Home care agency · Priorslee

Lettershanner

Rated Good by CQC Rating published 6 February 2020 Rating 6 years old
Rated 6 years ago. CQC's last published rating for this service is from February 2020. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A home carer helping an older man with his hair at home Illustrative photo, not of Lettershanner
Address
E-Innovation Centre University of Wolverhampton, Telford Campus, Priorslee, TF2 9FT
Run by
Ms. Brenda Riley
Type of provider
Independent (owner-run)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
May 2014 (12 years)
Registered manager
*
Last CQC check
6 Feb 2020
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate

Licensed by CQC for: Personal care

More in Telford: Home care in Telford (63) · Best rated home care agencies in Telford · Dementia care at home in Telford · Elderly care at home in Telford · Physical disability care at home in Telford · Live-in care in Telford

See this service on the CQC website · CQC location ID 1-1392264721

An overview of Lettershanner

Lettershanner in Priorslee is registered with the Care Quality Commission as a home care agency, run by Ms. Brenda Riley. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.

CQC rated it Good overall (February 2020). It is one of 63 CQC-registered home care agencies that have an office within 7 miles of Telford; 31 of those are rated Good or Outstanding.

Lettershanner over the years

Lettershanner has been registered with CQC since May 2014, about 12 years.

CQC has published 3 overall ratings for it (2015–2020), starting at Good and staying Good every time.

No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

CQC lists 3 reports for this location, the latest dated 6 February 2020.

Rating history

  1. Jan 2015 Good
  2. Jun 2017 Good
  3. Feb 2020 Good
  4. Today Rating 6 years old

Overall ratings CQC has published for this location, oldest first.

CQC documents

Map and area details

Ward
Priorslee
Parliamentary constituency
Telford
NHS planning area
NHS Shropshire, Telford and Wrekin Integrated Care Board
Urban or rural
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 10% least deprived areas in England
Postcode district
Home care in TF2 (23)

Larger map · Route planner · OpenStreetMap (ODbL)

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.

Around Priorslee

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Support Elite at Home, under 0.5 miles away.

11 of the 16 nearest rated agencies have a more recent rating than this one.

It sits in Priorslee ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.

Safe, effective, caring, responsive, well-led

  • SafeGood30 of 36 in Telford and Wrekin
  • EffectiveGood32 of 36 in Telford and Wrekin
  • CaringGood33 of 36 in Telford and Wrekin
  • ResponsiveGood34 of 36 in Telford and Wrekin
  • Well-ledGood27 of 36 in Telford and Wrekin

CQC key question ratings, published 6 February 2020. Under each rating: how many agencies in Telford and Wrekin share it.

What the ratings tell you

All five areas CQC looks at are rated Good for Lettershanner: no single area stands out above or below the rest.

For leadership (Well-led), it shares its Good rating with 26 of the 35 other agencies in Telford and Wrekin that CQC has rated.

Likely fees

We estimate visits from Lettershanner at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in arrangements here usually cost £1,450–£1,770 weekly.

Council help is possible below £23,250 in savings: ask Telford and Wrekin Council for a free care needs assessment.

Key points from CQC's visit

  • People were protected from abuse by staff who had received appropriate training and had the confidence to report.
  • Risks to people's safety had been assessed and measures were in place to mitigate the risk of harm.
  • Staff were recruited following an assessment of their character, qualifications and experience.
  • Staff were trained to administer people's medicine safely and protect people from infection, by using safe infection control procedures.

Inspected 16 December 2019; report published 6 February 2020. From the regulator's own summary (Open Government Licence). Read the full report.

Needs it is registered to meet

As listed with the regulator.

Ownership and company checks

Lettershanner is the only service its provider, Ms. Brenda Riley, runs, so it is an independent, single-site operator rather than part of a chain.

Family reviews

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Lettershanner in local context

  • Rated Good. Across Telford and Wrekin, 86% of the 36 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (February 2020) is more recent than 36% of agency ratings in Telford and Wrekin.
  • Registered with CQC in 2014: it has been registered longer than 84% of home care agencies in the area.
  • It lists 9 specialisms with CQC; the typical agency in Telford and Wrekin lists 6.

Comparison set: every registered home care agency in Telford and Wrekin, CQC data for Oct 2026.

Nearby options

Guides for families

Recently rated home care agencies near Telford

Lettershanner questions answered

Is Lettershanner rated well for safety?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
What are Lettershanner's fees?
Lettershanner's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
Who runs Lettershanner?
On CQC's register the provider is Ms. Brenda Riley.
What type of care does Lettershanner provide?
Lettershanner is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
When was Lettershanner last inspected?
The rating now shown was published on 6 February 2020, 6 years ago. Ask what has changed since then, for example in management or staffing.
Is Lettershanner registered for dementia care?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Is Lettershanner registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-1392264721 and was rated Good overall in February 2020.
What is Lettershanner's address?
E-Innovation Centre University of Wolverhampton, Telford Campus, Priorslee, TF2 9FT. That is the office; visits happen in your own home, so confirm your area is covered.

Home care in nearby towns

In Telford and Wrekin

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Lettershanner: rated Good by CQC, on The Care Panel

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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.

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