Home care agency · Poole
Helping Hands Poole
Illustrative photo, not of Helping Hands Poole- Address
- Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole, BH15 3EE
- Run by
- Midshires Care Limited (150 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2020 (5 years)
- Part of
- Midshires Care Ltd
- Registered manager
- Stacey Leanne Bridle
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 20 May 2024
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Estimated from prices published locally (Helping Hands publishes rates a little below the national median, plus a travel charge); not a quote. How we estimate
CQC regulated activities: Personal care · Treatment of disease, disorder or injury
More in Poole: Home care in Poole (132) · Best rated home care agencies in Poole · Dementia care at home in Poole · Elderly care at home in Poole · Physical disability care at home in Poole · Live-in care in Poole
See this service on the CQC website · CQC location ID 1-9970246512
Helping Hands Poole at a glance
Helping Hands Poole is a CQC-registered home care agency in Poole, run by Midshires Care Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (May 2024). It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Poole; 95 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Helping Hands Poole has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 86 of the 91 other agencies in Bournemouth, Christchurch and Poole that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
From the latest CQC inspection
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- Comments included “Carers will do anything I ask, they do the bits I can’t do.” And, “They think the world of us, they are very good.”
Inspected 2 April 2022; report published 20 April 2022. Taken from CQC's own findings (Open Government Licence). Read the full report.
CQC's scores in detail
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Helping Hands Poole scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 7 April 2024, published 20 May 2024, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Ratings over time
- Apr 2022
- May 2024
- Today Rating 2 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 20 April 2022
Map and area details
- Ward
- Oakdale
- Parliamentary constituency
- Poole
- Local NHS (ICB)
- NHS Dorset Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in BH15 (12)
Open the full map · Directions · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Who runs it
Helping Hands Poole is run by Midshires Care Limited (company 03959933), incorporated in 2000, 20 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
2 of its services are in Bournemouth, Christchurch and Poole.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
Around Poole
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Chommzy Care Services Limited, under 0.5 miles away.
10 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Oakdale ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
The five key questions
- Safe75% score90 of 92 in Bournemouth, Christchurch and Poole
- Effective75% score88 of 92 in Bournemouth, Christchurch and Poole
- Caring75% score83 of 92 in Bournemouth, Christchurch and Poole
- Responsive75% score87 of 92 in Bournemouth, Christchurch and Poole
- Well-led75% score87 of 92 in Bournemouth, Christchurch and Poole
As rated by CQC, published 20 May 2024. Under each rating: how many agencies in Bournemouth, Christchurch and Poole share it.
Likely fees
We estimate visits from Helping Hands Poole at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
For live-in care, expect around £1,380–£1,680 a week in this region.
People with savings under £23,250 may get help from Bournemouth, Christchurch and Poole Council after a needs and financial assessment.
Helping Hands Poole over the years
Registered in December 2020, it has 5 years on the CQC register.
CQC has published 2 overall ratings for it (2022–2024), starting at Good and staying Good every time.
Family reviews
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Where Helping Hands Poole stands locally
- Rated Good. Across Bournemouth, Christchurch and Poole, 99% of the 92 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (May 2024) is more recent than 52% of agency ratings in Bournemouth, Christchurch and Poole.
- Registered with CQC in 2020: it has been registered longer than 46% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Bournemouth, Christchurch and Poole lists 6.
Compared with every CQC-registered home care agency in Bournemouth, Christchurch and Poole. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Poole
- Lewis-Manning Hospice CareAug 2026 · 0.8 miles
- Blossom Home Care PooleJul 2026 · under 0.5 miles
- Altogether Care - Care At Home Limited PooleJan 2025 · 0.7 miles
What families ask about Helping Hands Poole
- Where is Helping Hands Poole?
- Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole, BH15 3EE is the agency's office; check it serves your postcode.
- Is Helping Hands Poole regulated by the Care Quality Commission?
- It is. The CQC register records Helping Hands Poole as a home care agency, location ID 1-9970246512 and was rated Good overall in May 2024.
- Is Helping Hands Poole registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Helping Hands Poole?
- CQC published the current rating on 20 May 2024, 2 years ago. Older ratings are common, so ask about changes since.
- What kind of care can Helping Hands Poole offer?
- Helping Hands Poole is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who runs Helping Hands Poole?
- Helping Hands Poole is run by Midshires Care Limited, the registered provider on the CQC register.
- What are Helping Hands Poole's fees?
- Helping Hands Poole has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Helping Hands Poole rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
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In Bournemouth, Christchurch and Poole
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.