Home care agency · Telford
Helping Hands DCS
Illustrative photo, not of Helping Hands DCS- Address
- 58 Market Street, Oakengates, Telford, TF2 6DU
- Run by
- Helping Hands Domiciliary Care Services
- Type of provider
- Independent (partnership)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2015 (11 years)
- Registered manager
- Davina Margaret Evans Samantha Jane Dyke
- Last CQC check
- 14 Nov 2017
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Our figure, worked out from published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge); the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Telford: Home care in Telford (63) · Best rated home care agencies in Telford · Dementia care at home in Telford · Elderly care at home in Telford · Physical disability care at home in Telford · Live-in care in Telford
See this service on the CQC website · CQC location ID 1-2170853311
The service in brief
Registered with CQC as a home care agency, Helping Hands DCS is based in Telford, run by Helping Hands Domiciliary Care Services. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Good overall (November 2017). Well-led was rated Requires improvement. It is one of 63 CQC-registered home care agencies that have an office within 7 miles of Telford; 31 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For Helping Hands DCS, Well-led is rated below Good; 4 other areas are Good.
Across Telford and Wrekin, 8 of 36 rated agencies are Requires improvement for Well-led (22%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Helping Hands DCS over the years
Helping Hands DCS has been registered with CQC since August 2015, about 11 years.
Its only published overall rating so far is Good, from November 2017.
At 8 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
From the latest CQC inspection
- The provider was given 48 hours' notice because the location provides domiciliary care services; we needed to be sure that someone would be in.
- Helping Hands provides personal care for people in their own homes.
- This was the first comprehensive inspection of the service following registration.
- Like registered providers, they are 'registered persons'.
Inspected 3 October 2017; report published 14 November 2017. Taken from CQC's own findings (Open Government Licence). Read the full report.
How its rating has changed
- Nov 2017
- Today Rating 8 years old
CQC rating timeline for this address.
CQC documents
- CQC inspection report 14 November 2017
Where it is
- Ward
- Oakengates & Ketley Bank
- Council
- Telford & Wrekin Council · paying for care
- Parliamentary constituency
- Telford
- Integrated care board
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in TF2 (23)
View on OpenStreetMap · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Who runs it
Helping Hands DCS is the only service its provider, Helping Hands Domiciliary Care Services, runs, so it is an independent, single-site operator rather than part of a chain.
Around Telford
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Quil Care Group Limited, under 0.5 miles away.
Every one of the 16 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Oakengates & Ketley Bank ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.
Needs it is registered to meet
As listed with the regulator.
CQC ratings, area by area
- Safe30 of 36 in Telford and Wrekin
- Effective32 of 36 in Telford and Wrekin
- Caring33 of 36 in Telford and Wrekin
- Responsive34 of 36 in Telford and Wrekin
- Well-led8 of 36 in Telford and Wrekin
CQC key question ratings, published 14 November 2017. Under each rating: how many agencies in Telford and Wrekin share it.
Likely fees
We estimate visits from Helping Hands DCS at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Live-in arrangements here usually cost £1,380–£1,680 weekly.
Council help is possible below £23,250 in savings: ask Telford and Wrekin Council for a free care needs assessment.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Helping Hands DCS against its area
- Rated Good. Across Telford and Wrekin, 86% of the 36 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (November 2017) is more recent than 0% of agency ratings in Telford and Wrekin.
- Registered with CQC in 2015: it has been registered longer than 77% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Telford and Wrekin lists 6.
- Areas CQC rated below Good: Well-led (22% of home care agencies in Telford and Wrekin are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Telford and Wrekin, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Telford, rated recently
- Ideal Home CareAug 2026 · 0.9 miles
- Advantage Healthcare West MidlandsAug 2026 · 1.0 miles
- Kensington Community Care ShropshireFeb 2025 · 1.5 miles
Questions about Helping Hands DCS
- What are Helping Hands DCS's fees?
- No fee list from Helping Hands DCS has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Helping Hands DCS rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
- What kind of care can Helping Hands DCS offer?
- Its CQC registration covers homecare agencies. Ask Helping Hands DCS how it would adapt if needs increase.
- Who is the registered provider for Helping Hands DCS?
- On CQC's register the provider is Helping Hands Domiciliary Care Services.
- Can Helping Hands DCS care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate Helping Hands DCS?
- CQC published the current rating on 14 November 2017, 8 years ago. Older ratings are common, so ask about changes since.
- Where is Helping Hands DCS based?
- The agency's base is 58 Market Street, Oakengates, Telford, TF2 6DU. Confirm that its carers travel to your area.
- Is Helping Hands DCS registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-2170853311 and was rated Good overall in November 2017.
Look further afield
In Telford and Wrekin
Is this your service? Show your rating on your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.