Home care agency · Towcester
Friendly Support Services Limited
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Friendly Support Services Limited- Address
- Church View, 17 Banbury Lane, Cold Higham, Towcester, NN12 8LR
- Run by
- Friendly Support Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2013 (13 years)
- Registered manager
- *
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07634776)
- Last CQC check
- 17 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
See this service on the CQC website · CQC location ID 1-685458107
About Friendly Support Services Limited
Friendly Support Services Limited in Towcester is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (March 2026).
Costs to expect
We estimate visits from Friendly Support Services Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), West Northamptonshire Council may pay part of the cost after a free care needs assessment.
The company behind Friendly Support Services Limited
Friendly Support Services Limited is run by Friendly Support Services Limited (company 07634776), incorporated in 2011, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Choice nearby
Choice is thinner here: the nearest other agency is Sunflower Care, 4.2 miles away.
1 of the 13 nearest rated agencies has a more recent rating than this one.
It sits in Rural South Northamptonshire ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Northamptonshire ICB.
Inspection findings in brief
- We started this assessment on 15 December 2025, visiting the office where the service operates on this day, as well as 18 December 2025.
- The provider runs a homecare service, supporting people with personal care in their own homes.
- They included people, relatives and relevant professionals in decisions about people’s care and worked closely with people and relatives to fine tune people’s experiences. The provider held a long-standing staff team, with some staff having worked there for over 10 years.
- Staff knew the people they were supporting well and had great rapport with them. People and their relatives were generally happy with the service, one relative told us “My [relative] gets the care they need.
Inspected 27 July 2017; report published 8 September 2017. Quoted from the CQC report summary, Open Government Licence. Read the full report.
CQC ratings, area by area
- Safe63% score62 of 97 in West Northamptonshire
- Effective67% score78 of 97 in West Northamptonshire
- Caring75% score85 of 97 in West Northamptonshire
- Responsive71% score78 of 97 in West Northamptonshire
- Well-led71% score56 of 97 in West Northamptonshire
Ratings from CQC's most recent report, published 17 March 2026. Under each rating: how many agencies in West Northamptonshire share it.
Track record
Friendly Support Services Limited has been registered with CQC since May 2013, about 13 years.
CQC has published 3 overall ratings for it (2015–2026), starting at Good and staying Good every time.
Reports on record: 2, with the most recent dated 8 September 2017.
Specialisms
As listed with the regulator.
The ratings in context
Friendly Support Services Limited has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 55 of the 96 other agencies in West Northamptonshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 63%, averaging 69% overall.
Percentage scores by area
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Friendly Support Services Limited scores 69%.
Safe 63%
- Learning culture3 · Good
- Safe systems, pathways and transitions2 · Some shortfalls
- Safeguarding2 · Some shortfalls
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 67%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information2 · Some shortfalls
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 8 December 2025, published 17 March 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Past CQC ratings
- Aug 2015
- Sep 2017
- Mar 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 8 September 2017
- CQC inspection report 26 August 2015
Finding it
- Ward
- Rural South Northamptonshire
- Parliamentary constituency
- South Northamptonshire
- NHS area (integrated care board)
- NHS Northamptonshire Integrated Care Board
- Area classification
- Smaller rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
Bigger map · Directions · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
Nobody has reviewed Friendly Support Services Limited here yet. Have you used it? A short, honest review helps the next family decide.
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Questions about Friendly Support Services Limited
- Is Friendly Support Services Limited registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How did Friendly Support Services Limited score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- When was Friendly Support Services Limited last inspected?
- Its current CQC rating dates from 17 March 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Friendly Support Services Limited registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-685458107 and was rated Good overall in March 2026.
- How much does care from Friendly Support Services Limited cost?
- We don't have published prices from Friendly Support Services Limited yet. Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Friendly Support Services Limited provide?
- Registration for Friendly Support Services Limited covers: homecare agencies. Check which of these it offers today.
- What is Friendly Support Services Limited's address?
- The agency's base is Church View, 17 Banbury Lane, Cold Higham, Towcester, NN12 8LR. Confirm that its carers travel to your area.
In West Northamptonshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.