Home care agency · Manchester
iCare Solutions Manchester Limited
Illustrative photo, not of iCare Solutions Manchester Limited- Address
- 475 Chester Road, Manchester, M16 9HF
- Run by
- ICare Solutions Manchester Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2017 (9 years)
- Registered manager
- Lauren Duffy
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08422579)
- Last CQC check
- 23 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Manchester: Home care in Manchester (364) · Best rated home care agencies in Manchester · Live-in care in Manchester · 24-hour care in Manchester
CQC page for this service · CQC location ID 1-4187608916
About iCare Solutions Manchester Limited
iCare Solutions Manchester Limited in Manchester is registered with the Care Quality Commission as a home care agency, run by ICare Solutions Manchester Limited.
CQC rated it Good overall (July 2025). It is one of 295 CQC-registered home care agencies that have an office within 7 miles of Stretford; 146 of those are rated Good or Outstanding.
What the ratings tell you
All five areas CQC looks at are rated Good for iCare Solutions Manchester Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 30 of the 45 other agencies in Trafford that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How long it has been running
CQC registration dates from September 2017, so the service has been operating for around 9 years under its current registration.
CQC has published 6 overall ratings for it (2018–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
There are 5 CQC reports on file for this address; the newest is from 21 July 2023.
How the scores break down
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, iCare Solutions Manchester Limited scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 7 May 2025, published 23 July 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Ratings over time
- Nov 2018
- Jan 2020
- Apr 2021
- Jan 2022
- Jul 2023
- Jul 2025
- Today Rating 1 year old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 21 July 2023
- CQC inspection report 22 January 2022
- CQC inspection report 16 April 2021
- CQC inspection report 23 January 2020
- CQC inspection report 30 November 2018
Where it is
- Ward
- Gorse Hill & Cornbrook
- Council
- Trafford Council · paying for care
- Parliamentary constituency
- Stretford and Urmston
- NHS planning area
- NHS Greater Manchester Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in M16 (10)
Larger map · Plan a journey · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
What it may cost
We estimate visits from iCare Solutions Manchester Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Trafford Council may pay part of the cost after a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is ICare Solutions Lancashire, under 0.5 miles away.
3 of the 11 nearest rated agencies have a more recent rating than this one.
It sits in Gorse Hill & Cornbrook ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
The inspection, summarised
- This focused assessment followed rota concerns; most people were happy, but some reported inconsistent carers and late visits.
- Recruitment checks were robust, staff completed full induction and safeguarding training, and rota problems were largely resolved.
- People said they felt safe, care needs were risk assessed and care plans guided staff on managing risks.
- Staff described the manager as fair and approachable, and governance systems monitored care quality with no breaches reported.
Inspected 8 July 2025; report published 23 July 2025; supporting 136 people at the time; registered manager: Lauren Duffy. Our plain-English summary of CQC's inspection report (Open Government Licence). Read the full report.
Ownership and company checks
iCare Solutions Manchester Limited is run by Icare Solutions Manchester Limited (company 08422579), incorporated in 2013, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
ICare Solutions Manchester Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 2 are in Trafford, so it is a local operator rather than a national chain.
The five key questions
- Safe75% score39 of 46 in Trafford
- Effective75% score40 of 45 in Trafford
- Caring75% score37 of 45 in Trafford
- Responsive75% score40 of 45 in Trafford
- Well-led75% score31 of 46 in Trafford
As rated by CQC, published 23 July 2025. Under each rating: how many agencies in Trafford share it.
Who they support
As listed with the regulator.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Trafford, 87% of the 46 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (July 2025) is more recent than 74% of agency ratings in Trafford.
- Registered with CQC in 2017: it has been registered longer than 69% of home care agencies in the area.
- It lists 1 specialisms with CQC; the typical agency in Trafford lists 5.
Benchmarked against all CQC-registered home care agencies in Trafford (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Manchester with recent ratings
- Right at Home South TraffordApr 2026 · 5.0 miles
- Imagine Act and SucceedOct 2025 · 5.1 miles
- Claydon Care Services - Main OfficeJan 2026 · under 0.5 miles
Quick answers about iCare Solutions Manchester Limited
- Where is iCare Solutions Manchester Limited based?
- 475 Chester Road, Manchester, M16 9HF. That is the office; visits happen in your own home, so confirm your area is covered.
- Is iCare Solutions Manchester Limited registered with CQC?
- It is. The CQC register records iCare Solutions Manchester Limited as a home care agency, location ID 1-4187608916 and was rated Good overall in July 2025.
- Can iCare Solutions Manchester Limited care for someone with dementia?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- How recent is iCare Solutions Manchester Limited's CQC rating?
- 23 July 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- What type of care does iCare Solutions Manchester Limited provide?
- Its CQC registration covers homecare agencies. Ask iCare Solutions Manchester Limited how it would adapt if needs increase.
- Who is the registered provider for iCare Solutions Manchester Limited?
- ICare Solutions Manchester Limited is the registered provider for iCare Solutions Manchester Limited.
- How much does care from iCare Solutions Manchester Limited cost?
- We don't have published prices from iCare Solutions Manchester Limited yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is iCare Solutions Manchester Limited rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
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In Trafford
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.