LTD-T/A Civility Care a registered provider?
- Registered, yes: location 1-10432670923 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in June 2023.
- Does FLAMELILY CARE LTD-T/A Civility Care support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- How recent is FLAMELILY CARE LTD-T/A Civility Care's CQC rating?
- 16 June 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
Home care in nearby towns
In Sheffield
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.