Home care agency · Stevenage

Hope Care Support Limited

Rated Requires improvement by CQC Rating published 19 May 2026 Rated in the last 12 months
A support worker reading with an older man Illustrative photo, not of Hope Care Support Limited
Address
Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX
Run by
Hope Care Support Limited
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
March 2019 (7 years)
Registered manager
Ayo Oluwatosin Falegan
Company check
Active, trading since 2017 (9 years), accounts up to date (Companies House 10949890)
Last CQC check
19 May 2026
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate

Regulated activities on its registration: Personal care

More in Stevenage: Home care in Stevenage (82) · Best rated home care agencies in Stevenage · Dementia care at home in Stevenage · Elderly care at home in Stevenage · Physical disability care at home in Stevenage · Live-in care in Stevenage

CQC page for this service · CQC location ID 1-6548524060

About Hope Care Support Limited

Registered with CQC as a home care agency, Hope Care Support Limited is based in Stevenage. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.

Its latest CQC rating is Requires improvement overall (May 2026). Caring and Responsive were rated Requires improvement. It is one of 82 CQC-registered home care agencies that have an office within 7 miles of Stevenage; 39 of those are rated Good or Outstanding.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Hertfordshire Domiciliary Care Agency, under 0.5 miles away.

Its rating is more recent than any of the 14 nearest rated agencies.

It sits in Symonds Green ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.

Costs to expect

We estimate visits from Hope Care Support Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in care in this region typically runs £1,450–£1,770 a week.

People with savings under £23,250 may get help from Hertfordshire Council after a needs and financial assessment.

The company behind Hope Care Support Limited

Hope Care Support Limited is run by Hope Care Support Limited (company 10949890), incorporated in 2017, 1 year before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

Track record

Registered in March 2019, it has 7 years on the CQC register.

CQC has published 3 overall ratings for it (2021–2026), starting at Requires improvement and staying Requires improvement every time.

How CQC rated each area

  • SafeGood164 of 196 in Hertfordshire
  • EffectiveGood173 of 196 in Hertfordshire
  • CaringRequires improvement4 of 196 in Hertfordshire
  • ResponsiveRequires improvement8 of 196 in Hertfordshire
  • Well-ledGood138 of 196 in Hertfordshire

As rated by CQC, published 19 May 2026. Under each rating: how many agencies in Hertfordshire share it.

Inspection findings in brief

  • We undertook an inspection for Hope Care and Support Limited between 17 April 2026 and 28 April 2026.
  • We served a warning notice on Hope Care Support Limited on 10 September 2025 for failing to meet the regulations relating to Safe care and treatment, Staffing and Good Governance.
  • We issued 3 warning notices which outlined actions to take to improve people’s care.
  • One relative commented, “[Person] has a main carer is very happy. [Staff member] does a lot, they keep [Person] happy and always does extra little jobs and things.

Inspected 25 May 2021; report published 10 July 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Specialisms

Specialisms as registered with CQC.

Past CQC ratings

  1. Jul 2021 Requires improvement
  2. Sep 2025 Requires Improvement
  3. Today Rated in the last 12 months

Published CQC ratings in date order. The latest rating is lower than the one before.

Inspection reports to read

The neighbourhood

Ward
Symonds Green
Parliamentary constituency
Stevenage
NHS area (integrated care board)
NHS Central East Integrated Care Board
Urban or rural
Urban; nearer to a major town or city
Neighbourhood deprivation
Among the 50% least deprived areas in England
Postcode district
Home care in SG1 (43)

Larger map · How to get there · Map data: OpenStreetMap contributors

Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.

The ratings in context

For Hope Care Support Limited, Caring and Responsive are rated below Good; 3 other areas are Good.

Across Hertfordshire, 4 of 196 rated agencies are Requires improvement for Caring (2%), while 8 of 196 rated agencies are Requires improvement for Responsive (4%).

The Caring and Responsive findings are the part of the report to read closely; ask the manager what has been put right.

Family reviews

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Hope Care Support Limited against its area

  • Rated Requires improvement. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
  • Its rating (May 2026) is more recent than 96% of agency ratings in Hertfordshire.
  • Registered with CQC in 2019: it has been registered longer than 60% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Hertfordshire lists 5.
  • Areas CQC rated below Good: Caring (3% of home care agencies in Hertfordshire are also rated below Good here); Responsive (4% of home care agencies in Hertfordshire are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered home care agency in Hertfordshire. Source: CQC register, Oct 2026.

Other agencies close by

Guides for families

Stevenage: home care agencies inspected recently

Hope Care Support Limited questions answered

Is Hope Care Support Limited regulated by the Care Quality Commission?
Registered, yes: location 1-6548524060 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in May 2026.
How recent is Hope Care Support Limited's CQC rating?
The latest rating is dated 19 May 2026; ask whether there have been changes since.
How did Hope Care Support Limited score on each CQC key question?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
Can Hope Care Support Limited care for someone with dementia?
Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Where is Hope Care Support Limited?
Its office is at Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX. Carers travel to people's homes, so check it covers your street.
What kind of care can Hope Care Support Limited offer?
Its CQC registration covers homecare agencies. Ask Hope Care Support Limited how it would adapt if needs increase.
How much does Hope Care Support Limited charge?
Hope Care Support Limited hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.

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In Hertfordshire

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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

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