Home care agency · Leeds
Hales Group Limited - Leeds
Illustrative photo, not of Hales Group Limited - Leeds- Address
- First Floor, Unit 4, Hepton Court, York Road, Leeds, LS9 6PW
- Run by
- Hales Group Limited (23 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2016 (10 years)
- Part of
- Hales Group Ltd
- Registered manager
- Helen Thorpe
- Company check
- Active, trading since 1999 (27 years), accounts up to date (Companies House 03756814)
- Last CQC check
- 4 Sep 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Leeds: Home care in Leeds (210) · Best rated home care agencies in Leeds · Dementia care at home in Leeds · Elderly care at home in Leeds · Physical disability care at home in Leeds · Live-in care in Leeds
See this service on the CQC website · CQC location ID 1-2620325812
An overview of Hales Group Limited - Leeds
Hales Group Limited - Leeds in Leeds is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Hales Group Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (September 2026). It is one of 210 CQC-registered home care agencies that have an office within 7 miles of Leeds; 98 of those are rated Good or Outstanding.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Hales Group Limited - Leeds scores 73%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 6 July 2026, published 4 September 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Sep 2017
- May 2018
- Nov 2018
- Feb 2020
- Sep 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 18 February 2020
- CQC inspection report 29 November 2018
- CQC inspection report 30 May 2018
- CQC inspection report 16 September 2017
Location and local area
- Ward
- Burmantofts & Richmond Hill
- Council
- Leeds City Council · paying for care
- Parliamentary constituency
- Leeds South
- NHS area (integrated care board)
- NHS West Yorkshire Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in LS9 (16)
See the wider area · How to get there · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
What CQC's inspectors reported
- Not everyone using the service receives a regulated activity.
- This is help with tasks related to personal hygiene and eating.
- Where they do; we also consider any wider social care provided.
- People had contact details to contact the office, and one person told us that “I would call the manager if I was worried.” People told us carers were respectful and supported them as they wished.
Inspected 2 December 2019; report published 18 February 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who the service is registered for
Registration details from CQC.
Reading Hales Group Limited - Leeds's CQC ratings
Hales Group Limited - Leeds has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 102 of the 149 other agencies in Leeds that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Well-led at 71%, averaging 73% overall.
Ratings for safety, care and leadership
- Safe72% score117 of 150 in Leeds
- Effective71% score132 of 150 in Leeds
- Caring80% score138 of 149 in Leeds
- Responsive71% score134 of 150 in Leeds
- Well-led71% score103 of 150 in Leeds
As rated by CQC, published 4 September 2026. Under each rating: how many agencies in Leeds share it.
What it may cost
We estimate visits from Hales Group Limited - Leeds at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Leeds Council can help with costs for people with savings under £23,250, starting with a free assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Meridian Health and Social Care - Leeds, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
1 of the 15 nearest rated agencies has a more recent rating than this one.
It sits in Burmantofts & Richmond Hill ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
The registered provider
Hales Group Limited - Leeds is run by Hales Group Limited (company 03756814), incorporated in 1999, 17 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Hales Group Limited runs 23 CQC-registered services across 17 council areas; 18 of the 19 with a rating are Good or Outstanding (95%), against 88% for the same mix of services across England.
It trades under the Hales Group Ltd brand, which covers 24 services run by 2 registered providers.
How long it has been running
Registered in June 2016, it has 10 years on the CQC register.
CQC has published 5 overall ratings for it (2017–2026), starting at Requires improvement and improving to Good.
CQC lists 4 reports for this location, the latest dated 18 February 2020.
Family reviews
No family has reviewed Hales Group Limited - Leeds on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Hales Group Limited - Leeds in local context
- Rated Good. Across Leeds, 83% of the 143 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2026) is more recent than 95% of agency ratings in Leeds.
- Registered with CQC in 2016: it has been registered longer than 81% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Leeds lists 5.
Comparison set: every registered home care agency in Leeds, CQC data for Oct 2026.
Other agencies close by
Guides for families
- The NHS Continuing Healthcare checklist explained: the 11 areas and how it is scored
- The £23,250 rule: how the care means test works
- Can you avoid care home fees? What is legal and what is deprivation of assets
- Care home contracts: 10 terms to check before signing
- Jargon buster: care terms in plain English
Other home care agencies near Leeds with recent ratings
- Be Caring LeedsNov 2024 · 3.0 miles
- Love In CareNov 2024 · 0.6 miles
- Yorkshire Community HealthcareFeb 2025 · 0.7 miles
Frequently asked about Hales Group Limited - Leeds
- How much does care from Hales Group Limited - Leeds cost?
- Hales Group Limited - Leeds has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is Hales Group Limited - Leeds rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What type of care does Hales Group Limited - Leeds provide?
- Its CQC registration covers homecare agencies, supported living. Ask Hales Group Limited - Leeds how it would adapt if needs increase.
- Who runs Hales Group Limited - Leeds?
- CQC lists Hales Group Limited as the provider responsible for Hales Group Limited - Leeds.
- Is Hales Group Limited - Leeds registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Hales Group Limited - Leeds last inspected?
- The rating now shown was published on 4 September 2026. Ask what has changed since then, for example in management or staffing.
- Where is Hales Group Limited - Leeds?
- Its office is at First Floor, Unit 4, Hepton Court, York Road, Leeds, LS9 6PW. Carers travel to people's homes, so check it covers your street.
- Is Hales Group Limited - Leeds regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-2620325812 and was rated Good overall in September 2026.
Agencies in neighbouring towns
In Leeds
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.