Home care agency · Tower Hamlets

Golden Key Support Ltd

Rated Good by CQC Rating published 28 September 2022 Rating 4 years old
Rated 4 years ago. CQC's last published rating for this service is from September 2022. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A support worker reading with an older man Illustrative photo, not of Golden Key Support Ltd
Address
G11, East London Business Centre, 93-101 Greenfield Road, London, E1 1EJ
Run by
Golden Key Support Ltd
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
July 2016 (10 years)
Registered manager
*
Company check
Active, trading since 2011 (15 years), accounts up to date (Companies House 07683032)
Last CQC check
28 Sep 2022
Typical fees Estimated
£34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Registered activities: Personal care

More in Tower Hamlets: Home care in Tower Hamlets (74) · Best rated home care agencies in Tower Hamlets · Dementia care at home in Tower Hamlets · Elderly care at home in Tower Hamlets · Physical disability care at home in Tower Hamlets · Live-in care in Tower Hamlets

Full report at cqc.org.uk · CQC location ID 1-2420902049

An overview of Golden Key Support Ltd

Golden Key Support Ltd in Tower Hamlets is registered with the Care Quality Commission as a home care agency that also provides supported living. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.

CQC rated it Good overall (September 2022). Safe was rated Requires improvement. It is one of 74 CQC-registered home care agencies that are based in the borough of Tower Hamlets; 38 of those are rated Good or Outstanding.

How CQC rated each area

  • SafeRequires improvement5 of 41 in Tower Hamlets
  • EffectiveGood41 of 41 in Tower Hamlets
  • CaringGood39 of 41 in Tower Hamlets
  • ResponsiveGood39 of 41 in Tower Hamlets
  • Well-ledGood34 of 41 in Tower Hamlets

CQC key question ratings, published 28 September 2022. Under each rating: how many agencies in Tower Hamlets share it.

How long it has been running

CQC registration dates from July 2016, so the service has been operating for around 10 years under its current registration.

CQC has published 6 overall ratings for it (2017–2022), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.

The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

CQC lists 6 reports for this location, the latest dated 28 September 2022.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Maax Care Ltd, under 0.5 miles away.

5 of the 14 nearest rated agencies have a more recent rating than this one.

It sits in Whitechapel ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.

What the ratings tell you

Looking at the five areas: Safe is rated below Good; 4 other areas are Good.

Across Tower Hamlets, 5 of 41 rated agencies are Requires improvement for Safe (12%).

If you are considering it, read the Safe section of the report first and ask what has changed since the inspection.

What it may cost

We estimate visits from Golden Key Support Ltd at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.

A live-in carer typically costs £1,620–£1,980 a week locally.

If savings are under the upper limit (£23,250 in England), Tower Hamlets Council may pay part of the cost after a free care needs assessment.

Rating history

  1. Jun 2017 Requires improvement
  2. Oct 2017 Requires improvement
  3. Jun 2018 Good
  4. Dec 2019 Requires improvement
  5. Mar 2021 Good
  6. Sep 2022 Good
  7. Today Rating 4 years old

The location's rating record from CQC, from first to latest.

Inspection reports to read

Area and map

Ward
Whitechapel
Parliamentary constituency
Bethnal Green and Stepney
NHS integrated care board
NHS North East London Integrated Care Board
Area classification
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Home care in E1 (30)

Larger map · How to get there · Base map © OpenStreetMap

Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.

What CQC's inspectors reported

  • People received care from consistent care workers who arrived on time and met their needs.
  • People told us that they were always able to contact the office for help and advice and were regularly contacted to ensure that they were happy with the service.
  • There were suitable systems in place to safeguard people from abuse.
  • The provider assessed risks to people's health and safety and wellbeing, but sometimes risk management plans were not kept up to date as people's needs changed.

Inspected 24 August 2022; report published 28 September 2022. From the regulator's own summary (Open Government Licence). Read the full report.

Needs it is registered to meet

Specialisms as registered with CQC.

Ownership and company checks

Golden Key Support Ltd is run by Noble Care Services Ltd (company 07683032), incorporated in 2011, 5 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is residential care for older and disabled people.

Family reviews

There are no reviews of Golden Key Support Ltd yet. If you know the service, your experience could help someone else.

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Golden Key Support Ltd in local context

  • Rated Good. Across Tower Hamlets, 93% of the 41 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (September 2022) is more recent than 54% of agency ratings in Tower Hamlets.
  • Registered with CQC in 2016: it has been registered longer than 78% of home care agencies in the area.
  • It lists 8 specialisms with CQC; the typical agency in Tower Hamlets lists 7.
  • Areas CQC rated below Good: Safe (12% of home care agencies in Tower Hamlets are also rated below Good here). Ask the provider what has changed since.

Benchmarked against all CQC-registered home care agencies in Tower Hamlets (Oct 2026).

Nearest home care agencies

Guides for families

Tower Hamlets: home care agencies inspected recently

Golden Key Support Ltd: common questions

Is Golden Key Support Ltd registered for dementia care?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
How did Golden Key Support Ltd score on each CQC key question?
CQC rates five key questions. For Golden Key Support Ltd: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
When did CQC last rate Golden Key Support Ltd?
Its current CQC rating dates from 28 September 2022, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Is Golden Key Support Ltd registered with CQC?
Yes. Golden Key Support Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-2420902049) and was rated Good overall in September 2022.
What are Golden Key Support Ltd's fees?
Golden Key Support Ltd has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
What type of care does Golden Key Support Ltd provide?
CQC lists Golden Key Support Ltd under: homecare agencies, supported living. Check which of these it is actively providing now.
Where is Golden Key Support Ltd based?
G11, East London Business Centre, 93-101 Greenfield Road, London, E1 1EJ is the agency's office; check it serves your postcode.

Agencies in neighbouring towns

In Tower Hamlets

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Golden Key Support Ltd: rated Good by CQC, on The Care Panel

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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

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