Home care agency · Folkestone
Folkestone Home Care
Top rated 2026 · one of the services in Kent rated Outstanding by CQC
Illustrative photo, not of Folkestone Home Care- Address
- Unit 11, The Glenmore Centre, Shearway Business Park, Pent Road, Folkestone, CT19 4RJ
- Run by
- Folkestone Home Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2018 (8 years)
- Registered manager
- Emma Elizabeth Hanwell
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10760010)
- Last CQC check
- 25 Sep 2026
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Folkestone: Home care in Folkestone (22) · Best rated home care agencies in Folkestone · Dementia care at home in Folkestone · Elderly care at home in Folkestone · Physical disability care at home in Folkestone · Live-in care in Folkestone
Read the full CQC inspection report · CQC location ID 1-5514374503
An overview of Folkestone Home Care
Folkestone Home Care is a CQC-registered home care agency in Folkestone, run by Folkestone Home Care Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Outstanding overall (September 2026). It is one of 22 CQC-registered home care agencies that have an office within 7 miles of Folkestone; 13 of those are rated Good or Outstanding.
What inspectors found
- We gathered feedback through speaking to the provider, staff, people and relatives over the phone.
- The inspection was conducted due to the age of the previous rating.
- We found a service operating exceptionally well and delivering a high standard of care that had made a significant difference to people and their families.
- People and their relatives spoke passionately about a service that had improved their lives for the better, and that they received care that was tailored to their individual needs.
Inspected 17 September 2019; report published 7 November 2019. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Who runs it
Folkestone Home Care is run by Folkestone Home Care Ltd (company 10760010), incorporated in 2017, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Who it can help
From the CQC register; ask how each need is met in practice.
How it fits locally
There are 9 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Meritum Integrated Care LLP (Folkestone), under 0.5 miles away.
Its rating is more recent than any of the 15 nearest rated agencies.
It sits in Cheriton ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
How CQC rated each area
- Safe78% score178 of 226 in Kent
- Effective88% score8 of 226 in Kent
- Caring95% score13 of 226 in Kent
- Responsive89% score9 of 225 in Kent
- Well-led89% score12 of 226 in Kent
From CQC's latest report, published 25 September 2026. Under each rating: how many agencies in Kent share it; for example, 8 of 226 agencies in Kent rated Outstanding for Effective.
Budgeting for this agency
We estimate visits from Folkestone Home Care at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Kent Council may contribute once it has carried out a free needs assessment.
Detailed scores
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Folkestone Home Care scores 88%.
Safe 78%
- Learning culture3 · Good
- Safe systems, pathways and transitions4 · Exceptional
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 88%
- Assessing needs4 · Exceptional
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together4 · Exceptional
- Supporting people to live healthier lives4 · Exceptional
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 95%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 89%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity4 · Exceptional
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access4 · Exceptional
- Equity in experiences and outcomes4 · Exceptional
- Planning for the future3 · Good
Well-led 89%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion4 · Exceptional
- Governance, management and sustainability3 · Good
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 17 August 2026, published 25 September 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
How its rating has changed
- Nov 2019
- Sep 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 7 November 2019
Where it is
- Ward
- Cheriton
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Folkestone and Hythe
- NHS planning area
- NHS Kent and Medway Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
Larger map · How to get there · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
History with CQC
CQC registration dates from September 2018, so the service has been operating for around 8 years under its current registration.
CQC has published 2 overall ratings for it (2019–2026), starting at Good and improving to Outstanding.
Strengths and weak spots in the ratings
Looking at the five areas: Effective, Caring, Responsive and Well-led are rated Outstanding; 1 other area is Good.
Across Kent, 8 of 226 rated agencies are Outstanding for Effective (4%), while 13 of 226 rated agencies are Outstanding for Caring (6%), while 9 of 225 rated agencies are Outstanding for Responsive (4%), while 12 of 226 rated agencies are Outstanding for Well-led (5%).
Under CQC's newer scoring, its strongest area is Caring at 95% and its lowest is Safe at 78%, averaging 88% overall.
Outstanding ratings for a single area are uncommon; the Effective, Caring, Responsive and Well-led section of the report gives examples of what inspectors saw.
Family reviews
There are no reviews of Folkestone Home Care yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Folkestone Home Care stands locally
- Rated Outstanding. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (September 2026) is more recent than 99% of agency ratings in Kent.
- Registered with CQC in 2018: it has been registered longer than 66% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Kent lists 6.
Benchmarked against all CQC-registered home care agencies in Kent (Oct 2026).
Other agencies close by
Guides for families
Recently rated home care agencies near Folkestone
- Meritum Integrated Care LLP (Folkestone)Jan 2025 · 1.0 miles
Quick answers about Folkestone Home Care
- Who runs Folkestone Home Care?
- CQC lists Folkestone Home Care Ltd as the provider responsible for Folkestone Home Care.
- What type of care does Folkestone Home Care provide?
- CQC lists Folkestone Home Care under: homecare agencies. Check which of these it is actively providing now.
- How is Folkestone Home Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Outstanding; Caring: Outstanding; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led are the sections most worth your time.
- What are Folkestone Home Care's fees?
- We don't have published prices from Folkestone Home Care yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Folkestone Home Care a registered provider?
- Yes. Folkestone Home Care is registered with the Care Quality Commission as a home care agency (location ID 1-5514374503) and was rated Outstanding overall in September 2026.
- Where is Folkestone Home Care?
- Unit 11, The Glenmore Centre, Shearway Business Park, Pent Road, Folkestone, CT19 4RJ is the agency's office; check it serves your postcode.
- When did CQC last rate Folkestone Home Care?
- Its current CQC rating dates from 25 September 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Folkestone Home Care support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Home care in nearby towns
In Kent
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.