Home care agency · Sunderland
Housing 21 - Keelboat Lodge
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Housing 21 - Keelboat Lodge- Address
- Hartley Street, East End, Sunderland, SR1 2DN
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- April 2015 (11 years)
- Part of
- Housing & Care 21
- Registered manager
- Michelle Lawson
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 28 Apr 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in Sunderland: Home care in Sunderland (62) · Best rated home care agencies in Sunderland · Dementia care at home in Sunderland · Elderly care at home in Sunderland · Physical disability care at home in Sunderland · Live-in care in Sunderland
Read the full CQC inspection report · CQC location ID 1-2041852332
Introducing Housing 21 - Keelboat Lodge
Registered with CQC as a home care agency, Housing 21 - Keelboat Lodge is based in Sunderland, run by Housing 21. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (April 2020). It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Sunderland; 51 of those are rated Good or Outstanding.
Inspection findings in brief
- and relatives spoke positively about the service and felt it was safe and staff were caring.
- Comments from people included, "Nothing could be better," and "This place is absolutely unbelievable, the whole feeling of belongingness and friendliness.
- It is like having another family." There were systems in place to keep people safe.
- Staff safeguarded people from abuse where possible.
Inspected 13 March 2020; report published 28 April 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The company behind Housing 21 - Keelboat Lodge
Housing 21 - Keelboat Lodge is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
6 of its services are in Sunderland.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
Each area CQC checks
- Safe35 of 36 in Sunderland
- Effective35 of 36 in Sunderland
- Caring33 of 36 in Sunderland
- Responsive33 of 36 in Sunderland
- Well-led32 of 36 in Sunderland
From CQC's latest report, published 28 April 2020. Under each rating: how many agencies in Sunderland share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is Include 'In' Autism, under 0.5 miles away.
16 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in Deptford & Hendon ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
The ratings in context
All five areas CQC looks at are rated Good for Housing 21 - Keelboat Lodge: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 31 of the 35 other agencies in Sunderland that CQC has rated.
Who they support
Taken from its CQC registration.
Budgeting for this agency
We estimate visits from Housing 21 - Keelboat Lodge at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Sunderland Council can help with costs for people with savings under £23,250, starting with a free assessment.
Past CQC ratings
- Jul 2016
- Aug 2017
- Apr 2020
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 28 April 2020
- CQC inspection report 18 August 2017
- CQC inspection report 6 July 2016
Finding it
- Ward
- Deptford & Hendon
- Council
- Sunderland City Council · paying for care
- Parliamentary constituency
- Sunderland Central
- NHS planning area
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in SR1 (5)
Larger map · Plan a journey · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
History with CQC
CQC registration dates from April 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 3 overall ratings for it (2016–2020), starting at Requires improvement and improving to Good.
It has gone 6 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
3 reports have been published for this location, most recently on 28 April 2020.
Family reviews
No family has reviewed Housing 21 - Keelboat Lodge on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Housing 21 - Keelboat Lodge in local context
- Rated Good. Across Sunderland, 100% of the 35 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (April 2020) is more recent than 31% of agency ratings in Sunderland.
- Registered with CQC in 2015: it has been registered longer than 74% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Sunderland lists 6.
Comparison set: every registered home care agency in Sunderland, CQC data for Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Sunderland, rated recently
- Blue Ribbon Community Care (Tyne and Wear)Jun 2026 · 1.4 miles
- Support Health and Wellbeing LtdAug 2025 · 1.1 miles
- SunderlandJun 2025 · 1.1 miles
Housing 21 - Keelboat Lodge questions answered
- When was Housing 21 - Keelboat Lodge last inspected?
- 28 April 2020 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- Can Housing 21 - Keelboat Lodge care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Housing 21 - Keelboat Lodge a registered provider?
- Registered, yes: location 1-2041852332 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in April 2020.
- What is Housing 21 - Keelboat Lodge's address?
- Hartley Street, East End, Sunderland, SR1 2DN is the agency's office; check it serves your postcode.
- How is Housing 21 - Keelboat Lodge rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Housing 21 - Keelboat Lodge charge?
- Housing 21 - Keelboat Lodge has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs Housing 21 - Keelboat Lodge?
- CQC lists Housing 21 as the provider responsible for Housing 21 - Keelboat Lodge.
- What services is Housing 21 - Keelboat Lodge registered for?
- CQC lists Housing 21 - Keelboat Lodge under: homecare agencies, supported housing. Check which of these it is actively providing now.
Compare other agencies nearby
In Sunderland
Providers: display this rating on your own site
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.