Home care agency · Godalming
Helping Hands Godalming
Illustrative photo, not of Helping Hands Godalming- Address
- 6B Queen Street, Godalming, GU7 1BD
- Run by
- Midshires Care Limited (150 services)
- Service
- Home care agency
- Registered with CQC
- February 2017 (9 years)
- Part of
- Midshires Care Ltd
- Registered manager
- Michelle McMahon
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 12 Jul 2018
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Estimate only (Helping Hands publishes rates a little below the national median, plus a travel charge), from published local rates. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
Full report at cqc.org.uk · CQC location ID 1-3283215787
An overview of Helping Hands Godalming
Registered with CQC as a home care agency, Helping Hands Godalming is based in Godalming, run by Midshires Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (October 2026). It is one of 17 CQC-registered home care agencies that have an office within 7 miles of Godalming; 14 of those are rated Good or Outstanding.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 169 of the 222 other agencies in Surrey that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 66%, averaging 72% overall.
How long it has been running
CQC registration dates from February 2017, so the service has been operating for around 9 years under its current registration.
CQC has published 2 overall ratings for it (2018–2026), starting at Good and staying Good every time.
Safe, effective, caring, responsive, well-led
- Safe66% score199 of 223 in Surrey
- Effective75% score203 of 223 in Surrey
- Caring75% score191 of 223 in Surrey
- Responsive75% score196 of 223 in Surrey
- Well-led68% score170 of 223 in Surrey
From CQC's latest report, published 20 October 2026. Under each rating: how many agencies in Surrey share it.
Needs it is registered to meet
Taken from its CQC registration.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Helping Hands Godalming scores 72%.
Safe 66%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 68%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 1 October 2026, published 20 October 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- Jul 2018
- Oct 2026
- Today Rated in the last 12 months
Published CQC ratings in date order.
CQC reports
- CQC inspection report 12 July 2018
Map and area details
- Ward
- Godalming Central & Ockford
- Council
- Surrey County Council · paying for care
- Parliamentary constituency
- Godalming and Ash
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in GU7 (6)
Open the full map · Route planner · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Ownership and company checks
Helping Hands Godalming is run by Midshires Care Limited (company 03959933), incorporated in 2000, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
4 of its services are in Surrey.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
The inspection, summarised
- The assessment took place between 9 and 12 October 2026.
- The service supports older people and people living with dementia and physical disabilities.
- There was a delegated nursing team employed to oversee any nursing tasks.
- Everyone spoken with said they felt safe with their carers.
Inspected 30 May 2018; report published 12 July 2018. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The local picture
There are 8 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Carers at Home Limited, under 0.5 miles away.
Its rating is more recent than any of the 22 nearest rated agencies.
It sits in Godalming Central & Ockford ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
What it may cost
We estimate visits from Helping Hands Godalming at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
A live-in carer typically costs £1,380–£1,680 a week locally.
Council help is possible below £23,250 in savings: ask Surrey Council for a free care needs assessment.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Helping Hands Godalming in local context
- Rated Good. Across Surrey, 93% of the 214 rated home care agencies are Good or Outstanding and 16 are Outstanding.
- Its rating (October 2026) is more recent than 100% of agency ratings in Surrey.
- Registered with CQC in 2017: it has been registered longer than 70% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Surrey lists 6.
Based on the CQC register for Surrey as at Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Godalming, rated recently
- Radfield Home Care Guildford & WokingSep 2026 · under 0.5 miles
- West 1 Reablement ServiceJul 2026 · 3.7 miles
- Wildflower Home Care LtdApr 2026 · under 0.5 miles
Quick answers about Helping Hands Godalming
- Where is Helping Hands Godalming based?
- 6B Queen Street, Godalming, GU7 1BD. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Helping Hands Godalming a registered provider?
- Yes. Helping Hands Godalming is registered with the Care Quality Commission as a home care agency (location ID 1-3283215787) and was rated Good overall in October 2026.
- Is Helping Hands Godalming registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Helping Hands Godalming?
- 20 October 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What kind of care can Helping Hands Godalming offer?
- CQC lists Helping Hands Godalming under: homecare agencies. Check which of these it is actively providing now.
- Which provider runs Helping Hands Godalming?
- The registered provider is Midshires Care Limited, according to CQC.
- What are Helping Hands Godalming's fees?
- We don't have published prices from Helping Hands Godalming yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Helping Hands Godalming score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
Home care in nearby towns
In Surrey
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.