Home care agency · St. Austell
In Caring Hands
Illustrative photo, not of In Caring Hands- Address
- The Hub, 69 Fore Street, St. Stephen, St. Austell, PL26 7NW
- Run by
- In Caring Hands Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Community services - Healthcare, Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2016 (10 years)
- Registered manager
- Maria Jeanette German
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09801484)
- Last CQC check
- 1 Jan 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in St Austell: Home care in St Austell (20) · Best rated home care agencies in St Austell · Dementia care at home in St Austell · Elderly care at home in St Austell · Physical disability care at home in St Austell · Live-in care in St Austell
Read the full CQC inspection report · CQC location ID 1-2418427226
In Caring Hands at a glance
In Caring Hands in St. Austell is registered with the Care Quality Commission as a home care agency, run by In Caring Hands Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders among its specialisms.
CQC rated it Good overall (January 2020). It is one of 20 CQC-registered home care agencies that have an office within 7 miles of St Austell; 15 of those are rated Good or Outstanding.
Costs to expect
We estimate visits from In Caring Hands at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Cornwall Council may pay part of the cost after a free care needs assessment.
Ownership and company checks
In Caring Hands is run by In Caring Hands Limited (company 09801484), incorporated in 2015.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
In Caring Hands Limited runs 4 CQC-registered services across 2 council areas; 3 of the 4 with a rating are Good or Outstanding (75%), against 87% for the same mix of services across England.
3 of its services are in Cornwall.
Choice nearby
There is 1 other agency within 3 miles, 1 of them rated Good or Outstanding; the nearest is Taylors of Grampound, 2.7 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (5 of the nearest 16).
8 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in St Stephen-in-Brannel ward, classed by ONS as larger rural (further from a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Track record
In Caring Hands has been registered with CQC since January 2016, about 10 years.
CQC has published 2 overall ratings for it (2017–2020), starting at Good and staying Good every time.
At 6 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
2 reports have been published for this location, most recently on 1 January 2020.
Who they support
Registration details from CQC.
Key points from CQC's visit
- People using the service consistently told us they felt safe and that staff were caring and respectful.
- Their comments included, "The staff are wonderful, and [Relatives name] is very safe with them all" and "I feel totally relaxed and safe with the staff." There were enough staff available to provide all planned care visits.
- The service had experienced considerable recruitment challenges recently with staff leaving quickly after commencing their employment.
- The provider told us they were reviewing their processes to try to avoid this.
Inspected 19 December 2019; report published 1 January 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
What the ratings tell you
All five areas CQC looks at are rated Good for In Caring Hands: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 69 of the 86 other agencies in Cornwall that CQC has rated.
Safe, effective, caring, responsive, well-led
- Safe77 of 87 in Cornwall
- Effective81 of 87 in Cornwall
- Caring78 of 87 in Cornwall
- Responsive81 of 87 in Cornwall
- Well-led70 of 87 in Cornwall
Ratings from CQC's most recent report, published 1 January 2020. Under each rating: how many agencies in Cornwall share it.
Rating history
- Jun 2017
- Jan 2020
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 1 January 2020
- CQC inspection report 10 June 2017
Area and map
- Ward
- St Stephen-in-Brannel
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- St Austell and Newquay
- NHS area (integrated care board)
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Area classification
- Larger rural (further from a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in PL26 (8)
See the wider area · Directions · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Family reviews
No family has reviewed In Caring Hands on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
In Caring Hands against its area
- Rated Good. Across Cornwall, 91% of the 86 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (January 2020) is more recent than 40% of agency ratings in Cornwall.
- Registered with CQC in 2016: it has been registered longer than 66% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Cornwall lists 5.
All figures compare it with other home care agencies in Cornwall; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near St Austell
- Home Instead Mid CornwallApr 2026 · 1.8 miles
- Karrek CommunityNov 2025 · under 0.5 miles
Questions about In Caring Hands
- Which provider runs In Caring Hands?
- CQC lists In Caring Hands Limited as the provider responsible for In Caring Hands.
- What kind of care can In Caring Hands offer?
- In Caring Hands is registered for community services - healthcare, homecare agencies. Ask which of these it provides at the moment.
- How is In Caring Hands rated for safety and leadership?
- CQC rates five key questions. For In Caring Hands: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What are In Caring Hands's fees?
- We don't have published prices from In Caring Hands yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is In Caring Hands registered with CQC?
- Yes. In Caring Hands is registered with the Care Quality Commission as a home care agency (location ID 1-2418427226) and was rated Good overall in January 2020.
- Where is In Caring Hands?
- The Hub, 69 Fore Street, St. Stephen, St. Austell, PL26 7NW. That is the office; visits happen in your own home, so confirm your area is covered.
- When did CQC last rate In Caring Hands?
- CQC published the current rating on 1 January 2020, 6 years ago. Older ratings are common, so ask about changes since.
- Is In Caring Hands registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
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In Cornwall
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.