Home care agency · Stoke-on-trent
Independent Support
Top rated 2026 · one of the services in Stoke-on-Trent rated Outstanding by CQC
Illustrative photo, not of Independent Support- Address
- Enterprise Chambers, 276 Furlong Road, Stoke-on-trent, ST6 5UN
- Run by
- Independent Support Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2014 (12 years)
- Registered manager
- Victoria Ann Hill-Yates
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08681271)
- Last CQC check
- 29 Jun 2019
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Stoke-on-Trent: Home care in Stoke-on-Trent (109) · Best rated home care agencies in Stoke-on-Trent · Dementia care at home in Stoke-on-Trent · Elderly care at home in Stoke-on-Trent · Physical disability care at home in Stoke-on-Trent · Live-in care in Stoke-on-Trent
Full report at cqc.org.uk · CQC location ID 1-1134779073
About this agency
Registered with CQC as a home care agency that also provides supported living, Independent Support is based in Stoke-on-trent, run by Independent Support Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Outstanding overall (June 2019). It is one of 43 CQC-registered home care agencies that have an office within 7 miles of Kidsgrove; 24 of those are rated Good or Outstanding.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is The Care Company - Stoke Branch, under 0.5 miles away.
6 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Tunstall ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Who runs it
Independent Support is run by Independent Support Limited (company 08681271), incorporated in 2013.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other residential care.
Independent Support Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
All 2 are in Stoke-on-Trent, so it is a local operator rather than a national chain.
What CQC's inspectors reported
- People and relatives said they felt safe and had high confidence in staff, and relatives described improvements in confidence and independence.
- Inspectors found enough staff to meet needs, with induction, training, supervision and appraisal in place, and new staff introduced at a pace that suited people.
- Inspectors found staff understood safeguarding, individual risks were assessed, and staff were trained so that medicines were handled safely.
- Inspectors found the registered manager and deputy committed and approachable, with effective governance and strong partnership working with professionals and families.
Inspected 15 May 2019; report published 29 June 2019; supporting 17 people at the time; registered manager: Victoria Ann Hill-Yates. Our summary of the inspection report; the original is on the CQC website (Open Government Licence). Read the full report.
Budgeting for this agency
We estimate visits from Independent Support at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Stoke-on-Trent Council may contribute once it has carried out a free needs assessment.
History with CQC
CQC registration dates from January 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and improving to Outstanding.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
2 reports have been published for this location, most recently on 29 June 2019.
Past CQC ratings
- Dec 2016
- Jun 2019
- Today Rating 7 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 29 June 2019
- CQC inspection report 29 December 2016
Area and map
- Ward
- Tunstall
- Parliamentary constituency
- Stoke-on-Trent North
- Integrated care board
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in ST6 (21)
See the wider area · Get directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Strengths and weak spots in the ratings
Area by area, Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Stoke-on-Trent, 1 of 42 rated agencies are Outstanding for Caring (2%), while 1 of 42 rated agencies are Outstanding for Well-led (2%).
The report's Caring and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Who it can help
As listed with the regulator.
Safe, effective, caring, responsive, well-led
- Safe32 of 42 in Stoke-on-Trent
- Effective37 of 42 in Stoke-on-Trent
- Caring1 of 42 in Stoke-on-Trent
- Responsive39 of 42 in Stoke-on-Trent
- Well-led1 of 42 in Stoke-on-Trent
As rated by CQC, published 29 June 2019. Under each rating: how many agencies in Stoke-on-Trent share it; for example, 1 of 42 agencies in Stoke-on-Trent rated Outstanding for Caring.
Family reviews
No family has reviewed Independent Support on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Independent Support compares
- Rated Outstanding. Across Stoke-on-Trent, 79% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2019) is more recent than 38% of agency ratings in Stoke-on-Trent.
- Registered with CQC in 2014: it has been registered longer than 89% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Stoke-on-Trent lists 6.
Compared with every CQC-registered home care agency in Stoke-on-Trent. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Stoke-on-Trent
- Lilyrose Care Group Ltd - StaffordshireMar 2026 · 3.4 miles
- Key 2 Care StokeOct 2026 · 3.9 miles
- Teasdale Healthcare LtdFeb 2026 · 4.8 miles
Independent Support: common questions
- What services is Independent Support registered for?
- Its CQC registration covers homecare agencies, supported living. Ask Independent Support how it would adapt if needs increase.
- Who is the registered provider for Independent Support?
- Independent Support is run by Independent Support Limited, the registered provider on the CQC register.
- How much does Independent Support charge?
- Independent Support's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Independent Support rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Read Safe and Well-led first; they say most about reliability.
- Where is Independent Support?
- The agency's base is Enterprise Chambers, 276 Furlong Road, Stoke-on-trent, ST6 5UN. Confirm that its carers travel to your area.
- Is Independent Support regulated by the Care Quality Commission?
- Yes. Independent Support is registered with the Care Quality Commission as a home care agency (location ID 1-1134779073) and was rated Outstanding overall in June 2019.
- Can Independent Support care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Independent Support?
- The latest rating is dated 29 June 2019, 7 years ago; ask whether there have been changes since.
Home care in nearby towns
In Stoke-on-Trent
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.