Home care agency · Sunderland
Housing 21 - Gildacre Fields
Illustrative photo, not of Housing 21 - Gildacre Fields- Address
- Bardolph Drive, Faber Road, Sunderland, SR5 2DE
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2016 (10 years)
- Part of
- Housing & Care 21
- Registered manager
- David John McGee Leanne Dingwall
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 10 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Sunderland: Home care in Sunderland (62) · Best rated home care agencies in Sunderland · Dementia care at home in Sunderland · Elderly care at home in Sunderland · Physical disability care at home in Sunderland · Live-in care in Sunderland
CQC page for this service · CQC location ID 1-2378774282
Housing 21 - Gildacre Fields at a glance
Registered with CQC as a home care agency, Housing 21 - Gildacre Fields is based in Sunderland, run by Housing 21. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (December 2019). It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Sunderland; 51 of those are rated Good or Outstanding.
The ratings in context
All five areas CQC looks at are rated Good for Housing 21 - Gildacre Fields: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 31 of the 35 other agencies in Sunderland that CQC has rated.
Past CQC ratings
- May 2017
- Dec 2019
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first.
Inspection reports to read
- CQC inspection report 10 December 2019
- CQC inspection report 4 May 2017
The neighbourhood
- Ward
- Southwick
- Council
- Sunderland City Council · paying for care
- Parliamentary constituency
- Sunderland Central
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in SR5 (13)
See the wider area · Directions · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
CQC ratings, area by area
- Safe35 of 36 in Sunderland
- Effective35 of 36 in Sunderland
- Caring33 of 36 in Sunderland
- Responsive33 of 36 in Sunderland
- Well-led32 of 36 in Sunderland
CQC key question ratings, published 10 December 2019. Under each rating: how many agencies in Sunderland share it.
The local picture
There are 24 other agencies within 3 miles, 20 of them rated Good or Outstanding; the nearest is Blue Ribbon Community Care (Tyne and Wear), 0.8 miles away.
17 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Southwick ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
The company behind Housing 21 - Gildacre Fields
Housing 21 - Gildacre Fields is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
6 of its services are in Sunderland.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
What it may cost
We estimate visits from Housing 21 - Gildacre Fields at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Sunderland Council may pay part of the cost after a free care needs assessment.
How long it has been running
Housing 21 - Gildacre Fields has been registered with CQC since February 2016, about 10 years.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 2, with the most recent dated 10 December 2019.
Who the service is registered for
Taken from its CQC registration.
Key points from CQC's visit
- and relatives spoke positively about the service and felt it was safe.
- People told us, "The staff really look after me" and "The carers are here if you need them." Risks were managed in a safe way.
- Staff were recruited in a safe way and there were enough staff deployed to meet people's needs.
- Arrangements were in place for the safe administration of medicines.
Inspected 29 October 2019; report published 10 December 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
Be the first to review Housing 21 - Gildacre Fields. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Housing 21 - Gildacre Fields in local context
- Rated Good. Across Sunderland, 100% of the 35 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (December 2019) is more recent than 23% of agency ratings in Sunderland.
- Registered with CQC in 2016: it has been registered longer than 67% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Sunderland lists 6.
Benchmarked against all CQC-registered home care agencies in Sunderland (Oct 2026).
Nearby options
Guides for families
- How much does home care cost per hour in 2026?
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- A glossary of care and funding terms
Similar home care agencies near Sunderland, rated recently
- Blue Ribbon Community Care (Tyne and Wear)Jun 2026 · 1.4 miles
- Support Health and Wellbeing LtdAug 2025 · 1.1 miles
- SunderlandJun 2025 · 1.1 miles
Housing 21 - Gildacre Fields questions answered
- Where is Housing 21 - Gildacre Fields based?
- The agency's base is Bardolph Drive, Faber Road, Sunderland, SR5 2DE. Confirm that its carers travel to your area.
- Is Housing 21 - Gildacre Fields registered with CQC?
- Housing 21 - Gildacre Fields is on the CQC register as a home care agency (ID 1-2378774282) and was rated Good overall in December 2019.
- Can Housing 21 - Gildacre Fields care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Housing 21 - Gildacre Fields last inspected?
- The rating now shown was published on 10 December 2019, 6 years ago. Ask what has changed since then, for example in management or staffing.
- What services is Housing 21 - Gildacre Fields registered for?
- Registration for Housing 21 - Gildacre Fields covers: homecare agencies, supported housing. Check which of these it offers today.
- Who runs Housing 21 - Gildacre Fields?
- The registered provider is Housing 21, according to CQC.
- How much does care from Housing 21 - Gildacre Fields cost?
- Housing 21 - Gildacre Fields has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Housing 21 - Gildacre Fields rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.