Home care agency · Hexham
Helping Hands - West Northumberland
Illustrative photo, not of Helping Hands - West Northumberland- Address
- St Matthews House, Haugh Lane Industrial Estate, Hexham, NE46 3PU
- Run by
- HH Community Care Limited (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2017 (8 years)
- Registered manager
- Pamela Smith
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06554388)
- Last CQC check
- 24 Feb 2023
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Estimated from prices published locally (Helping Hands publishes rates a little below the national median, plus a travel charge); not a quote. How we estimate
Licensed by CQC for: Personal care
More in Hexham: Home care in Hexham (6) · Best rated home care agencies in Hexham · Dementia care at home in Hexham · Elderly care at home in Hexham · Physical disability care at home in Hexham
Open CQC's full report · CQC location ID 1-4464378565
Introducing Helping Hands - West Northumberland
Helping Hands - West Northumberland in Hexham is registered with the Care Quality Commission as a home care agency, run by HH Community Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (February 2023). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Hexham; 5 of those are rated Good or Outstanding.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Rating history
- Feb 2018
- Apr 2019
- Feb 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 24 February 2023
- CQC inspection report 26 April 2019
- CQC inspection report 28 February 2018
Area and map
- Ward
- Hexham North
- Parliamentary constituency
- Hexham
- NHS planning area
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
See the wider area · Route planner · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Who runs it
Helping Hands - West Northumberland is run by Hh Community Care Limited (company 06554388), incorporated in 2008, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
HH Community Care Limited runs 5 CQC-registered services across 3 council areas; 5 of the 5 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
3 of its services are in Northumberland.
How long it has been running
Registered in November 2017, it has 8 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2023), starting at Requires improvement and improving to Good.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
3 reports have been published for this location, most recently on 24 February 2023.
Strengths and weak spots in the ratings
Helping Hands - West Northumberland has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 29 of the 39 other agencies in Northumberland that CQC has rated.
Ratings for safety, care and leadership
- Safe35 of 40 in Northumberland
- Effective35 of 40 in Northumberland
- Caring31 of 40 in Northumberland
- Responsive31 of 40 in Northumberland
- Well-led30 of 40 in Northumberland
As rated by CQC, published 24 February 2023. Under each rating: how many agencies in Northumberland share it.
The local picture
There are 3 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is Unity Health Care Solutions, 0.6 miles away.
It sits in Hexham North ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
What it may cost
We estimate visits from Helping Hands - West Northumberland at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Live-in arrangements here usually cost £1,380–£1,680 weekly.
Northumberland Council can help with costs for people with savings under £23,250, starting with a free assessment.
What CQC's inspectors reported
- Medicines were well managed and good infection control procedures were followed.
- Care records were personalised and reflected people's care needs and how these should be carried out.
- People and relatives were involved in planning their care and were supported to provide feedback about the service.
- There were enough safely recruited staff to meet people's care needs.
Inspected 6 February 2023; report published 24 February 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Family reviews
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Helping Hands - West Northumberland in local context
- Rated Good. Across Northumberland, 97% of the 38 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (February 2023) is more recent than 42% of agency ratings in Northumberland.
- Registered with CQC in 2017: it has been registered longer than 51% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Northumberland lists 6.
All figures compare it with other home care agencies in Northumberland; CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Hexham with recent ratings
- Unity Health Care SolutionsFeb 2025 · 1.0 miles
Quick answers about Helping Hands - West Northumberland
- Who is the registered provider for Helping Hands - West Northumberland?
- On CQC's register the provider is HH Community Care Limited.
- What services is Helping Hands - West Northumberland registered for?
- Helping Hands - West Northumberland is registered for homecare agencies. Ask which of these it provides at the moment.
- How did Helping Hands - West Northumberland score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Helping Hands - West Northumberland cost?
- No fee list from Helping Hands - West Northumberland has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Helping Hands - West Northumberland regulated by the Care Quality Commission?
- Yes. Helping Hands - West Northumberland is registered with the Care Quality Commission as a home care agency (location ID 1-4464378565) and was rated Good overall in February 2023.
- Where is Helping Hands - West Northumberland based?
- St Matthews House, Haugh Lane Industrial Estate, Hexham, NE46 3PU. That is the office; visits happen in your own home, so confirm your area is covered.
- How recent is Helping Hands - West Northumberland's CQC rating?
- Its current CQC rating dates from 24 February 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Helping Hands - West Northumberland care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
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In Northumberland
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.