Home care agency · Harlow
Heritage Staffing Services
Illustrative photo, not of Heritage Staffing Services- Address
- 16-20 Bush House, Suites D to F, Bush Fair, Harlow, CM18 6NS
- Run by
- Heritage Staffing Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2017 (9 years)
- Registered manager
- Fumnanya Joy Wakwe Elizabeth Ndidiamaka Onyechere
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08963028)
- Last CQC check
- 2 Mar 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care · Treatment of disease, disorder or injury
More in Harlow: Home care in Harlow (65) · Best rated home care agencies in Harlow · Dementia care at home in Harlow · Physical disability care at home in Harlow · Learning disability care at home in Harlow · Live-in care in Harlow
Read the full CQC inspection report · CQC location ID 1-3304439745
An overview of Heritage Staffing Services
Heritage Staffing Services in Harlow is registered with the Care Quality Commission as a home care agency, run by Heritage Staffing Services Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
CQC rated it Requires improvement overall (March 2023). Safe and Well-led were rated Requires improvement. It is one of 65 CQC-registered home care agencies that have an office within 7 miles of Harlow; 36 of those are rated Good or Outstanding.
The company behind Heritage Staffing Services
Heritage Staffing Services is run by Heritage Staffing Services Limited (company 08963028), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Costs to expect
We estimate visits from Heritage Staffing Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Essex Council can help with costs for people with savings under £23,250, starting with a free assessment.
Key points from CQC's visit
- We received negative feedback from some people and their representatives, especially when people were being supported by staff they did not know.
- In these instances, we were told care was rushed and task- focused.
- Feedback was positive about care provided by named staff.
- Systems were not always being used to manage risk and promote wellbeing, such as the monitoring of visit times.
Inspected 11 January 2023; report published 2 March 2023. From the regulator's own summary (Open Government Licence). Read the full report.
The five key questions
- Safe38 of 312 in Essex
- Effective290 of 311 in Essex
- Caring291 of 311 in Essex
- Responsive292 of 311 in Essex
- Well-led57 of 312 in Essex
As rated by CQC, published 2 March 2023. Under each rating: how many agencies in Essex share it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Green Care Contracts Limited, under 0.5 miles away.
6 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Bush Fair ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Track record
CQC registration dates from February 2017, so the service has been operating for around 9 years under its current registration.
CQC has published 2 overall ratings for it (2018–2023), starting at Good and falling to Requires improvement.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
2 reports have been published for this location, most recently on 2 March 2023.
The ratings in context
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Essex, 38 of 312 rated agencies are Requires improvement for Safe (12%), while 57 of 312 rated agencies are Requires improvement for Well-led (18%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Specialisms
From the CQC register; ask how each need is met in practice.
Rating history
- Oct 2018
- Mar 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 2 March 2023
- CQC inspection report 19 October 2018
Location and local area
- Ward
- Bush Fair
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Harlow
- NHS planning area
- NHS Essex Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in CM18 (5)
View on OpenStreetMap · Plan a journey · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
No family has reviewed Heritage Staffing Services on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Heritage Staffing Services in local context
- Rated Requires improvement. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (March 2023) is more recent than 62% of agency ratings in Essex.
- Registered with CQC in 2017: it has been registered longer than 74% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Essex lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Essex are also rated below Good here); Well-led (18% of home care agencies in Essex are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Essex as at Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Harlow, rated recently
- Care Just 4UNov 2024 · 1.0 miles
- Violet Care Agency LtdJun 2025 · 1.6 miles
- St Elizabeth's Domiciliary Care AgencyJul 2025 · 4.3 miles
Questions about Heritage Staffing Services
- What is Heritage Staffing Services's address?
- The agency's base is 16-20 Bush House, Suites D to F, Bush Fair, Harlow, CM18 6NS. Confirm that its carers travel to your area.
- Is Heritage Staffing Services regulated by the Care Quality Commission?
- Heritage Staffing Services is on the CQC register as a home care agency (ID 1-3304439745) and was rated Requires improvement overall in March 2023.
- Can Heritage Staffing Services care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When was Heritage Staffing Services last inspected?
- Its current CQC rating dates from 2 March 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What type of care does Heritage Staffing Services provide?
- Heritage Staffing Services is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who runs Heritage Staffing Services?
- CQC lists Heritage Staffing Services Limited as the provider responsible for Heritage Staffing Services.
- How much does Heritage Staffing Services charge?
- Heritage Staffing Services hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How did Heritage Staffing Services score on each CQC key question?
- CQC rates five key questions. For Heritage Staffing Services: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
Agencies in neighbouring towns
In Essex
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.