Home care agency · Newport
Home Instead
Typical fee here £34–£42 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Top rated 2026 · one of the services in Telford and Wrekin rated Outstanding by CQC
Illustrative photo, not of Home Instead- Address
- Millennium House, New Street, Newport, TF10 7AX
- Run by
- Renbridge Associates Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2012 (14 years)
- Part of
- Home Instead
- Registered manager
- Carolyn Sandra Fisher
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07179400)
- Last CQC check
- 17 Jan 2020
- Typical fees Estimated
- £34–£42 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered activities: Personal care
More in Newport: Home care in Newport (7) · Dementia care at home in Newport · Elderly care at home in Newport · Physical disability care at home in Newport · Learning disability care at home in Newport
See this service on the CQC website · CQC location ID 1-476191395
The service in brief
Registered with CQC as a home care agency, Home Instead is based in Newport, run by Renbridge Associates Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Outstanding overall (January 2020). It is one of 7 CQC-registered home care agencies that have an office within 7 miles of Newport; 3 of those are rated Good or Outstanding.
How its rating has changed
- Oct 2015
- Jun 2017
- Jan 2020
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 17 January 2020
- CQC inspection report 23 June 2017
- CQC inspection report 9 October 2015
- Inspection report 4 October 2013
Location and local area
- Ward
- Newport West
- Council
- Telford & Wrekin Council · paying for care
- Parliamentary constituency
- The Wrekin
- NHS integrated care board
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
Bigger map · Directions · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
The ratings in context
Looking at the five areas: Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Telford and Wrekin, 3 of 36 rated agencies are Outstanding for Caring (8%), while 1 of 36 rated agencies are Outstanding for Well-led (3%).
The report's Caring and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
How long it has been running
Registered in September 2012, it has 14 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2020), starting at Good and improving to Outstanding.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The CQC website holds 4 reports for it, the latest from 17 January 2020.
What it may cost
We estimate visits from Home Instead at £34–£42 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £400 a week.
A live-in carer typically costs £1,560–£1,910 a week locally.
If savings are under the upper limit (£23,250 in England), Telford and Wrekin Council may pay part of the cost after a free care needs assessment.
The local picture
There are 3 other agencies within 3 miles, 1 of them rated Good or Outstanding; the nearest is Beaumaris Healthcare Limited, under 0.5 miles away.
11 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Newport West ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.
Key points from CQC's visit
- People benefitted from a service which was extremely well-led.
- People were truly at the heart of everything the service did.
- People's views were valued and responded to and were used to shape the service provided.
- The provider's ethos of providing a truly caring and compassionate service had been embraced by the whole staff team.
Inspected 4 December 2019; report published 17 January 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Specialisms
Specialisms as registered with CQC.
How CQC rated each area
- Safe30 of 36 in Telford and Wrekin
- Effective32 of 36 in Telford and Wrekin
- Caring3 of 36 in Telford and Wrekin
- Responsive34 of 36 in Telford and Wrekin
- Well-led1 of 36 in Telford and Wrekin
Source: CQC, published 17 January 2020. Under each rating: how many agencies in Telford and Wrekin share it; for example, 3 of 36 agencies in Telford and Wrekin rated Outstanding for Caring.
The company behind Home Instead
Home Instead is run by Renbridge Associates Ltd (company 07179400), incorporated in 2010, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
What families ask about Home Instead
- Which provider runs Home Instead?
- On CQC's register the provider is Renbridge Associates Ltd.
- What services is Home Instead registered for?
- Home Instead is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How did Home Instead score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Read Safe and Well-led first; they say most about reliability.
- How much does care from Home Instead cost?
- We don't have published prices from Home Instead yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Home Instead registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-476191395 and was rated Outstanding overall in January 2020.
- Where is Home Instead?
- Its office is at Millennium House, New Street, Newport, TF10 7AX. Carers travel to people's homes, so check it covers your street.
- When did CQC last rate Home Instead?
- CQC published the current rating on 17 January 2020, 6 years ago. Older ratings are common, so ask about changes since.
- Is Home Instead registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.