Home care agency · Cannock
Home Instead Senior Care
Top rated 2026 · one of the services in Staffordshire rated Outstanding by CQC
Illustrative photo, not of Home Instead Senior Care- Address
- Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock, WS11 0ET
- Run by
- Care and Companionship Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2015 (11 years)
- Part of
- Home Instead
- Registered manager
- Alison Ford Norris Peta Susan Mandleberg
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07188813)
- Last CQC check
- 5 Nov 2019
- Typical fees Estimated
- £34–£42 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Cannock: Home care in Cannock (33) · Best rated home care agencies in Cannock · Dementia care at home in Cannock · Elderly care at home in Cannock · Physical disability care at home in Cannock · Live-in care in Cannock
CQC page for this service · CQC location ID 1-1931667503
About Home Instead Senior Care
Registered with CQC as a home care agency, Home Instead Senior Care is based in Cannock, run by Care and Companionship Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Outstanding overall (November 2019). It is one of 33 CQC-registered home care agencies that have an office within 7 miles of Cannock; 16 of those are rated Good or Outstanding.
What it may cost
We estimate visits from Home Instead Senior Care at £34–£42 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £400 a week.
A live-in carer typically costs £1,560–£1,910 a week locally.
Council help is possible below £23,250 in savings: ask Staffordshire Council for a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is 1Step Beyond Support Ltd, under 0.5 miles away.
12 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Cannock Longford & Bridgtown ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
What inspectors found
- People and relatives described staff as kind and caring, said visits were never missed, and said staff called ahead if delayed.
- Staff were matched to people by shared interests and introduced before visiting alone, with tailored training including sepsis awareness and catheter care.
- Trained staff gave medicines as prescribed, and an app alerted managers to missed doses in real time; incidents were reviewed daily.
- Effective, caring and well-led were rated Outstanding, with strong leadership from the registered manager and a continuous improvement plan.
Inspected 26 September 2019; report published 5 November 2019; supporting 33 people at the time; registered manager: Peta Susan Mandleberg, Alison Ford Norris. Plain-English points drawn from CQC's report (Open Government Licence). Read the full report.
Who runs it
Home Instead Senior Care is run by Care And Companionship Ltd (company 07188813), incorporated in 2010, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
How its rating has changed
- Oct 2016
- Nov 2019
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 5 November 2019
- CQC inspection report 11 October 2016
Area and map
- Ward
- Cannock Longford & Bridgtown
- Parliamentary constituency
- Cannock Chase
- NHS planning area
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in WS11 (20)
Larger map · Plan a journey · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
How long it has been running
Home Instead Senior Care has been registered with CQC since February 2015, about 11 years.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and improving to Outstanding.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
2 reports have been published for this location, most recently on 5 November 2019.
Specialisms
From the CQC register; ask how each need is met in practice.
The five key questions
- Safe79 of 99 in Staffordshire
- Effective2 of 99 in Staffordshire
- Caring4 of 99 in Staffordshire
- Responsive90 of 99 in Staffordshire
- Well-led4 of 99 in Staffordshire
Ratings from CQC's most recent report, published 5 November 2019. Under each rating: how many agencies in Staffordshire share it; for example, 2 of 99 agencies in Staffordshire rated Outstanding for Effective.
Strengths and weak spots in the ratings
Looking at the five areas: Effective, Caring and Well-led are rated Outstanding; 2 other areas are Good.
Across Staffordshire, 2 of 99 rated agencies are Outstanding for Effective (2%), while 4 of 99 rated agencies are Outstanding for Caring (4%), while 4 of 99 rated agencies are Outstanding for Well-led (4%).
Outstanding ratings for a single area are uncommon; the Effective, Caring and Well-led section of the report gives examples of what inspectors saw.
Family reviews
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Compared with other agencies locally
- Rated Outstanding. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (November 2019) is more recent than 36% of agency ratings in Staffordshire.
- Registered with CQC in 2015: it has been registered longer than 86% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Staffordshire lists 6.
All figures compare it with other home care agencies in Staffordshire; CQC register, Oct 2026.
Other agencies close by
Guides for families
- How much does home care cost per hour in 2026?
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- A glossary of care and funding terms
Similar home care agencies near Cannock, rated recently
- P.S We Care LtdJun 2025 · under 0.5 miles
- ICare (GB) Limited - CannockNov 2024 · 0.6 miles
- CSPC Healthcare LTDSep 2026 · 1.8 miles
Quick answers about Home Instead Senior Care
- Does Home Instead Senior Care support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How recent is Home Instead Senior Care's CQC rating?
- 5 November 2019 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- What is Home Instead Senior Care's address?
- Its office is at Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock, WS11 0ET. Carers travel to people's homes, so check it covers your street.
- Is Home Instead Senior Care registered with CQC?
- Registered, yes: location 1-1931667503 on the Care Quality Commission register, listed as a home care agency and was rated Outstanding overall in November 2019.
- What are Home Instead Senior Care's fees?
- Home Instead Senior Care hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Home Instead Senior Care rated well for safety?
- The five CQC areas: Safe: Good; Effective: Outstanding; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Read Safe and Well-led first; they say most about reliability.
- What type of care does Home Instead Senior Care provide?
- CQC lists Home Instead Senior Care under: homecare agencies. Check which of these it is actively providing now.
- Who runs Home Instead Senior Care?
- The registered provider is Care and Companionship Ltd, according to CQC.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.