Home care agency · Preston
MasterStaff Healthcare (Preston)
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of MasterStaff Healthcare (Preston)- Address
- Abacus House, 8 Rope Walk, Garstang, Preston, PR3 1NS
- Run by
- Masterstaff Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Carol Margaret Ann Hargreaves
- Company check
- Active, trading since 1993 (33 years), accounts up to date (Companies House 02777593)
- Last CQC check
- 18 Feb 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Garstang: Home care in Garstang (5) · Best rated home care agencies in Garstang · Dementia care at home in Garstang · Elderly care at home in Garstang · Physical disability care at home in Garstang
Full report at cqc.org.uk · CQC location ID 1-121201770
MasterStaff Healthcare (Preston) at a glance
Registered with CQC as a home care agency, MasterStaff Healthcare (Preston) is based in Preston, run by Masterstaff Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Good overall (February 2020). It is one of 5 CQC-registered home care agencies that have an office within 7 miles of Garstang; 5 of those are rated Good or Outstanding.
Earlier inspections
- May 2015
- Aug 2017
- Feb 2020
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 18 February 2020
- CQC inspection report 10 August 2017
- CQC inspection report 1 May 2015
- Inspection report 19 December 2013
- Inspection report 18 April 2013
- Inspection report 8 December 2011
Area and map
- Ward
- Garstang
- Council
- Lancashire County Council · paying for care
- Parliamentary constituency
- Lancaster and Wyre
- NHS planning area
- NHS Lancashire and South Cumbria Integrated Care Board
- ONS area type
- Larger rural · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in PR3 (7)
Open the full map · Route planner · Base map © OpenStreetMap
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
The five key questions
- Safe194 of 212 in Lancashire
- Effective204 of 212 in Lancashire
- Caring199 of 212 in Lancashire
- Responsive197 of 212 in Lancashire
- Well-led191 of 212 in Lancashire
CQC key question ratings, published 18 February 2020. Under each rating: how many agencies in Lancashire share it.
Who it can help
As listed with the regulator.
Who runs it
MasterStaff Healthcare (Preston) is run by Masterstaff Limited (company 02777593), incorporated in 1993, 18 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Inspection findings in brief
- People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns.
- Staff were recruited safely and there were enough staff deployed to meet people's needs.
- Medicines were managed safely, and staff worked with other healthcare professionals to meet people's health related needs.
- People were protected from the risk of infection as prevention and control measures were in place.
Inspected 4 February 2020; report published 18 February 2020; supporting 130 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Likely fees
We estimate visits from MasterStaff Healthcare (Preston) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Lancashire Council may pay part of the cost after a free care needs assessment.
MasterStaff Healthcare (Preston) over the years
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2020), starting at Good and staying Good every time.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The CQC website holds 6 reports for it, the latest from 18 February 2020.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for MasterStaff Healthcare (Preston): no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 190 of the 211 other agencies in Lancashire that CQC has rated.
Family reviews
No family has reviewed MasterStaff Healthcare (Preston) on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
MasterStaff Healthcare (Preston) questions answered
- What kind of care can MasterStaff Healthcare (Preston) offer?
- MasterStaff Healthcare (Preston) is registered for homecare agencies. Ask which of these it provides at the moment.
- Who is the registered provider for MasterStaff Healthcare (Preston)?
- Masterstaff Limited is the registered provider for MasterStaff Healthcare (Preston).
- What are MasterStaff Healthcare (Preston)'s fees?
- MasterStaff Healthcare (Preston)'s prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is MasterStaff Healthcare (Preston) rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- Where is MasterStaff Healthcare (Preston) based?
- Abacus House, 8 Rope Walk, Garstang, Preston, PR3 1NS. That is the office; visits happen in your own home, so confirm your area is covered.
- Is MasterStaff Healthcare (Preston) registered with CQC?
- Registered, yes: location 1-121201770 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in February 2020.
- Does MasterStaff Healthcare (Preston) support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is MasterStaff Healthcare (Preston)'s CQC rating?
- The latest rating is dated 18 February 2020, 6 years ago; ask whether there have been changes since.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.