Home care agency · Manchester
Stonewood Complex Care
Illustrative photo, not of Stonewood Complex Care- Address
- Empress Business Centre, 380 Chester Road, Manchester, M16 9EA
- Run by
- Stonewood Complex Care Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2022 (3 years)
- Registered manager
- Jennifer Clare English
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14363348)
- Last CQC check
- 20 Apr 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Manchester: Home care in Manchester (364) · Best rated home care agencies in Manchester · Dementia care at home in Manchester · Elderly care at home in Manchester · Physical disability care at home in Manchester · Live-in care in Manchester
CQC page for this service · CQC location ID 1-14499706851
The service in brief
Stonewood Complex Care is a CQC-registered home care agency in Manchester, run by Stonewood Complex Care Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (April 2026), with Well-led rated Outstanding. It is one of 316 CQC-registered home care agencies that have an office within 7 miles of Salford; 157 of those are rated Good or Outstanding.
The registered provider
Stonewood Complex Care is run by Stonewood Complex Care Ltd (company 14363348), incorporated in 2022.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities, nursing care, care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.
Stonewood Complex Care Ltd runs 2 CQC-registered services across 2 council areas.
How long it has been running
Stonewood Complex Care has been registered with CQC since December 2022, about 3 years.
One overall rating to date: Good, published April 2026.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is ICare Solutions Lancashire, under 0.5 miles away.
Its rating is more recent than any of the 9 nearest rated agencies.
It sits in Gorse Hill & Cornbrook ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
What it may cost
We estimate visits from Stonewood Complex Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Trafford Council for a free care needs assessment.
Reading Stonewood Complex Care's CQC ratings
For Stonewood Complex Care, Well-led is rated Outstanding; 4 other areas are Good.
Across Trafford, 5 of 46 rated agencies are Outstanding for Well-led (11%).
Under CQC's newer scoring, its strongest area is Well-led at 89% and its lowest is Safe at 75%, averaging 79% overall.
Outstanding ratings for a single area are uncommon; the Well-led section of the report gives examples of what inspectors saw.
Ratings for safety, care and leadership
- Safe75% score39 of 46 in Trafford
- Effective75% score40 of 45 in Trafford
- Caring80% score37 of 45 in Trafford
- Responsive75% score40 of 45 in Trafford
- Well-led89% score5 of 46 in Trafford
CQC key question ratings, published 20 April 2026. Under each rating: how many agencies in Trafford share it; for example, 5 of 46 agencies in Trafford rated Outstanding for Well-led.
Who it can help
As listed with the regulator.
What CQC's inspectors reported
- People and families felt safe and well cared for, said complex care was delivered competently, and were involved in choosing their staff.
- Staff said they felt happy, well trained and supported, with visible and accessible managers and nurses.
- Inspectors found care plans and risk assessments were clear and detailed, and medicines were managed safely with audits and nurse oversight.
- Well-led was rated Outstanding, with managers closely involved in people's care and a strong, personalised culture maintained as the service grew.
Inspected 10 March 2026; report published 20 April 2026; supporting 44 people at the time; registered manager: Jennifer Clare English. Plain-English points drawn from CQC's report (Open Government Licence). Read the full report.
Detailed scores
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Stonewood Complex Care scores 79%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 89%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up4 · Exceptional
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 5 March 2026, published 20 April 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Finding it
- Ward
- Gorse Hill & Cornbrook
- Council
- Trafford Council · paying for care
- Parliamentary constituency
- Stretford and Urmston
- Integrated care board
- NHS Greater Manchester Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in M16 (10)
Larger map · Plan a journey · OpenStreetMap (ODbL)
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
No family has reviewed Stonewood Complex Care on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Stonewood Complex Care stands locally
- Rated Good. Across Trafford, 87% of the 46 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (April 2026) is more recent than 87% of agency ratings in Trafford.
- Registered with CQC in 2022: it has been registered longer than 33% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Trafford lists 5.
Benchmarked against all CQC-registered home care agencies in Trafford (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Manchester with recent ratings
- Right at Home South TraffordApr 2026 · 5.0 miles
- Imagine Act and SucceedOct 2025 · 5.1 miles
- iCare Solutions Manchester LimitedJul 2025 · under 0.5 miles
Stonewood Complex Care: common questions
- When did CQC last rate Stonewood Complex Care?
- The latest rating is dated 20 April 2026; ask whether there have been changes since.
- Can Stonewood Complex Care care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Stonewood Complex Care registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-14499706851 and was rated Good overall in April 2026.
- Where is Stonewood Complex Care based?
- Empress Business Centre, 380 Chester Road, Manchester, M16 9EA. That is the office; visits happen in your own home, so confirm your area is covered.
- How is Stonewood Complex Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Outstanding. Safe and Well-led are the sections most worth your time.
- How much does care from Stonewood Complex Care cost?
- Stonewood Complex Care's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who is the registered provider for Stonewood Complex Care?
- The registered provider is Stonewood Complex Care Ltd, according to CQC.
- What type of care does Stonewood Complex Care provide?
- Registration for Stonewood Complex Care covers: homecare agencies. Check which of these it offers today.
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In Trafford
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.