Home care agency · Hammersmith and Fulham
Integrity Care and Support
Illustrative photo, not of Integrity Care and Support- Address
- Office 1A, 5 Westmoreland House, , Cumberland Park, Scrubs Lane, London, NW10 6RE
- Run by
- Integrity Care and Support Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2017 (9 years)
- Registered manager
- Alexander Kwabena Manso
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07373793)
- Last CQC check
- 28 Jul 2022
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Hammersmith and Fulham: Home care in Hammersmith and Fulham (39) · Best rated home care agencies in Hammersmith and Fulham · Dementia care at home in Hammersmith and Fulham · Elderly care at home in Hammersmith and Fulham · Physical disability care at home in Hammersmith and Fulham · Live-in care in Hammersmith and Fulham
Full report at cqc.org.uk · CQC location ID 1-3915327633
About this agency
Registered with CQC as a home care agency, Integrity Care and Support is based in Hammersmith and Fulham, run by Integrity Care and Support Ltd. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Good overall (July 2022). Safe was rated Requires improvement. It is one of 39 CQC-registered home care agencies that are based in the borough of Hammersmith and Fulham; 27 of those are rated Good or Outstanding.
The registered provider
Integrity Care and Support is run by Integrity Care And Support Ltd (company 07373793), incorporated in 2010, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Registered specialisms
As listed with the regulator.
What CQC's inspectors reported
- People were supported by staff who wore personal protective equipment to protect them from the risk of infection.
- However, staff were not carrying out their own COVID-19 tests at the required frequency.
- Risks to the people's health and well-being were identified and addressed.
- People were supported by staff they were familiar with, which enabled them to develop good relationships.
Inspected 16 June 2022; report published 28 July 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How CQC rated each area
- Safe2 of 27 in Hammersmith and Fulham
- Effective27 of 27 in Hammersmith and Fulham
- Caring25 of 27 in Hammersmith and Fulham
- Responsive27 of 27 in Hammersmith and Fulham
- Well-led23 of 27 in Hammersmith and Fulham
Ratings from CQC's most recent report, published 28 July 2022. Under each rating: how many agencies in Hammersmith and Fulham share it.
Reading Integrity Care and Support's CQC ratings
For Integrity Care and Support, Safe is rated below Good; 4 other areas are Good.
Across Hammersmith and Fulham, 2 of 27 rated agencies are Requires improvement for Safe (7%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
Ratings over time
- Jul 2022
- Today Rating 4 years old
Every overall rating on record for this location, earliest first.
Published inspection reports
- CQC inspection report 28 July 2022
The neighbourhood
- Ward
- College Park & Old Oak
- Parliamentary constituency
- Ealing Central and Acton
- NHS planning area
- NHS West and North London Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in NW10 (64)
View on OpenStreetMap · Directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Track record
CQC registration dates from October 2017, so the service has been operating for around 9 years under its current registration.
CQC has rated it once overall, as Good, in July 2022.
At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Costs to expect
We estimate visits from Integrity Care and Support at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
Hammersmith and Fulham Council can help with costs for people with savings under £23,250, starting with a free assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Aland Healthcare Agency, under 0.5 miles away.
15 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in College Park & Old Oak ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Family reviews
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Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Integrity Care and Support compares
- Rated Good. Across Hammersmith and Fulham, 100% of the 27 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (July 2022) is more recent than 26% of agency ratings in Hammersmith and Fulham.
- Registered with CQC in 2017: it has been registered longer than 79% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Hammersmith and Fulham lists 6.
- Areas CQC rated below Good: Safe (7% of home care agencies in Hammersmith and Fulham are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Hammersmith and Fulham. Source: CQC register, Oct 2026.
Nearby options
Guides for families
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- How much does home care cost per hour in 2026?
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Jargon buster: care terms in plain English
Similar home care agencies near Hammersmith and Fulham, rated recently
- Walfinch Chiswick, Hammersmith & KensingtonMay 2025 · under 0.5 miles
- Bravo Care BranchJun 2025 · under 0.5 miles
- Care U Care LtdJun 2025 · 0.6 miles
Frequently asked about Integrity Care and Support
- How recent is Integrity Care and Support's CQC rating?
- CQC published the current rating on 28 July 2022, 4 years ago. Older ratings are common, so ask about changes since.
- Does Integrity Care and Support support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Integrity Care and Support a registered provider?
- Integrity Care and Support is on the CQC register as a home care agency (ID 1-3915327633) and was rated Good overall in July 2022.
- Where is Integrity Care and Support?
- Office 1A, 5 Westmoreland House, , Cumberland Park, Scrubs Lane, London, NW10 6RE. That is the office; visits happen in your own home, so confirm your area is covered.
- How is Integrity Care and Support rated for safety and leadership?
- CQC rates five key questions. For Integrity Care and Support: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What are Integrity Care and Support's fees?
- Integrity Care and Support's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who runs Integrity Care and Support?
- CQC lists Integrity Care and Support Ltd as the provider responsible for Integrity Care and Support.
- What type of care does Integrity Care and Support provide?
- Integrity Care and Support is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.