Home care agency · Liverpool
Knowsley and Liverpool East Office
Illustrative photo, not of Knowsley and Liverpool East Office- Address
- 383A Eaton Road, West Derby, Liverpool, L12 2AH
- Run by
- Pompeii Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2014 (12 years)
- Part of
- Home Instead
- Registered manager
- *
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08591705)
- Last CQC check
- 7 Feb 2018
- Typical fees Estimated
- £32.50–£40 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. An estimate based on local published fees (Home Instead branches publish rates above the national median). Ask for a written quote. How we estimate
Registered activities: Personal care
More in Liverpool: Home care in Liverpool (192) · Best rated home care agencies in Liverpool · Dementia care at home in Liverpool · Elderly care at home in Liverpool · Physical disability care at home in Liverpool · Live-in care in Liverpool
See this service on the CQC website · CQC location ID 1-1327070900
About Knowsley and Liverpool East Office
Knowsley and Liverpool East Office is a CQC-registered home care agency in Liverpool, run by Pompeii Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (February 2018). It is one of 192 CQC-registered home care agencies that have an office within 7 miles of Liverpool; 112 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe55 of 62 in Liverpool
- Effective57 of 62 in Liverpool
- Caring58 of 62 in Liverpool
- Responsive54 of 62 in Liverpool
- Well-led49 of 62 in Liverpool
Ratings from CQC's most recent report, published 7 February 2018. Under each rating: how many agencies in Liverpool share it.
Key points from CQC's visit
- It provides care to people living in their own houses and flats in the community.
- Like registered providers, they are 'registered persons'.
- Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
- At the previous comprehensive inspection which took place in November, 2016 the registered provider was rated 'Requires Improvement'.
Inspected 12 January 2018; report published 7 February 2018; supporting 18 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
How long it has been running
Registered in April 2014, it has 12 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2018), starting at Requires improvement and improving to Good.
The rating is 8 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 2, with the most recent dated 7 February 2018.
Needs it is registered to meet
Specialisms as registered with CQC.
What it may cost
We estimate visits from Knowsley and Liverpool East Office at £32.50–£40 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £380 a week.
For live-in care, expect around £1,560–£1,910 a week in this region.
Council help is possible below £23,250 in savings: ask Liverpool Council for a free care needs assessment.
The registered provider
Knowsley and Liverpool East Office is run by Pompeii Limited (company 08591705), incorporated in 2013.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Housing 21 - Brookside Court, under 0.5 miles away.
15 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in West Derby Leyfield ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
Earlier inspections
- Jan 2017
- Feb 2018
- Today Rating 8 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 7 February 2018
- CQC inspection report 11 January 2017
Location and local area
- Ward
- West Derby Leyfield
- Council
- Liverpool City Council · paying for care
- Parliamentary constituency
- Liverpool West Derby
- NHS integrated care board
- NHS Cheshire and Merseyside Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
View on OpenStreetMap · How to get there · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Reading Knowsley and Liverpool East Office's CQC ratings
All five areas CQC looks at are rated Good for Knowsley and Liverpool East Office: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 48 of the 61 other agencies in Liverpool that CQC has rated.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Knowsley and Liverpool East Office in local context
- Rated Good. Across Liverpool, 93% of the 61 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (February 2018) is more recent than 2% of agency ratings in Liverpool.
- Registered with CQC in 2014: it has been registered longer than 82% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Liverpool lists 6.
Comparison set: every registered home care agency in Liverpool, CQC data for Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Liverpool, rated recently
- Outreach ServicesApr 2026 · 4.7 miles
- Merseycare Julie Ann LimitedAug 2025 · under 0.5 miles
- Local Solutions Liverpool BranchNov 2025 · 1.1 miles
Questions about Knowsley and Liverpool East Office
- What is Knowsley and Liverpool East Office's address?
- 383A Eaton Road, West Derby, Liverpool, L12 2AH is the agency's office; check it serves your postcode.
- Is Knowsley and Liverpool East Office a registered provider?
- Knowsley and Liverpool East Office is on the CQC register as a home care agency (ID 1-1327070900) and was rated Good overall in February 2018.
- Is Knowsley and Liverpool East Office registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Knowsley and Liverpool East Office's CQC rating?
- Its current CQC rating dates from 7 February 2018, 8 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What services is Knowsley and Liverpool East Office registered for?
- Knowsley and Liverpool East Office is registered for homecare agencies. Ask which of these it provides at the moment.
- Who is the registered provider for Knowsley and Liverpool East Office?
- CQC lists Pompeii Limited as the provider responsible for Knowsley and Liverpool East Office.
- What are Knowsley and Liverpool East Office's fees?
- Knowsley and Liverpool East Office hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Knowsley and Liverpool East Office rated for safety and leadership?
- CQC rates five key questions. For Knowsley and Liverpool East Office: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.