Hales Group Limited: 23 CQC-Rated Home Care Agencies Compared (Oct 2026)

How CQC rates Hales Group Limited's services

Area	Good	Requires improvement	Inadequate
Overall	18	0	1
Safe	16	1	1
Effective	18	0	1
Caring	18	0	0
Responsive	18	0	0
Well-led	17	0	1

Number of services at each rating, using the latest CQC report; on the register since February 2014.

Trades as part of: Hales Group Ltd.

Hales Group Limited: the figures

Hales Group Limited has services in 17 council areas, led by Essex (4), Stockton-on-Tees (2) and Suffolk (2).

Hales Group Limited operates in 5 regions: East (9 home care agencies), Yorkshire & Humberside (8 home care agencies), North East (4 home care agencies) and West Midlands (1 home care agency), plus 1 more region.

Hales Group Limited – Manchester (Manchester) is the most recent addition, registered in May 2026; Hales Group Limited – Hertfordshire (Saffron Walden) has been registered the longest, since February 2014.

Against England as a whole, Hales Group Limited has 0% Outstanding (England 5%) and 5% below Good (England 12%). That is 1 of 19 rated services in the two lower ratings.

4 of its 23 services have no published CQC rating yet.

Rating changes over 12 months: 1 up, 0 down, 4 first ratings, from 6 new ratings in all. Newest: Hales Group Limited - Leeds (Good, 4 September 2026).

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Each service against its local area

Each row sets one service against every service of its type in the same council area.

Location	Current rating	Council	Good/Outstanding in the area	Recency vs area
Aspen Gardens	Good	Stockton-on-Tees	97% of 31	84% locally
Hales Group Limited - Doncaster	Good	Doncaster	96% of 54	54% locally
Hales Group Limited - Grimsby	Good	North East Lincolnshire	95% of 20	20% locally
Hales Group Limited - Hull	Good	Kingston upon Hull, City of	92% of 36	72% locally
Hales Group Limited - Ipswich	Good	Suffolk	89% of 146	94% locally
Hales Group Limited - Leeds	Good	Leeds	83% of 143	95% locally
Hales Group Limited - Newcastle	Good	Newcastle upon Tyne	98% of 40	88% locally
Hales Group Limited - Norfolk	Inadequate	Norfolk	76% of 119	84% locally
Hales Group Limited - North East	Good	Gateshead	97% of 35	74% locally
Hales Group Limited - Peterborough	Good	Peterborough	94% of 53	79% locally
Hales Group Limited - Rotherham	Good	Rotherham	88% of 40	43% locally
Hales Group Limited - Scunthorpe	Good	North Lincolnshire	87% of 15	60% locally
Hales Group Limited - Sheffield	Good	Sheffield	96% of 103	86% locally
Hales Group Limited - Swaffham	Good	Norfolk	76% of 119	5% locally
Hales Group Limited - Waveney	Good	Suffolk	89% of 146	95% locally
Hales Group Limited - Worcester	Not yet rated	Worcestershire	91% of 88	–
Hales Group Limited – Bradford	Not yet rated	Bradford	88% of 77	–
Hales Group Limited – Essex	Good	Essex	90% of 310	81% locally
Hales Group Limited – Hertfordshire	Good	Essex	90% of 310	14% locally
Hales Group Limited – Manchester	Not yet rated	Manchester	89% of 53	–
Montbazon Court	Not yet rated	Essex	90% of 310	–
Parkside Court	Good	Stockton-on-Tees	97% of 31	58% locally
Poplar House	Good	Essex	90% of 310	9% locally

Every Hales Group Limited home care agency

East (9)

Service	Area	CQC rating
Hales Group Limited - Ipswich	Ipswich, Suffolk	Good Rated Dec 2025Inspected recently
Hales Group Limited - Norfolk	Norwich, Norfolk	Inadequate Rated Oct 2025Inspected recently
Hales Group Limited - Peterborough	Peterborough	Good Rated Aug 2022
Hales Group Limited - Swaffham	Swaffham, Norfolk	Good Rated Nov 2018Previous provider's rating
Hales Group Limited - Waveney	Lowestoft, Suffolk	Good Rated May 2026Inspected recently
Hales Group Limited – Essex	Wickford, Essex	Good Rated Sep 2024
Hales Group Limited – Hertfordshire	Saffron Walden, Essex	Good Rated May 2019
Montbazon Court	Brentwood, Essex	Not yet rated
Poplar House	Basildon, Essex	Good Rated Feb 2019Previous provider's rating

North East (4)

Service	Area	CQC rating
Aspen Gardens	Stockton-on-tees, Stockton-on-Tees	Good Rated May 2026Inspected recently
Hales Group Limited - Newcastle	Newcastle Upon Tyne, Newcastle upon Tyne	Good Rated Jul 2025Inspected recently
Hales Group Limited - North East	Gateshead	Good Rated Jan 2026Inspected recently
Parkside Court	Stockton-on-tees, Stockton-on-Tees	Good Rated Nov 2023Previous provider's rating

North West (1)

Service	Area	CQC rating
Hales Group Limited – Manchester	Manchester	Not yet rated

West Midlands (1)

Service	Area	CQC rating
Hales Group Limited - Worcester	Worcester, Worcestershire	Not yet rated

Yorkshire & Humberside (8)

Service	Area	CQC rating
Hales Group Limited - Doncaster	Doncaster	Good Rated Mar 2025Inspected recently
Hales Group Limited - Grimsby	Grimsby, North East Lincolnshire	Good Rated Jun 2019
Hales Group Limited - Hull	Hull, Kingston upon Hull, City of	Good Rated Mar 2023
Hales Group Limited - Leeds	Leeds	Good Rated Sep 2026Inspected recently
Hales Group Limited - Rotherham	Rotherham	Good Rated Jun 2023
Hales Group Limited - Scunthorpe	Scunthorpe, North Lincolnshire	Good Rated Mar 2020
Hales Group Limited - Sheffield	Sheffield	Good Rated May 2026Inspected recently
Hales Group Limited – Bradford	Bradford	Not yet rated

Hales Group Limited: common questions

What does Hales Group Limited operate?

On the CQC register, Hales Group Limited operates 23 home care agencies across 5 regions of England.

Are Hales Group Limited's services well rated?

95% of Hales Group Limited's 19 rated services are Good or Outstanding: 0 Outstanding, 18 Good, 0 Requires improvement and 1 Inadequate. Each service is inspected and rated separately, so check the one you are considering.

How old are the ratings for Hales Group Limited?

Recent: 9 rated in the past two years. Older: 6 rated more than four years ago. Ask about changes since any older rating. How old care ratings are across England.